This document describes one reason why accessing the Unity System Admin Page fails and provides a solution in the Cisco CallManager and Unity environment.
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The information in this document is based on these software and hardware versions:
Cisco CallManager 4.x
Cisco Unity 4.x
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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Some users experience problems when they try to access the Unity System Admin Page. These steps explain how the problem happens:
Right-click the Unity blue icon in the system tray (see arrow A in Figure 1).Figure 1—Launch the Unity System Admin Page
Click Launch System Admin (see arrow B in Figure 1).
The Unity System Admin Page fails to appear. The error message is "The Page Cannot be Displayed" (see arrow A in Figure 2).Figure 2—Failure to Display the Unity System Admin Page
The Default Web Site stops for an unknown reason (see arrow A in Figure 5). This is the root of the problem.
Navigate to Default Web Site and restart it in order to resolve the problem. Complete these steps:
Right-click My Computer and select Manage from the pop-up box.
Figure 3—Services and Application
Click Internet Information Services (see arrow A in Figure 4).Figure 4—Internet Information Services
Arrow A in Figure 5 shows an example of when the Default Web Site is stopped.Figure 5—Default Web Site
Right-click Default Web Site and click Start in the pop-up box.
The problem is solved after you restart the Default Web Site.
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