Running the Cisco Unity Subscriber Listing Report [Cisco Unity]

Document ID: 22433

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Running the Cisco Unity Subscriber Listing Report

Related Discussion

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Create the Subscriber List
      Verify the Result
Troubleshoot
      Unity Subscriber Message Activity Report Fails
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Introduction

This document explains how to list the current subscribers configured in the Cisco Unity system.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity version 3.1(5) and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Create the Subscriber List

Complete these steps:

Select Reports Subscribers > Subscribers from the Cisco Unity SA web page and click All subscribers.
Click on the running icon in the upper right corner of the window to generate the report.
After the report is finished, Cisco Unity sends an e-mail to your Administrator. The report is kept under the c:\CommServer\Reports\SUBSCRIBER_xxxxxx.htm folder.

Note: Use the Subscriber Information Dump tool to pull the Cisco Unity subscriber information out of Cisco Unity.

Verify the Result

View the created file under c:\CommServer\Reports\SUBSCRIBER_xxxxxx.htm with a web browser.

Troubleshoot

This section provides information you can use to troubleshoot your configuration.

Unity Subscriber Message Activity Report Fails

After cancelling a Unity report from the Status Monitor, the Status Monitor does not list any reports at all. The Application Log fills up with this error message, and reports may not work afterwards:

Event Type:	Error
Event Source:	CiscoUnity_RepDir
Event Category:	(62000)
Event ID:	10001
Date:		3/31/2005
Time:		9:44:05 AM
User:		N/A
Computer:	UNITYSERVER
Description:
REPDIR FATAL ERROR FILE
e:\views\cs_ue4.0.3.159\un_Reports\ReportDirector\AvRepDirSvrSvc\AvRepDir.cp
p LINE 1715 VALUE 0x80004005

When checked in the Status Monitoring, the report queue status shows the job running, and then within seconds, it fails and no file is generated.

If at all possible, do not cancel reports, just allow them to finish. If a report does not complete after an inordinate amount of time, and, if you must cancel it, then perform this workarouond:

Ignore any unexpected behavior when a report has been cancelled.
Restart the AvRepDirSvrSvc to clear up any resources that may still be dedicated to the cancelled report.

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Updated: Jun 22, 2006

Document ID: 22433

Cisco Unity