Cisco Unity: New Subscriber not Found in Directory [Cisco Unity]

Document ID: 5134

Updated: Feb 02, 2006

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Problem

Introduction

The information in this document is based on Cisco Unity for Exchange Unified Messaging. This document describes how to resolve the problem when a new subscriber is not found in the directory.

Prerequisites

Requirements

There are no specific prerequisites for this document.

Components Used

The information in this document is based on the software and hardware versions below.

Cisco Unity Version 2.4.6 and later

The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Problem

A new Cisco Unity subscriber may not be offered in the directory handler (dial-by-name) over the Telephone User Interface (TUI).

Solution

These attributes are required to list a person in the directory. Complete these steps in order to verify that all required attributes are present.

Check to see that the person has a subscriber mailbox in Cisco Unity. Choose Unity System Administration > Subscribers > Find and find the mailbox in order to verify.
Check to see that the voice name is recorded. Choose Unity System Administration > Subscribers > Profile and verify that the length for Recorded voice is not 0.0 sec.

This screen shows non-zero length of Recorded voice.
Check to see that the profile page of the subscriber has List in Directory. Choose Unity System Administration > Subscribers > Profile and verify that List in phone directory is checked.

The previous screen shows that this subscriber is listed in phone directory.

Note: If you get the No matching name error message when you search for the subscriber in Cisco Unity directory, the users need to go through self-enrollment and record their respective voice names so that directory handler can search for the user.