Table Of Contents
VPN 3000 Series Concentrator Documentation
Obtaining Technical Assistance
Preface
This VPN Client Administrator Guide tells you how to set up the Cisco VPN Client for users. This manual supplements the information provided in accompanying documentation for the Cisco VPN devices that work with the VPN Client.
The VPN Client comprises the following applications:
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VPN Dialer—Connects a user to a Cisco VPN device
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For information about how to use these applications, see the VPN Client User Guide.
In this user guide, the term Cisco VPN device refers to the following Cisco products:
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Audience
We assume you are an experienced system administrator or network administrator with appropriate education and training, who knows how to install, configure, and manage internetworking systems. You should be familiar with Windows system configuration and management.
Organization
The VPN Administrator Guide is organized as follows:
Related Documentation
The VPN Client User Guide for Windows explains to Client users how to install the VPN Client for Windows software, configure connection entries, connect to Cisco VPN devices, manage VPN connections, and enroll for digital certificates. Also the VPN Client includes an online HTML-based help system that you can access through a browser in several ways: clicking the Help icon on the Cisco Systems VPN Client programs menu (Start>Programs>Cisco Systems VPN Client>Help), pressing F1 while using the applications, or clicking the Help button on screens that include it.
To view the latest version of the VPN Client documentation on the Cisco Web site, go to the following site and click on VPN Clients.
http://www.cisco.com/univercd/cc/td/doc/product/vpn/index.htm.
VPN 3000 Series Concentrator Documentation
The VPN 3000 Concentrator Series Getting Started guide explains how to unpack and install the VPN 3000 Concentrator, and how to configure the minimal parameters. This is known as Quick Config.
The VPN 3000 Series Concentrator Reference Volume I: Configuration explains how to start and use the VPN 3000 Concentrator Manager. It details the Configuration screens and explains how to configure your device beyond the minimal parameters you set during quick configuration.
The VPN 3000 Series Concentrator Reference Volume II: Administration and Monitoring provides guidelines for administering and monitoring the VPN 3000 Concentrator. It explains and defines all functions available in the Administration and Monitoring screens of the VPN 3000 Concentrator Manager. Appendixes to this manual provide troubleshooting guidance and explain how to access and use the alternate command-line interface.
The VPN 3000 Concentrator Manager (the Manager) also includes online help that you can access by clicking the Help icon on the toolbar in the Manager window.
Other References
Other useful references include:
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www.ietf.orgfor Internet Engineering Task Force (IETF) Working Group drafts on IP Security Protocol (IPSec).•
www.whatis.com, a web reference site with definitions for computer, networking, and data communication terms.Conventions
This document uses the following conventions:
Notes use the following conventions:
Note
Cautions use the following conventions:
Caution
Data Formats
As you configure and manage the system, enter data in the following formats unless the instructions indicate otherwise:
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
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The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
