Table of Contents
Release Notes for Cisco IOS Release 11.2(10)P Software Feature PacksCisco AS5300 Access Servers
Cisco Feature Pack Description
Modem Code Alert
Modem Code Information
Installation Tips
Cisco IOS Release 11.2 Feature Sets
Installing the Software Image Using a TFTP or RCP Application
Related Documentation
Cisco Connection Online
Release Notes for Cisco IOS Release 11.2(10)P Software Feature PacksCisco AS5300 Access Servers
January 26, 1998
These release notes discuss the Cisco IOS Release 11.2(10)P feature packs for Cisco AS5300 access servers. These are the product numbers for the supported feature packs:
- CD53-C-11.2= (Cisco AS5300 IP Feature Pack)
- CD53-CP-11.2= (Cisco AS5300 IP Plus Feature Pack)
- CD53-B-11.2= (Cisco AS5300 Desktop Feature Pack)
- CD53-BP-11.2= (Cisco AS5300 Desktop Plus Feature Pack)
- CD53-A-11.2= (Cisco AS5300 Enterprise Feature Pack)
- CD53-AP-11.2= (Cisco AS5300 Enterprise Plus Feature Pack)
Note The feature packs discussed here contain Cisco IOS Release 11.2(10)P software images and Router Software Loader (RSL) Version 6.0.
Note Before running RSL, read the sections "Modem Code Alert" and "Installation Tips".
These release notes contain the following sections:
- What is a Feature Pack?
- Cisco Feature Pack Description
- Modem Code Alert
- Modem Code Information
- Installation Tips
- Cisco IOS Release 11.2 Feature Sets
- Installing the Software Image Using a TFTP or RCP Application
- Related Documentation
- Cisco Connection Online
What is a Feature Pack?
The heart of a Cisco IOS software feature pack is a CD-ROM that contains a software image and Router Software Loader (RSL), a Windows 95 application that loads the image onto the access server/router. Each Cisco IOS Release 11.2 feature pack CD contains one feature set. For users without Windows 95, images can also be loaded with a Trivial File Transfer Protocol server application, as explained in these release notes.
Each Cisco IOS Release 11.2 software feature pack box contains the following:
- CD-ROM with the following software:
- Feature set software image that includes bundled modem firmware
- RSL program (Windows 95 application)
- TFTP server application (Windows 95 application)
- Feature set software image that includes bundled modem firmware
- Instruction booklet for using RSL
- Release notes (this document), which include instructions for using a TFTP server application on a system not running Windows 95
- Software licensefor using Cisco software in object code form on a single access server or router
- Cisco Documentation CD-ROM, which contains all Cisco IOS software documentation
Cisco Feature Pack Description
This section describes the Cisco feature packs, listing the software feature sets comprising each feature pack. You can use this information to identify your feature pack set in conjunction with the corresponding information provided in Table 3 in the section "Cisco IOS Release 11.2 Feature Sets". Table 3 identifies which features are supported for a feature set on a specific platform.
Note RSL Version 6.0, contained in every Cisco IOS Release 11.2 software feature pack, supports Ethernet, Fast Ethernet, and Token Ring interfaces.
Software Feature Packs
This section includes two tables: Table 1, describes each feature pack image, including a brief description of each feature set, the UNIX and DOS filenames of the images, and the memory required to run each feature set on the Cisco AS5300 access server. Table 2 lists the memory delivered by default and the memory upgrades available.
You can use Table 1 to identify the memory required for your configuration based on the image you run. You can then check this against Table 2 to determine how much memory is available on the access server as the factory default and the upgrades that you can obtain to satisfy your requirements.
Table 1: Cisco Feature Pack Image Filenames and Memory Requirements
| Model No. | CD-ROM Title | Image Included and Image Name (UNIX) | Image Name (DOS) | Flash Memory Req'd | Main Memory Req'd | Boot Flash Memory Req'd | Shared Memory Req'd | RSL Installer Description |
|---|---|---|---|---|---|---|---|---|
|
CD53-C-11.2= |
Cisco AS5300 IP Feature Pack Release 11.2(10)P |
IP c5300-i-mz.112-10a.P1 |
80226910 |
8 MB |
32 MB |
4 MB |
16 MB |
Cisco AS5300 IP feature set 11.2(10a)P1 |
|
CD53-CP-11.2= |
Cisco AS5300 IP Plus Feature Pack Release 11.2(10)P |
IP Plus c5300-is-mz.112-10a.P1 |
80227410 |
8 MB |
32 MB |
4 MB |
16 MB |
Cisco AS5300 IP Plus feature set 11.2(10a)P1 |
|
CD53-B-11.2= |
Cisco AS5300 Desktop Feature Pack Release 11.2(10)P |
Desktop c5300-d-mz.112-10a.P1 |
80227210 |
8 MB |
32 MB |
4 MB |
16 MB |
Cisco AS5300 Desktop feature set 11.2(10a)P1 |
|
CD53-BP-11.2= |
Cisco AS5300 Desktop Plus Feature Pack Release 11.2(10)P |
Desktop Plus c5300-ds-mz.112-10a.P1 |
80227310 |
8 MB |
32 MB |
4 MB |
16 MB |
Cisco AS5300 Desktop Plus feature set 11.2(10a)P1 |
|
CD53-A-11.2= |
Cisco AS5300 Enterprise Feature Pack Release 11.2(10)P |
Enterprise c5300-j-mz.112-10a.P1 |
80227010 |
8 MB |
32 MB |
4 MB |
16 MB |
Cisco AS5300 Enterprise feature set 11.2(10a)P1 |
|
CD53-AP-11.2= |
Cisco AS5300 Enterprise Plus Feature Pack Release 11.2(10)P |
Enterprise Plus c5300-js-mz.112-10a.P1 |
80227110 |
8 MB |
32 MB |
4 MB |
16 MB |
Cisco AS5300 Enterprise Plus feature set 11.2(10a)P1 |
Table 2 lists factory default memory and the upgrade options that are available.
Table 2: Cisco AS5300 Memory and Upgrade Options
| Feature Set | Required Flash Memory | Boot Flash Upgrade Option | Required DRAM Memory | Main DRAM Upgrade Option |
|---|---|---|---|---|
|
IP |
8 MB Flash |
MEM-8BF-AS53 (from 4 MB to 8 MB) |
32 MB DRAM |
MEM-64M-AS53 (from 32 MB to 64 MB) |
|
IP/Plus |
8 MB Flash |
32 MB DRAM |
||
|
Desktop |
8 MB Flash |
32 MB DRAM |
||
|
Desktop Plus |
8 MB Flash |
32 MB DRAM |
||
|
Enterprise |
8 MB Flash |
32 MB DRAM |
||
|
Enterprise Plus |
8 MB Flash |
32 MB DRAM |
Modem Code Alert
![]() |
Caution Your access server might contain modem code that needs to be saved before RSL erases the contents of Flash memory as part of the image load process. |
Take the following steps to save the contents of Flash memory:
Step 1 Insert the Router Software Loader CD-ROM in your PC.
Step 2 Run the RSL application.
Step 3 At the first screen, cancel from the Connect Wizard.
Step 4 At the next screen, select the Settings menu and then the Options menu item. Make sure Always backup images(s) before erasing is selected, and specify a backup directory on your PC.
Step 5 Continue with the RSL application as described in the Getting Started with the Router Software Loader booklet.
Note Modem code can exist in Flash memory for a variety of reasons. One reason is the factory might have copied a version of modem code later than the one bundled with Cisco IOS software. Another reason is that, in a previously installed system, modem code might have been copied to Flash memory during another procedure, for example, the addition of a new modem module carrier card.
Because RSL erases data in the first Flash memory partition, we recommend that you prepare your access server for future software upgrades by creating two partitions. When you download new firmware or portware in the future, remember to copy it to the second partition.
The following steps provide an example of creating two Flash memory partitions:
Step 1 Enter configuration mode on your access server:
as5300> enable Password: <password> as5300# configure terminal Enter configuration commands, one per line. End with CNTL/Z. as5300(config)#
Step 2 Enter the partition flash command at the configuration mode prompt. You can partition the system Flash into eight segments and divide the system Flash RAM into equal or unequal segments. In the following example, the system Flash is partitioned into two equal segments.
as5300(config)#partition flash 2
Step 3 Return to enable mode.
as5300(config)#Ctrl-Z
Step 4 Enter the show version command for verification of your changes:
as5300#show version Cisco Internetwork Operating System Software IOS (tm) 5300 Software (C5300-I-M), Version 11.2(10a)P, RELEASE SOFTWARE (fc1) Copyright (c) 1986-1997 by cisco Systems, Inc. Compiled Wed 03-Dec-97 06:55 by ccai Image text-base: 0x600088F0, data-base: 0x6043E000 ROM: System Bootstrap, Version 11.2(19970311:165032) [rmeadows-easy 116], INTERIM SOFTWARE BOOTFLASH: 5300 Software (C5300-BOOT-M), Version 11.2(0.10.0), CISCO DEVELOPMENT TEST VERSION as5300 uptime is 3 hours, 36 minutes System restarted by reload System image file is "flash:57199410.bin", booted via flash Host configuration file is "rsl-as5300-startup.cfg", booted via tftp from 171.68.220.150 cisco AS5300 (R4K) processor (revision A.04) with 32768K/8192K bytes of memory. Processor board ID 04614948 R4700 processor, Implementation 33, Revision 1.0 (512KB Level 2 Cache) Channelized E1, Version 1.0. Bridging software. X.25 software, Version 2.0, NET2, BFE and GOSIP compliant. Primary Rate ISDN software, Version 1.0. Backplane revision 1 Manufacture Cookie is not programmed. 1 Ethernet/IEEE 802.3 interface(s) 1 FastEthernet/IEEE 802.3 interface(s) 48 terminal line(s) 4 Channelized E1/PRI port(s) 128K bytes of non-volatile configuration memory. 8192K bytes of processor board System flash partition 1 (Read/Write) 8192K bytes of processor board System flash partition 2 (Read/Write) 4096K bytes of processor board Boot flash (Read/Write) Configuration register is 0x2102
In the above example, the system Flash has two partitions of 8 MB and 8 MB.
Step 5 Write your changes to memory by entering the write command:
as5300# write Building configuration... [OK]
Step 6 Reboot the access server:
as5300# reload
Step 7 Enter yes when prompted to proceed with the reload:
Proceed with reload? [confirm] yes
Step 8 After the reload messages are complete, enter the show flash command to view your changes:
as5300# show flash System flash directory, partition 1: File Length Name/status 1 2751436 57199410.bin [2751500 bytes used, 5637108 available, 8388608 total] 8192K bytes of processor board System flash (Read/Write) System flash directory, partition 2: No files in System flash [0 bytes used, 8388608 available, 4194304 total] 8192K bytes of processor board System flash (Read/Write) as5300#
Modem Code Information
Cisco IOS software controls the version of modem code (firmware and portware) used by modems on the 12- and 6-port modules. You can accept this firmware/portware version, or you can download another version of modem code. Unless you are familiar with Cisco AS5300 modem code, we recommend that you accept the default and not attempt to download another version.
Because you have the option of overriding the firmware and portware selected by Cisco IOS software, the following information provides some factors to consider before you manually download another version of modem code:
- One firmware version (used by Microcom 12-port modules) and one portware version (used by MICA 6-port modules) is always bundled with the Cisco IOS image.
Note This feature pack contains Cisco IOS Release 11.2(10)P, which is bundled with Microcom firmware version 3.1.30 and MICA portware version 2.0.1.7.
- Other firmware/portware versions can exist in the access server's Flash memory. The last copy command determines which version of firmware or portware is mapped to the modems.
- Versions of firmware and portware are posted to CCO as they become available. If you own a SMARTnet contract. you can download firmware from CCO and obtain the benefit of new features. For example, firmware version 3.2.10 contains support for V.FC, FAX, Lucent K56flex, and Point of Sale (PoS). Before downloading new modem code, be sure to read the firmware or portware release notes for a list of new features and outstanding bugs.
For detailed information about Microcom firmware download, refer to the "Modem Code" section in Installing 56K 12-Port Modem Modules in Cisco AS5300 Universal Access Servers. For general information about firmware and portware download, refer to the appendix "Managing Modems" in the Cisco AS5300 Access Server Software Configuration Guide.
Note All customer documentation is available on the Documentation CD shipped with your feature pack. In addition, the most current version of a document is available on the Web at http://www.cisco.com.
Installation Tips
This section describes several solutions to problems you might encounter when using RSL. These solutions are additions to the RSL online help.
Recovering from a Connection Error
This installation tip provides a possible recovery solution in the event that you are unable to connect to your access server or router. You can skip this section unless you are experiencing a connection error.
In some cases, you might receive the following error message while connecting to the target access server:
"Failed to configure the router to enable the Cisco IOS software image and configuration file upload and download operations. You may want to check the router to make sure that the selected interface exists."
If you encounter this message, try increasing the Short Timeout value, which is set to 25 seconds, in the Options dialog box, especially if one of the following situations applies:
Note Increasing the Short Timeout value may increase the time it takes for RSL to connect to the target access server.
- You are connecting to an access server that has a large configuration file.
- You are connecting to a Cisco AS5300 access server. A Cisco AS5300 requires up to 45 seconds to write a configuration to nonvolatile random-access memory (NVRAM), due to the amount of interfaces that must be checked during this process. Increase the Short Timeout value to 60 seconds.
Restoring the Startup Configuration
In some cases, RSL is unable to restore the startup configuration. If this happens, take the following steps:
Step 1 Ensure that all cables are properly attached to both the access server and the PC.
Step 2 Restart RSL and connect using the Preconfigured router option.
Step 3 When asked if you want to overwrite the existing startup configuration file, choose NO.
Step 4 When asked if you want to continue, choose YES.
Step 5 When connected, select Download Router Configuration in the Router Software Loader dialog box.
Step 6 Select the appropriate file, and click Copy configuration to the router's nonvolatile memory.
The access server should now contain the startup configuration it had before the initial RSL connection. You can now exit RSL.
Note In the previous situation, the access server's configuration register (config-register 0xnnnn) is not restored.
Note If you enter Ctrl-Alt-Delete to terminate RSL, the access server's configuration and configuration register are not restored. However, in this case the configuration file is not deleted from the PC, so it can be restored using the previous steps.
Helpful Hints
The following information about RSL operations can help you with the installation process:
- If you have added any static entries to the PC's Address Resolution Protocol (ARP) table, one of them might be deleted by RSL. This entry will need to be manually reentered into the PC's ARP table.
- If the access server's running configuration at connection time is not the same as the access server's startup configuration, the exact configuration will not be restored. Any changes that you have made since the last time a copy running-config startup-config or write memory command was entered will be lost.
- RSL will restore the access server's running configuration, but some configuration commands will not be restored. However, the startup configuration will be correct. You can restore the exact running configuration by rebooting the access server. Commands not restored to the running configuration include the following interface configuration commands: no shutdown, no ringspeed, and media-type aui.
Cisco IOS Release 11.2 Feature Sets
Table 3 shows specific features supported in Cisco IOS Release 11.2 for Cisco AS5300 access servers. The table uses these conventions to identify features:
- Yes: the feature is offered in the feature set
- - : the feature is not offered in the feature set
- Plus: the feature is offered only in the Plus feature set
Table 3: Cisco AS5300 Access Server Software Feature SetsFeature Set Features IP Routing Desktop
(IP/IPX/AppleTalk/DEC)Enterprise LAN Support Apollo Domain
Yes
AppleTalk 1 and 21
Yes
Yes
Banyan VINES
Yes
Concurrent routing and bridging (CRB)
Yes
Yes
Yes
DECnet IV
Yes
Yes
DECnet V
Yes
GRE
Yes
Yes
Yes
Integrated routing and bridging (IRB)2
Yes
Yes
Yes
IP
Yes
Yes
Yes
LAN extension host
Yes
Yes
Yes
Multiring
Yes
Yes
Yes
Novell IPX3
Yes
Yes
Open System Interconnect (OSI)
Yes
Source-route bridging (SRB)
Yes
Transparent and translational bridging
Yes
Yes
Yes
XNS
Yes
WAN Services Combinet Packet Protocol (CPP)
Yes
Yes
Yes
Dialer profiles
Yes
Yes
Yes
Half bridge/half router for CPP and PPP
Yes
Yes
Yes
HDLC
Yes
Yes
Yes
IPXWAN 2.0
Yes
Yes
ISDN4
Yes
Yes
Yes
Multichassis Multilink PPP (MMP)5
Plus
Plus
Plus
PPP6
Yes
Yes
Yes
Virtual Private Dial-up Network (VPDN)
Plus
Plus
Plus
WAN Optimization Bandwidth-on-demand
Yes
Yes
Yes
Custom and priority queuing
Yes
Yes
Yes
Dial backup
Yes
Yes
Yes
Dial-on-demand
Yes
Yes
Yes
Header, link and payload compression
Yes
Yes
Yes
Snapshot routing
Yes
Yes
Yes
Weighted fair queuing
Yes
Yes
Yes
IP Routing BGP
Yes
Yes
Yes
BGP47
Yes
Yes
Yes
EGP
Yes
Yes
Yes
Enhanced IGRP
Yes
Yes
Yes
Enhanced IGRP Optimizations
Yes
Yes
Yes
ES-IS
Yes
IGRP
Yes
Yes
Yes
IS-IS
Yes
Named IP Access Control List
Yes
Yes
Yes
Network Address Translation (NAT)
Plus
Plus
Plus
NHRP
Yes
Yes
Yes
On Demand Routing (ODR)
Yes
Yes
Yes
OSPF
Yes
Yes
Yes
OSPF Not-So-Stubby-Areas (NSSA)
Yes
Yes
Yes
OSPF On Demand Circuit
(RFC 1793)
Yes
Yes
Yes
PIM
Yes
Yes
Yes
Policy-based routing
Yes
Yes
Yes
RIP
Yes
Yes
Yes
RIP Version 2
Yes
Yes
Yes
Other Routing AURP
Yes
Yes
IPX RIP
Yes
Yes
NLSP
Yes
Yes
RTMP
Yes
Yes
SMRP
Yes
Yes
SRTP
Yes
Multimedia and Quality of Service Generic traffic shaping
Yes
Yes
Yes
Resource Reservation Protocol (RSVP)
Yes
Yes
Yes
Management HTTP Server
Yes
Yes
Yes
Modem Management
Plus
Plus
Plus
RMON events and alarms8
Yes
Yes
Yes
RMON full
Plus
Plus
Plus
SNMP
Yes
Yes
Yes
Telnet
Yes
Yes
Yes
Security Access lists
Yes
Yes
Yes
Access security
Yes
Yes
Yes
Extended access lists
Yes
Yes
Yes
Kerberized login
Yes
Kerberos V client support
Yes
Lock and key
Yes
Yes
Yes
MAC security for hubs
Yes
Yes
Yes
MD5 routing authentication
Yes
Yes
Yes
RADIUS
Yes
Yes
Yes
TACACS+9
Yes
Yes
Yes
IBM Support APPN
BAN for SNA Frame Relay support
Plus
Plus
Yes
Bisync
Plus
Plus
Yes
Caching and filtering
Plus
Plus
Yes
DLSw+ 10
Plus
Plus
Yes
Downstream PU concentration (DSPU)
Plus
Plus
Yes
Native Client Interface Architecture (NCIA) Server
Plus
Plus
Yes
NetView Native Service Point
Plus
Plus
Yes
QLLC
Plus
Plus
Yes
Response Time Reporter (RTR)
Plus
Plus
Yes
SDLC integration
Plus
Plus
Yes
DLSw (RFC 1795)
Plus
Plus
Yes
SDLC transport (STUN)
Plus
Plus
Yes
SDLC-to-LAN conversion (SDLLC)
Plus
Plus
Yes
SNA and NetBIOS WAN optimization
via local acknowledgmentPlus
Plus
Yes
SRB/RSRB11
Plus
Plus
Yes
SRT
Plus
Plus
Yes
TG/COS
Yes
TN3270
Yes
Protocol Translation LAT
Yes
Rlogin
Yes
Remote Node12 ARAP 1.0/2.0
Yes
Yes
Asynchronous master interfaces
Yes
Yes
Yes
ATCP
Yes
Yes
CPPP
Yes
Yes
Yes
CSLIP
Yes
Yes
Yes
DHCP
Yes
Yes
Yes
IP pooling
Yes
Yes
Yes
IPX and ARAP on virtual async interfaces
Yes
IPXCP
Yes
Yes
MacIP
Yes
Yes
NASI
Yes
NetBEUI over PPP
Yes
Yes
Yes
SLIP
Yes
Yes
Yes
Terminal Services12 LAT13
Yes
Rlogin
Yes
Yes
Yes
Telnet
Yes
Yes
Yes
TN3270
Yes
Xremote
Yes
1Includes AppleTalk load balancing.
2IRB supports IP, IPX, and AppleTalk; it is supported for transparent bridging, but not for SRB; it is supported on all media-type interfaces except X.25 and ISDN bridged interfaces; and IRB and concurrent routing and bridging (CRB) cannot operate at the same time.
3The Novell IPX feature includes display SAP by name, IPX Access Control List violation logging, and plain-English IPX access lists.
4ISDN support includes calling line identification (ANI), X.25 over the B channel, ISDN subaddressing, and applicable WAN optimization features.
5In Plus images only
6PPP includes support for LAN protocols supported by the feature set, address negotiation, PAP and CHAP authentication, and PPP compression, and Multilink PPP.
7BGP4 includes soft configuration, multipath support, and prefix filtering with inbound route maps.
8The RMON events and alarms groups are supported on all interfaces. Full RMON support is available with the Plus feature sets.
9TACACS+ Single Connection and TACACS+ SENDAUTH enhancements are supported.
10Cisco IOS Release 11.2 introduces several DLSw+ enhancements available in the Plus, Plus 40, and Plus 56 feature sets.
11SRB/RSRB is fast switched. This enhancement is on by default, but can be disabled.
12Supported on access servers (with limited support on router auxiliary ports).
13Use of LAT requires a terminal license (FR-L8-10.X= for an 8-user license or FR-L16-10.X= for a 16-user license).
Installing the Software Image Using a TFTP or RCP Application
The Router Software Loader application contained on the feature pack CD-ROM is designed to work with a PC running Microsoft Windows 95. The booklet included with the CD-ROM explains how to perform this simple and recommended install process. However, an alternative is available using a TFTP or RCP server application to install router software.
For information about how to use TFTP or RCP, see the following location:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios120/relnote/fprn/loadswfp.htm.
Related Documentation
For a list of documentation related to the AS5300, refer to the Release Notes for the Cisco AS5300 for Cisco IOS Release 11.2P.
Release notes and other Cisco documentation are on the Documentation CD-ROM that is included with your feature pack, and at Cisco Connection Online (CCO) on the World Wide Web.
On the Documentation CD-ROM, the path for Cisco IOS documentation is as follows:
- Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2.
On CCO, http://www.cisco.com/, the path is as follows:
- Software & Support, scroll down and select Documentation. Click Cisco Documentation: Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2.
Online documentation for Release 11.2 includes:
- Release Notes
- Feature Guides, including new features for Cisco IOS Release 11.2(10)P
- Configuration Guides and Command References
- Command Summary
- System Error Messages
- MIB User Quick Reference
- Debug Command Reference
- Caveats
The Cisco IOS software documentation for Cisco IOS Release 11.2 is divided into eight modules. There are also supporting documents. Each documentation module consists of two books: a configuration guide and a corresponding command reference. The Cisco IOS documentation set consists of the following books and chapter topics:
| Books | Chapter Topics |
|---|---|
|
Access Server and Router Product Overview User Interface System Images and Configuration Files Using ClickStart, AutoInstall, and Setup Interfaces System Management |
|
Network Access Security Terminal Access Security Accounting and Billing Traffic Filters Controlling Router Access Network Data Encryption with Router Authentication |
|
Terminal Lines and Modem Support Network Connections AppleTalk Remote Access SLIP and PPP XRemote LAT Telnet TN3270 Protocol Translation Configuring Modem Support and Chat Scripts X.3 PAD Regular Expressions |
|
ATM Dial-on-Demand Routing (DDR) Frame Relay ISDN LANE PPP for Wide-Area Networking SMDS X.25 and LAPB |
|
IP IP Routing |
|
AppleTalk Novell IPX |
|
Apollo Domain Banyan VINES DECnet ISO CLNS XNS |
|
Transparent Bridging Source-Route Bridging Remote Source-Route Bridging DLSw+ STUN and BSTUN LLC2 and SDLC IBM Network Media Translation DSPU and SNA Service Point Support SNA Frame Relay Access Support APPN NCIA Client/Server Topologies IBM Channel Attach |
|
Supporting documents:
|
Cisco Connection Online
Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access CCO in the following ways:
- WWW: http://www.cisco.com
- WWW: http://www-europe.cisco.com
- WWW: http://www-china.cisco.com
- Telnet: cco.cisco.com
- Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar, select Documentation, and click Enter the feedback form. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.


