This document describes why Cisco E-Mail Manager does not open newly arrived messages automatically through a popup window in a Cisco E-Mail Manager Option environment.
Cisco recommends that you have knowledge of these topics:
Cisco E-Mail Manager Option
The information in this document is based on these software and hardware versions:
Cisco E-Mail Manager Option version 5
Sun Java Virtual Machine version 1.4.2
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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Administrators can designate agents for the push mode. When new messages enter the system, E-Mail Manager pushes the messages to agents who are in the push mode. This eliminates the need for agents to access a queue to select messages. Additionally, E-Mail Manager displays each new message through a popup window on the screen of the agent.
A push agent must select Process Messages > Ready for Push to enter the push mode after login.
This section provides a step-by-step description of the problem.
A push agent logs into Cisco E-Mail Manager Option.
The agent selects Process Messages > Ready for Push to enter the push mode (see Figure 1).Figure 1 – Push Agent in Push Mode
A new message arrives, and enters the personal queue of the agent.
However, E-Mail Manager does not open the message automatically through a popup window. The push agent has to go to the queue and manually open the message.
In push mode, when a message enters the system, a popup window must open on the screen of the agent to display the message automatically (see Figure 2).Figure 2 – Popup Window That Displays a New Message Automatically
This problem occurs because of a configuration issue. Complete these steps to solve this problem:
Run Sun Java Virtual Machine (JVM) 1.4.2 on the Cisco E-Mail Manager Agent Desktop.
Open a conduit for TCP port 8600 in case the Cisco E-Mail Manager Agent Desktop is outside the firewall.
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