Cisco Enterprise Reporting End-User Guides

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Cisco ICM 7.2
- Reporting Guide for Cisco IPCC Enterprise & Hosted Editions, Release 7.2(1) (PDF - 3 MB)
- Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.2(1) (PDF - 3 MB)
Cisco ICM 7.1
- Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.1(1) (PDF - 3 MB)
Cisco ICM 7.0
- Reporting Guide for Cisco IPCC Enterprise & Hosted Editions, Release 7.0(0) (updated June 2006) (PDF - 3 MB)
- Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) (PDF - 2 MB)
Cisco ICM 6.0
- Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Template Design Guide Using InfoMaker (PDF - 1 MB)
- Cisco IP Contact Center Enterprise Edition Release 6.0(0) Reporting Guide (PDF - 1 MB)
Cisco ICM 5.0
- Cisco ICM Software Release 5.0 Custom Screen Builder User Guide (PDF - 1 MB)

Cisco Enterprise Reporting