Document ID: 42640
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Verify the User Rights
Remove an Individual Node or Customer Instance
NetPro Discussion Forums - Featured Conversations
Related Information
Introduction
This document provides instructions on how to remove an individual node or customer instance from the Remote Monitoring Suite (RMS) LGMapper system so that the node no longer appears on the RMS Alarm Tracker.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
-
Cisco ICM Event Messaging System (EMS)
-
Remote Monitoring Suite (LGMapper, LGArchiver, Listener, and AlarmTracker)
Components Used
The information in this document is based on these software and hardware versions:
-
Remote Monitoring Suite Version 2.0.x and 2.1.x
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Verify the User Rights
Log into LGMapper and check the Administrators group in the User Manager. Make sure that you log in as a user who is part of that group.
Log into the LGMapper system as a user with administrative rights. Complete these steps in order to verify the user rights:
-
Select Start > Programs > AlarmTracker2 in order to launch AlarmTracker.
-
Select Tools > Options from the AlarmTracker (see Figure 1).
Figure 1 – AlarmTracker
The AlarmTracker Options dialog box appears.
-
Click User Rights.
The rights of the current user appear as shown in Figure 2.
Figure 2 – AlarmTracker Options
Remove an Individual Node or Customer Instance
Complete these steps in order to remove an individual node or customer instance:
-
Log into the LGMapper system as a user with administrative rights.
-
Right-click the LGMapper icon, and select LGMapper - Disable in order to disable the LGMapper process (see Figure 3).
Figure 3 – LGMapper - Disable
-
Check the Task Manager to confirm the LGMapper process is stopped.
-
Navigate to the \Program Files\Cisco Systems\LGMapper2\Bin directory in Microsoft Windows Explorer.
-
Locate and double-click LBRPruner.exe.
The Untitled-LBRPruner window appears.
-
Select File > Open (see Figure 4).
Figure 4 – Untitled-LBRPruner
The Listener System dialog box appears (see Figure 5).
-
Type the relevant details in the Listener System, User Name, and Password fields.
Figure 5 – Listener System
-
Click OK.
-
The taclablnra - LBRPruner window appears (see Figure 6). Note that taclablnra represents the Listener System name.
Figure 6 – taclablnra - LBRPruner
-
Expand the Customers folder on the left pane.
-
Select the customer instance that you want to modify.
-
Select View > Options.
The Event View Options dialog box appears (see Figure 7).
-
Check ProcessName and ObjectName check boxes from the list. Clear the selection of all the other items.
Figure 7 – Event View Options
-
Click OK.
The taclab5lnra - LBRPruner window refreshes (see Figure 8).
-
From the list of items remaining in the right pane, select the names of all the objects and processes associated with the object you want to delete.
-
Click Edit > Delete.
Note: If you do not delete all objects, you cannot remove the item fully from the system later.
Figure 8 – Delete Items
-
Select File > Exit to close LBRPruner.exe (see Figure 8).
-
Navigate to the \Program Files\Cisco Systems\LGMapper2\Bin directory in Microsoft Windows Explorer, and locate the LGCnfg2.exe file.
-
Double-click the LGCnfg2.exe file.
The LGCnfg2 window appears (see Figure 9).
Figure 9 – LGCnfg2
-
Select File > Open.
The Open Database dialogue box appears (see Figure 10).
Figure 10 – Open Database
-
Select (local) in the Server drop-down list.
The LGMapper Database Name automatically appears. Ensure that the Open as Read Only box is not checked.
Note: This example can differ from your instance.
-
Click OK.
The LGMapper_Alarms -LGCnfg2 window appears (see Figure 11).
Figure 11 – LGMapper_Alarms -LGCnfg2
-
Select Instance Nodes at the bottom of the left window.
The LGMapper_Alarms -LGCnfg2 window refreshes (see Figure 12).
Figure 12 – LGMapper_Alarms -LGCnfg2
-
Expand Customers in the left pane and locate the customer instance you want to modify.
-
Right-click the item, and select delete from the shortcut menu (see Figure 12).
-
Confirm that the item is deleted.
-
Select File > Exit to close LGCnfg2.exe.
-
Enable LGMapper.
-
Start LGMapper.
-
Reconnect to AlarmTracker and verify the individual node or customer instance is removed.
NetPro Discussion Forums - Featured Conversations
| NetPro Discussion Forums - Featured Conversations for Customer Contact Software |
| IP Communications and Video: Contact Center |
Related Information
- How To Add a New Customer the ICM Alarm Tracking System Running Windows NT 4.0
- Technical Support & Documentation - Cisco Systems
| Updated: Aug 09, 2005 | Document ID: 42640 |