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Enterprises and Service Providers utilize the Remote Monitoring Suite to monitor alarms and application configuration warnings for large, multi-site enterprise installations or for service providers' end user customers. The Remote Monitoring Suite can be used to monitor alarms from ICM, NAM and ISN systems, allowing customers to ensure the health of these systems and to proactively address application warnings.
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Provide a More Compelling Customer Experience (04:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.