Capitalize on New Business Opportunities

Cisco Unified Intelligent Contact Management Hosted enables service providers to quickly become strategic business partners by hosting a broad continuum of mission-critical customer applications. With current users, Cisco Unified Intelligent Contact Management Hosted functionality creates new revenue opportunities while strengthening customer loyalty. With prospects, the Cisco platform strongly differentiates a service provider from its competitors, making it easier to gain entry and obtain feature and transport revenues.

Cisco Unified Intelligent Contact Management Hosted is flexible, highly scalable software that supports a portfolio of services—from simple to complex—and provides a service continuum that includes:

• Network Hosted Intelligent Contact Management
• Cisco Advanced Call Center Routing Services

Cisco Unified Intelligent Contact Management Hosted features an open architecture that facilitates the smooth migration from circuit-switched to packet-based voice technology while enabling business-to-business services, e-commerce, and multimedia applications such as Web collaboration and e-mail response management—all transparent to the end user.

Cisco Unified Intelligent Contact Management Hosted offers service providers a unique opportunity to deliver critical applications tailored to each customer's business strategy. For customers, Cisco Unified Intelligent Contact Management Hosted services offer value-added service provider capabilities to meet business goals—continuing the evolution toward a true Customer Interaction Network.