Capitalize on New Business Opportunities
Cisco Unified Intelligent Contact Management Hosted enables service providers to quickly become strategic business partners by hosting a broad continuum of mission-critical customer applications. With current users, Cisco Unified Intelligent Contact Management Hosted functionality creates new revenue opportunities while strengthening customer loyalty. With prospects, the Cisco platform strongly differentiates a service provider from its competitors, making it easier to gain entry and obtain feature and transport revenues.
Cisco Unified Intelligent Contact Management Hosted is flexible, highly scalable software that supports a portfolio of services—from simple to complex—and provides a service continuum that includes:
- Network Hosted Intelligent Contact Management
- Cisco Advanced Call Center Routing Services
Cisco Unified Intelligent Contact Management Hosted features an open architecture that facilitates the smooth migration from circuit-switched to packet-based voice technology while enabling business-to-business services, e-commerce, and multimedia applications such as Web collaboration and e-mail response management—all transparent to the end user.
Cisco Unified Intelligent Contact Management Hosted offers service providers a unique opportunity to deliver critical applications tailored to each customer's business strategy. For customers, Cisco Unified Intelligent Contact Management Hosted services offer value-added service provider capabilities to meet business goals—continuing the evolution toward a true Customer Interaction Network.
Gartner Names Cisco a Leader
Cisco named a leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Provide a More Compelling Customer Experience (4:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.