Cisco Unified Contact Center Express

Introduction

The Historical Reporting Client (HRC) Scheduler for the Cisco Unified Contact Center Express 7.0(1) fails to run when HRC is installed on a new Win XP machine. This document discusses how to troubleshoot this issue.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Installing Cisco Unified Contact Center Express

Components Used

The information in this document is based on the Cisco Unified Contact Center Express version 7.0(1).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The Historical Report Scheduler fails on a HRC 7.0 install on a new Win XP machine. The issue is seen on a fresh HRC 7.0 install on a Windows XP machine. This happens only if an older version of HRC was never installed on the Win XP machine. This does not occur if it is upgraded from HRC 5.0.

This issue is documented by Cisco Bug ID CSCsx76593 (registered customers only)

Solution

In order to resolve this issue, perform either of these workarounds:

1. Right-click the Scheduler icon that appears in the status area on your Windows task bar, and choose Stop Scheduler in order to stop the HRC scheduler.

2. Go to C:\Program files and create a Cisco CRS Historical Reports folder. Now, create a reports subfolder under the newly created Cisco CRS Historical Reports folder.

3. Restart the HRC scheduler from Start > Programs > Cisco UCCX Historical Reports > Cisco UCCX Historical Reports Scheduler.

4. Now, you can login to HRC scheduler and schedule the reports.

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems