Getting Started with Cisco Customer Response Applications 3.1(1)
Installing Nuance ASR and TTS
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Installing Nuance ASR and TTS

Installing Nuance ASR and TTS

This chapter describes how to install Nuance Automatic Speech Recognition (ASR) and Nuance Text-to-Speech (TTS) software for Cisco  Customer Response Applications (CRA) 3.1.

The Nuance ASR software allows callers to speak words or phrases to choose menu options. For example, with ASR, when a caller dials into an Automated Attendant and is prompted for a name, the caller can say a name and then be connected to that person.

The Nuance TTS software converts plain text (UNICODE) into speech. For example, with TTS, a caller can dial in to a voice portal and hear a weather report, stock quotes, or the text of e-mail messages.

You install ASR and TTS by using the Nuance Speech Server software. You can use the following two basic configurations for installing ASR and TTS:

  • Dedicated server—Install the operating system (OS) and the Nuance Speech Server alone on a Cisco Media Convergence Server (MCS) or Cisco-approved customer-provided server.
Note    You must install ASR and TTS on the Cisco CRA server before you install any other Speech servers in non-co-resident deployments.
  • Co-resident configuration—Install the OS, the Cisco CallManager software, the Cisco CRA 3.1 Installer software, the Cisco CRA 3.1 Language Pack, and the Nuance Speech Server on the same Cisco MCS or a Cisco-approved, customer-provided server.

To install the Nuance Speech Server software, perform the following procedure.

Note   Before you can install your Speech Server software, you must obtain the license file(s) by registering your PAK on the Cisco Connection Online Customer Registration web page before you install Cisco CRA. For instructions, see the "Using the Product Activation Key to Register" section. Licenses apply to languages, not to language groups.

Procedure

Step 1   Insert the Cisco Customer Response Solutions CD-ROM 5.

The Welcome to the Nuance Installation Wizard window appears.

Step 2   Click Next.

The Nuance Product License Location window appears.

Step 3   In the Product License Path field, enter the path to the folder that contains the license files or click Browse to locate the folder.

Step 4   Click Next.

The Cisco Installation Wizard dialog box appears, as shown in Figure 5-1. This dialog box displays a list of products that you have licensed.


Figure 5-1   Nuance Installation Wizard Dialog Box


Step 5   Click Yes to proceed.

The Speech Server Configuration pane of the Nuance Installation Wizard appears, as shown in Figure 5-2.


Figure 5-2   Nuance Installation Wizard Window—Speech Server Configuration Pane


Step 6   To choose the Cisco CRA Server that the Speech Server will be configured to use, take one of the following actions:

  • To install the Speech Server on your current server, click the This server radio button, and go to Step 7.
  • To install the Speech Server on another server:
    • Click the A different server radio button.
    • In the Host name field, enter the host name of the Cisco CRA server.
    • In the Username and Password fields, enter the user name and password for the Cisco CRA server.

Step 7   Click Next.

The ASR Language Selection pane appears, as shown in Figure 5-3.


Figure 5-3   Nuance Installation Wizard Window—ASR Language Selection Pane


Step 8   To specify which languages to install for ASR, select a language group in the Language Group list box and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.

For example, if the Language Group is English, you can check United States [en_US] to install US English.

Note    Your ASR language selection must be the same as or a subset of the languages that you selected earlier during the CRA installation. For more information, see the "Installing Cisco CRA 3.1 on the CRA Server" section.

Step 9   Click Next.

The TTS Language Selection pane appears, as shown in Figure 5-4.


Figure 5-4   Nuance Installation Wizard Window—TTS Language Selection Pane


Step 10   To specify which languages to install, select a language group in the Language Group list box and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.

For example, if the Language Group is English, you can check United States [en_US] to install US English.

Step 11   Click Next.

The Ready to Install Nuance pane appears, as shown in Figure 5-5.


Figure 5-5   Nuance Installation Wizard Window—Ready to Install Nuance Pane


Step 12   Click Next to begin the installation.

When the installation is complete, a Structured Query Language (SQL) Password dialog box appears.

Step 13   Enter a new SQL Administrator Password, or leave the field blank, and then click OK.

Step 14   When you are prompted to reboot, click Yes.