Getting Started with Cisco Customer Response Applications 3.1(1)
Installing Nuance ASR and TTS
Table of ContentsInstalling Nuance ASR and TTS
The Nuance ASR software allows callers to speak words or phrases to choose menu options. For example, with ASR, when a caller dials into an Automated Attendant and is prompted for a name, the caller can say a name and then be connected to that person.
The Nuance TTS software converts plain text (UNICODE) into speech. For example, with TTS, a caller can dial in to a voice portal and hear a weather report, stock quotes, or the text of e-mail messages.
Step 1 Insert the Cisco Customer Response Solutions CD-ROM 5.
Step 2 Click Next.
Step 3 In the Product License Path field, enter the path to the folder that contains the license files or click Browse to locate the folder.
Step 4 Click Next.
The Cisco Installation Wizard dialog box appears, as shown in Figure 5-1. This dialog box displays a list of products that you have licensed.
Figure 5-1 Nuance Installation Wizard Dialog Box
Step 5 Click Yes to proceed.
The Speech Server Configuration pane of the Nuance Installation Wizard appears, as shown in Figure 5-2.
Figure 5-2 Nuance Installation Wizard WindowSpeech Server Configuration Pane
The ASR Language Selection pane appears, as shown in Figure 5-3.
Figure 5-3 Nuance Installation Wizard WindowASR Language Selection Pane
Step 8 To specify which languages to install for ASR, select a language group in the Language Group list box and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.
Step 9 Click Next.
The TTS Language Selection pane appears, as shown in Figure 5-4.
Figure 5-4 Nuance Installation Wizard WindowTTS Language Selection Pane
Step 10 To specify which languages to install, select a language group in the Language Group list box and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.
Step 11 Click Next.
The Ready to Install Nuance pane appears, as shown in Figure 5-5.
Figure 5-5 Nuance Installation Wizard WindowReady to Install Nuance Pane
Step 12 Click Next to begin the installation.
Step 13 Enter a new SQL Administrator Password, or leave the field blank, and then click OK.
Step 14 When you are prompted to reboot, click Yes.