Getting Started with Cisco Customer Response Applications 3.0(1)
Alternative Directory Setup Configuration

Table of Contents

Alternative Directory Setup Configurations

Alternative Directory Setup Configurations

During the directory setup and configuration process, you can bypass the default directory (DC Directory) and choose Netscape, Active Directory, or another directory for Cisco Customer Response Applications (CRA) 3.0. (See Step 12 in the "Installing Cisco CRA 3.0" section of "Installing Cisco CRA 3.0.".


Note   The Other directory option is populated with administrator-entered data and is therefore not shown in this appendix.


Note   For information on directory configuration plug-in tasks, refer to the Cisco CallManager documentation installation instructions in "Installing and Configuring the Cisco Customer Directory Configuration Plug-in" located at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/.

This appendix includes the following topics:

Configuring Netscape

To configure the directory setup for a Netscape when configuring directory information (see the "Configuring Directory Information" section in Chapter 3), choose Netscape from the Server Type drop-down menu as shown in Figure B-1.


Figure B-1: CRA Administration Web Page—Netscape Directory Setup Pane


The Directory User (DN), User Base, and Base Context fields adjust to the new information and vary according to your system configuration.

Configuring Active Directory

To configure the directory setup for an Active Directory when configuring directory information (see the "Configuring Directory Information" section in Chapter 3), choose Active Directory from the Server Type drop-down menu, as shown in Figure B-2.


Figure B-2: CRA Administration Web Page—Active Directory Setup Pane


The Directory User (DN), User Base, and Base Context fields adjust to the new information and vary according to your system configuration.