Getting Started with Cisco Customer Response Applications 3.0(1)
Alternate Server Configurations

Table of Contents

Alternate Server Configurations

Alternate Server Configurations

This appendix contains instructions for specifying a dedicated server installation for Cisco Customer Response Applications (CRA) 3.0.

This appendix includes the following topics:

Dedicated Server Installation

If you clicked the A different server radio button in Step 11 of the CRA installation procedure (see Step 11 of the "Installing Cisco CRA 3.0" section of Chapter 3) you activated the data entry fields in the Cisco CallManager Database Location pane of the Cisco CRA Installation Wizard window. (See Figure A-1.)


Figure A-1: Cisco CRA Installation Wizard—Cisco CallManager Database Location Pane


To specify an alternate Cisco CallManager database location, perform the following procedure:

Procedure

Step 1   In the CallManager Host Name field, enter the CallManager host name.

Step 2   In the Windows Username and Windows Password fields, enter the Windows username and password.

Step 3   In the SQL Username and SQL Password fields, enter the SQL username and password.

Step 4   Click Next.

The Cisco Installation Wizard dialog box appears.

Step 5   Click Yes to connect to the Cisco CallManager database.

The ICD Directory Server Configuration pane appears in the Cisco CRA Installation Wizard window.

Step 6   Return to Step 13 of the "Installing Cisco CRA 3.0" section to continue the CRA installation process.


Alternative LDAP Configurations

When you unchecked the Use CallManager's LDAP check box in Step 12 of the CRA installation procedure (see Step 12 of the "Installing Cisco CRA 3.0" section of Chapter 3), you activated the LDAP data entry fields in the ICD Directory Server Configuration pane of the Cisco CRA Installation Wizard window. (See Figure A-2 .)


Figure A-2: ICD Directory Server Configuration Pane—LDAP Area


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To specify an alternative LDAP configuration, perform the following procedure.

Procedure

Step 1   In the LDAP Family pane, take one of these actions:

  • To choose the DC Directory, click the DC Directory radio button.
  • To choose the Active Directory, click the Active Directory radio button.
  • To choose the iPlanet LDAP, click the iPlanet LDAP radio button.

Step 2   In the LDAP Host field, enter the LDAP host name.

Step 3   Take one of the following actions:

  • If you clicked the DC Directory radio button, accept the default LDAP port number (8404), the User Search Base, and the Directory Administration DN. Then enter the following password in the Directory Administrator Password field:

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  • If you clicked the Active Directory or iPlanet LDAP radio buttons, enter valid values in the User Search Base, the Directory Administration DN, and the Directory Administrator Password fields.

Step 4   Return to Step 14 of the "Installing Cisco CRA 3.0" section to continue the CRA installation process.


Alternative Speech Server Configuration

If you clicked the A different server radio button in Step 6 of the Nuance Speech server installation procedure in Chapter 5, you activated data entry fields in the Speech Server Configuration pane of the Nuance Installation Wizard window, shown in Figure A-3.


Figure A-3: Speech Server Configuration Pane—Different Server Area


To choose an alternate application server that the Speech Server will be configured to use, perform the following procedure.

Procedure

Step 1   In the Host name field, enter the host name of the application server.

Step 2   In the Username and Password fields, enter username and password for the alternative application server.

Step 3   To complete the Speech Server installation process, return to Step 7 of "Installing Nuance ASR and TTS."