Getting Started with Cisco Customer Response Applications 3.0(1)
Installing Nuance ASR and TTS

Table of Contents

Installing Nuance ASR and TTS

Installing Nuance ASR and TTS


This chapter describes how to install Nuance Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) server software on a co-resident server for Cisco Customer Response Applications (CRA) 3.0.

ASR allows callers to speak words or phrases in order to choose menu options. When, for example, a caller dials into an Automated Attendant, receives a welcome message, and is asked for the name of the person called, the caller can say a name and then be connected to that person.

Text-to-Speech or TTS converts plain text (UNICODE) into speech. Common TTS users are prompting a caller to respond and reading back an e-mail message. When, for example, a caller dials in to access a voice portal, the caller can hear the latest weather report, stock quotes, or the text of e-mail messages.

You can use the following two basic server configurations with the Nuance Speech Server:

  • Dedicated server—Install the operating system (OS) software and the Nuance Speech Server software alone on a Cisco Media Convergence Server (MCS) or Cisco-approved customer-provided server.

Note    The ASR/TTS installer must reside on the Cisco CRA server before you install any other Speech servers in non-co-resident deployments.

  • Co-resident configuration—Install the OS software, the Cisco CallManager software, the Cisco CRA 3.0 Installer software, the Cisco CRA 3.0 Language Pack, and the Nuance Speech Server software on the same Cisco MCS or a Cisco-approved, customer-provided server.

  • Note   Before you install Nuance ASR and TTS, you must configure the operating system on the server and then install the Cisco CallManager and Cisco CRA on the Cisco CRA server.

To install the Nuance Speech Server software, perform the following procedure:

Procedure


Step 1   Insert the Nuance ASR System Installation CD-ROM.

The Welcome to the Nuance Installation Wizard window appears.

Step 2   Click Next.

The Nuance Product License Location window appears.

Step 3   In the Product License Path field, enter the path to the folder that contains the license files, or click Browse to locate the folder.


Note    Before you can install your Speech Server software, you need to obtain the license file(s) by registering your PAK on the Cisco Connection Online Customer Registration web page. For instructions, see the "Using the Product Activation Key to Register" section in Chapter 3.

Step 4   Enter the keys for the products you want to install, and then click Next.

The Cisco Installation Wizard dialog box appears. This dialog box displays a list of products you can install, as shown in Figure 5-1.


Figure 5-1   Nuance Installation Wizard Dialog Box


Step 5   Click Yes to confirm your selections.

The Speech Server Configuration pane of the Nuance Installation Wizard appears, as shown in Figure 5-2.


Figure 5-2   Nuance Installation Wizard Window—Speech Server Configuration Pane


Step 6   To choose the Cisco CRA Server that the Speech Server will be configured to use, take one of the following actions:

  • To install ASR on your current server, click the This server radio button, and go to Step 7.
  • To install the ASR on another server, click the A different server radio button.

Follow the instructions in the "Alternative Speech Server Configuration" section of "Alternate Server Configurations."

Step 7   Click Next.

The ASR Language Selection pane appears, as shown in Figure 5-3.


Figure 5-3   Nuance Installation Wizard Window—ASR Language Selection Pane


Step 8   To specify which languages to install, select a language group in the Language Group list box, and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.

For example, if the Language Group is English, you can check United States [en_US] to install US English.


Note    Your language selection must correspond to the languages you selected earlier during the CRA installation. For more information, see the "Installing Cisco CRA 3.0" section.

Step 9   Click Next.

The TTS Language Selection pane appears, as shown in Figure 5-4.


Figure 5-4   Nuance Installation Wizard Window—TTS Language Selection Pane


Step 10   To specify which languages to install, select a language groups in the Language Group list box, and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.

For example, if the Language Group is English, you can check United States [en_US] to install US English.

Step 11   Click Next.

The Ready to Install Nuance pane appears, as shown in Figure 5-5.


Figure 5-5   Nuance Installation Wizard Window—Ready to Install Nuance Pane


Step 12   Click Next to begin the installation.

When the installation is complete, a Structured Query Language (SQL) Password dialog box appears.

Step 13   Enter a new SQL Administrator Password, or leave the field blank, and then click OK.

Step 14   When prompted to reboot, click Yes.