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Installing Nuance ASR and TTSInstalling Nuance ASR and TTS
This chapter describes how to install Nuance Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) server software on a co-resident server for Cisco Customer Response Applications (CRA) 3.0.
ASR allows callers to speak words or phrases in order to choose menu options. When, for example, a caller dials into an Automated Attendant, receives a welcome message, and is asked for the name of the person called, the caller can say a name and then be connected to that person.
Text-to-Speech or TTS converts plain text (UNICODE) into speech. Common TTS users are prompting a caller to respond and reading back an e-mail message. When, for example, a caller dials in to access a voice portal, the caller can hear the latest weather report, stock quotes, or the text of e-mail messages.
You can use the following two basic server configurations with the Nuance Speech Server:
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Note The ASR/TTS installer must reside on the Cisco CRA server before you install any other Speech servers in non-co-resident deployments. |
- Co-resident configuration—Install the OS software, the Cisco CallManager software, the Cisco CRA 3.0 Installer software, the Cisco CRA 3.0 Language Pack, and the Nuance Speech Server software on the same Cisco MCS or a Cisco-approved, customer-provided server.
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Note Before you install Nuance ASR and TTS, you must configure the operating system on the server and then install the Cisco CallManager and Cisco CRA on the Cisco CRA server. |
To install the Nuance Speech Server software, perform the following procedure:
Step 1 Insert the Nuance ASR System Installation CD-ROM.
The Welcome to the Nuance Installation Wizard window appears.
Step 2 Click Next.
The Nuance Product License Location window appears.
Step 3 In the Product License Path field, enter the path to the folder that contains the license files, or click Browse to locate the folder.
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Note Before you can install your Speech Server software, you need to obtain the license file(s) by registering your PAK on the Cisco Connection Online Customer Registration web page. For instructions, see the "Using the Product Activation Key to Register" section in Chapter 3. |
Step 4 Enter the keys for the products you want to install, and then click Next.
The Cisco Installation Wizard dialog box appears. This dialog box displays a list of products you can install, as shown in Figure 5-1.
Figure 5-1 Nuance Installation Wizard Dialog Box
Step 5 Click Yes to confirm your selections.
The Speech Server Configuration pane of the Nuance Installation Wizard appears, as shown in Figure 5-2.
Figure 5-2 Nuance Installation Wizard Window—Speech Server Configuration Pane
Step 6 To choose the Cisco CRA Server that the Speech Server will be configured to use, take one of the following actions:
Follow the instructions in the "Alternative Speech Server Configuration" section of "Alternate Server Configurations."
Step 7 Click Next.
The ASR Language Selection pane appears, as shown in Figure 5-3.
Figure 5-3 Nuance Installation Wizard Window—ASR Language Selection Pane
Step 8 To specify which languages to install, select a language group in the Language Group list box, and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.
For example, if the Language Group is English, you can check United States [en_US] to install US English.
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Note Your language selection must correspond to the languages you selected earlier during the CRA installation. For more information, see the "Installing Cisco CRA 3.0" section. |
Step 9 Click Next.
The TTS Language Selection pane appears, as shown in Figure 5-4.
Figure 5-4 Nuance Installation Wizard Window—TTS Language Selection Pane
Step 10 To specify which languages to install, select a language groups in the Language Group list box, and then choose one or more of the corresponding languages in the language field to the right of the Language Group text field.
For example, if the Language Group is English, you can check United States [en_US] to install US English.
Step 11 Click Next.
The Ready to Install Nuance pane appears, as shown in Figure 5-5.
Figure 5-5 Nuance Installation Wizard Window—Ready to Install Nuance Pane
Step 12 Click Next to begin the installation.
When the installation is complete, a Structured Query Language (SQL) Password dialog box appears.
Step 13 Enter a new SQL Administrator Password, or leave the field blank, and then click OK.
Step 14 When prompted to reboot, click Yes.