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Cisco Unified Contact Center Express 9.0(1)
- Cisco CAD Error Code Dictionary Release 9.0 (PDF - 640 KB)
- Expected Behaviour During a Failover for Cisco Unified CCX, Release 9.0(1) (PDF - 74 KB)
Cisco Unified Contact Center Express 8.5(1)
- CAD License and Copyright Information Cisco Unified Contact Center Express Release 8.5 (PDF - 650 KB)
- Cisco CAD Error Code Dictionary/CAD 8.5 for Cisco Unified Contact Center Express Release 8.5 (PDF - 1 MB)
Cisco Unified Contact Center Express 8.0(1)
- CAD License and Copyright Information Cisco Unified Contact Center Express Release 8.0 (PDF - 490 KB)
- Cisco Agent Desktop - Browser Edition - Quick Start Guide for CAD 8.0 for Unified CM (PDF - 130 KB)
- Cisco Agent Desktop - Browser Edition - Quick Start Guide for CAD 8.0 for Unified CME (PDF - 100 KB)
- Cisco Agent Desktop - Browser Edition - User Guide for CAD 8.0 for Unified CM (PDF - 460 KB)
- Cisco Agent Desktop Quick Start Guide for CAD 8.0 for Unified CM (PDF - 150 KB)
- Cisco Agent Desktop Quick Start Guide for CAD 8.0 for Unified CME (PDF - 140 KB)
- Cisco CAD Error Code Dictionary for CAD 8.0 (PDF - 2 MB)
- Cisco IP Phone Agent Quick Start Guide for CAD 8.0 (PDF - 97 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 8.0 for Unified CM (PDF - 130 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 8.0 for Unified CM (PDF - 130 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 8.0 for Unified CME (PDF - 120 KB)
- Expected Behaviour During a Failover for Cisco Unified CCX and Cisco Unified IPIVR, Release 8.0(1) (PDF - 350 KB)
Cisco Unified Contact Center Express 7.0(1)
- Cisco Agent Desktop - Browser Edition - Quick Start Guide for CAD 6.6 for Unified CM (PDF - 130 KB)
- Cisco Agent Desktop - Browser Edition - Quick Start Guide for CAD 6.6 for Unified CME (PDF - 100 KB)
- Cisco Agent Desktop Quick Start Guide for CAD 6.6 for Unified CM (PDF - 150 KB)
- Cisco Agent Desktop Quick Start Guide for CAD 6.6 for Unified CME (PDF - 140 KB)
- Cisco CAD Error Code Dictionary for CAD 6.6 (PDF - 1 MB)
- Cisco IP Phone Agent Quick Start Guide for CAD 6.6 (PDF - 93 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 6.6 for Unified CM (PDF - 120 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 6.6 for Unified CME (PDF - 110 KB)
- Cisco Unified CCX Best Practices Guide (PDF - 230 KB)
Cisco Customer Response Solutions 6.0
- Cisco Agent Desktop Quick Reference Guide for CAD 6.5 (PDF - 510 KB)
- Cisco Agent Desktop Release 6.2 Quick Reference Card (for CRS 4.5), French (PDF - 690 KB)
- Cisco CAD Error Code Dictionary for CAD 6.5 (PDF - 680 KB)
- Cisco IP Phone Agent Quick Reference for CAD 6.5 (PDF - 470 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 6.5 (PDF - 450 KB)
- Cisco Supervisor Desktop Quick Start Guide for CAD 6.5 (PDF - 450 KB)
- Cisco Supervisor Desktop User Guide for CAD 6.5
Cisco Customer Response Solutions 5.0
- Cisco Agent Desktop Quick Reference CAD 6.4 for Unified CM (PDF - 350 KB)
- Cisco Agent Desktop Quick Reference CAD 6.4 for Unified CME (PDF - 350 KB)
- Cisco IP Phone Agent Quick Reference, 6.3 for Unified CM and Unified CME (PDF - 340 KB)
- Cisco Supervisor Desktop Quick Reference, 6.4 for Unified CM (PDF - 340 KB)
- Cisco Supervisor Desktop Quick Reference, 6.4 for Unified CME (PDF - 340 KB)
- Cisco Supervisor Desktop User's Guide 6.4 for Unified CME
Cisco Customer Response Solutions 4.5
- Cisco Agent Desktop Quick Reference CAD 6.2(1) (PDF - 360 KB)
- Cisco Agent Desktop Release 6.2(1) Chinese Quick Reference Card (PDF - 720 KB)
- Cisco Agent Desktop Release 6.2(1) German Quick Reference Card (PDF - 690 KB)
- Cisco Agent Desktop Release 6.2(1) Italian Quick Reference Card (PDF - 690 KB)
- Cisco Agent Desktop Release 6.2(1) Japanese Quick Reference Card (PDF - 64 KB)
- Cisco Agent Desktop Release 6.2(1) Spanish Quick Reference Card (PDF - 690 KB)
- Cisco IP Phone Agent Quick Reference, Release 6.2(1) (PDF - 350 KB)
- Cisco IP Phone Agent Release 6.2(1) Japanese Quick Reference Card (PDF - 63 KB)
- Cisco Supervisor Desktop Quick Reference, Release 6.2(1) (PDF - 340 KB)
- Cisco Supervisor Desktop Release 6.2(1) Japanese Quick Reference Card (PDF - 59 KB)
Cisco Customer Response Solutions 4.1
- Cisco Agent Desktop Quick Reference CAD 6.3 (PDF - 100 KB)
- Cisco IP Phone Agent Quick Reference, Release 6.3 (PDF - 86 KB)
- Cisco Supervisor Desktop Quick Reference, Release 6.3 (PDF - 84 KB)
Cisco Customer Response Solutions 4.0
- Cisco Agent Desktop Quick Reference, Release 6.1 (PDF - 360 KB)
- Cisco Agent Desktop Release 6.1 Chinese Quick Reference Card (PDF - 580 KB)
- Cisco Agent Desktop Release 6.1 French Quick Reference Card (PDF - 690 KB)
- Cisco Agent Desktop Release 6.1 German Quick Reference Card (PDF - 690 KB)
- Cisco Agent Desktop Release 6.1 Italian Quick Reference Card (PDF - 680 KB)
- Cisco Agent Desktop Release 6.1 Spanish Quick Reference Card (PDF - 690 KB)
- Cisco Agent Desktop Release 6.1Japanese Quick Reference Card (PDF - 64 KB)
- Cisco Customer Response Solutions Database Schema Release 4.0(1)
- Cisco IP Phone Agent Quick Reference, Release 6.1 (PDF - 350 KB)
- Cisco IP Phone Agent, Release 6.1Japanese Quick Reference Card (PDF - 63 KB)
- Cisco Supervisor Desktop Quick Reference, Release 6.1 (PDF - 340 KB)
- Cisco Supervisor Desktop Release 6.1Japanese Quick Reference Card (PDF - 58 KB)
Cisco Customer Response Applications 3.5
- Cisco Agent Desktop Installation Quick Reference Guide, Standard and Enhanced Versions, Release 4.5(5) (PDF - 76 KB)
- Cisco Agent Desktop Quick Reference Guide, Enhanced Version Release 4.5.(5) (PDF - 100 KB)
- Cisco Agent Desktop Quick Reference Guide, Standard Version, Release 4.5(5) (PDF - 98 KB)
- Cisco IP Phone Agent Quick Reference Guide, Release 4.5(5) (PDF - 590 KB)
- Cisco Supervisor Desktop Quick Reference Guide, Enhanced Version (ICD 4.5(5) - PDF) (PDF - 610 KB)
- Cisco Supervisor Desktop Quick Reference Guide, Standard Version (ICD 4.5(5) - PDF) (PDF - 600 KB)
Cisco Customer Response Applications 3.1
- Cisco Agent Desktop Installation Quick Reference Guide - Standard & Enhanced (PDF - 73 KB)
- Cisco Agent Desktop Quick Reference Guide - Enhanced (PDF - 96 KB)
- Cisco Agent Desktop Quick Reference Guide - Standard (PDF - 94 KB)
- Cisco Customer Response Applications Editor Step Reference Guide (3.1)
- Cisco Customer Response Applications 3.1 - Resource Card (PDF - 80 KB)
- Cisco IP Phone Agent (PDF - 700 KB)
- Cisco IP Phone Agent Quick Reference (PDF - 4 MB)
- Cisco IP Phone Agent Quick Reference Guide (PDF - 590 KB)
- Cisco IP Phone Agent User Guide (PDF - 550 KB)
- Cisco Supervisor Desktop - Enhanced (PDF - 4 MB)
- Cisco Supervisor Desktop - Standard (PDF - 4 MB)
- Cisco Supervisor Desktop Quick Reference Guide - Enhanced (PDF - 610 KB)
- Cisco Supervisor Desktop Quick Reference Guide - Standard (PDF - 610 KB)
- Guía de referencia rápida de Cisco IP Phone Agent (PDF - 4 MB)
- MS SQL Server 2000 for Historical Reports Database Server - Resource Card
- Service Information - Cisco Desktop Product Suite 4.5 (ICD) (PDF - 2 MB)
Cisco Customer Response Applications 3.0
- Aide-mémoire de Cisco Agent Desktop - Version standard (PDF - 4 MB)
- Aide-mémoire de Cisco Agent Desktop - Version étendue (PDF - 4 MB)
- Aide-mémoire de Cisco IP Phone Agent (PDF - 4 MB)
- Cisco Agent Desktop -Guida di riferimento rapida - Versione avanzata (PDF - 4 MB)
- Cisco Agent Desktop -Guida di riferimento rapida - Versione standard (PDF - 4 MB)
- Cisco Agent Desktop Guía de referencia rápida (PDF - 4 MB)
- Cisco Agent Desktop Guía de referencia rápida - Versión estándar (PDF - 4 MB)
- Cisco Agent Desktop Installation Quick Reference Guide (Chinese) (PDF - 4 MB)
- Cisco Agent Desktop Installation Quick Reference Guide (4.3) (PDF - 79 KB)
- Cisco Agent Desktop Kurzübersicht - Standard Version (PDF - 4 MB)
- Cisco Agent Desktop Quick Reference Guide (Enhanced Version) (4.3) (PDF - 96 KB)
- Cisco Agent Desktop Quick Reference Guide (Standard Version) (4.3) (PDF - 94 KB)
- Cisco Agent Desktop Quick Reference Guide - Enhanced Version (Japanese) (PDF - 160 KB)
- Cisco Agent Desktop Quick Reference Guide - Standard Version (Chinese) (PDF - 4 MB)
- Cisco Agent Desktop Quick Reference Guide - Standard Version (Japanese) (PDF - 150 KB)
- Cisco Customer Response Applications Agent Desktop Plug-in Tasks (Japanese) (PDF - 110 KB)
- Cisco Customer Response Applications Supervisor Desktop Plug-in Tasks (Japanese) (PDF - 170 KB)
- Cisco IP Phone Agent -Guida di riferimento rapida (PDF - 4 MB)
- Cisco IP Phone Agent Guía de referencia rápida - Versión mejorada (PDF - 4 MB)
- Cisco IP Phone Agent Quick Reference Guide (Chinese) (PDF - 4 MB)
- Cisco IP Phone Agent Quick Reference Guide (4.3) (PDF - 88 KB)
- Cisco IP Telefon-Agent Kurzübersicht (PDF - 4 MB)
- Cisco Supervisor Desktop - Guida di riferimento rapida - Versione avanzata (PDF - 4 MB)
- Cisco Supervisor Desktop -Guida di riferimento rapida - Versione standard (PDF - 4 MB)
- Cisco Supervisor Desktop Aide-mémoire - Version standard (PDF - 4 MB)
- Cisco Supervisor Desktop Aide-mémoire - Version étendue (PDF - 4 MB)
- Cisco Supervisor Desktop Guía de referencia rápida - Versión estándar (PDF - 4 MB)
- Cisco Supervisor Desktop Guía de referencia rápida - Versión mejorada (PDF - 4 MB)
- Cisco Supervisor Desktop Kurzübersicht - Erweiterte Version (PDF - 4 MB)
- Cisco Supervisor Desktop Kurzübersicht - Standard Version (PDF - 4 MB)
- Cisco Supervisor Desktop Quick Reference Guide (Enhanced Version) (4.3) (PDF - 100 KB)
- Cisco Supervisor Desktop Quick Reference Guide (Standard Version) (4.3) (PDF - 96 KB)
- Cisco Supervisor Desktop Quick Reference Guide - Enhanced Version (Chinese) (PDF - 4 MB)
- Cisco Supervisor Desktop Quick Reference Guide - Enhanced Version (Japanese) (PDF - 170 KB)
- Cisco Supervisor Desktop Quick Reference Guide - Standard (Japanese) (PDF - 130 KB)
- Cisco Supervisor Desktop Quick Reference Guide - Standard Version (Chinese) (PDF - 4 MB)
- Editor Step Reference
- Instalación de Cisco Agent Desktop Guía de referencia rápida (PDF - 4 MB)
- Installation de Cisco Agent Desktop Aide-mémoire (PDF - 4 MB)
- Installation von Cisco Agent Desktop Kurzübersicht (PDF - 4 MB)
- Installazione di Cisco Agent Desktop -Guida di riferimento rapida (PDF - 4 MB)
- IP Phone Agent Quick Reference Guide (Japanese) (PDF - 110 KB)
- Operazioni per plug-in Agent Desktop di Cisco Customer Response Applications
- Operazioni per plug-in Supervisor Desktop di Cisco Customer Response Applications
- Plugin-Tasks von Cisco Customer Response Applications Agent Desktop
- Plugin-Tasks von Cisco Customer Response Applications Supervisor Desktop
- Tareas del complemento Cisco Customer Response Applications Agent Desktop
- Tareas del complemento Cisco Customer Response Applications Supervisor Desktop

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