Cisco Computer Telephony Integration Option End-User Guides

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CTI OS 7.5
- CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) (PDF - 2 MB)
- CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1) (PDF - 1 MB)
CTI OS 7.2(x)
- CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.2(1) (PDF - 1 MB)
- CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.2(1) (PDF - 1 MB)
CTI OS 7.1(x)
- CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1) (PDF - 1 MB)
- CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1) (PDF - 1 MB)
CTI OS 7.0
- CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted Editions , Release 7.0(0) (PDF - 620 KB)
- CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) (PDF - 570 KB)
CTI OS 6.0
- Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide (PDF - 1 MB)
- Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide (PDF - 1 MB)
CTI OS 5.1
- Cisco ICM Software Release 5.1 CTI OS Agent Desktop User Guide (PDF - 830 KB)
- Cisco ICM Software Release 5.1 IPCC Supervisor Desktop User Guide (PDF - 950 KB)
CTI OS 5.0
- Cisco ICM Software Release 5.0 IPCC Supervisor Desktop User Guide (PDF - 910 KB)
CTI OS 4.7
- Cisco ICM Software Release 4.7 IPCC Supervisor Desktop User Guide (PDF - 830 KB)
CTI OS 4.6
- Cisco ICM Software Release 4.6 IPCC CTI OS Agent Desktop User Guide (PDF - 860 KB)
- Cisco ICM Software Release 4.6 IPCC Supervisor Desktop User Guide (PDF - 860 KB)
- Cisco ICM Software Release 4.6 Supervisor Guide (PDF - 3 MB)
- Cisco ICM Software Release 4.6.1 IPCC CTI OS Agent Desktop User Guide (PDF - 880 KB)
- Cisco ICM Software Release 4.6.1 Supervisor Guide (PDF - 2 MB)

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Cisco Computer Telephony Integration Option

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