When the Cisco Intelligent Contact Management (ICM) setup is run from either the media or the \icm\bin\ directory, the SYSTEM\CurrentControlSet\Control\CrashControl\CrashDumpEnabled registry value is set to 0. This document discusses how to troubleshoot this issue.
Cisco recommends that you have knowledge of these topics:
Knowledge of the installation and upgrade of Cisco ICM. Refer to Install or Upgrade Guides for more information.
Knowledge of how to use regedit to edit registry values
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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The Cisco ICM/Cisco Unified Contact Center (IPCC) setup procedure sets the registry value of SYSTEM\CurrentControlSet\Control\CrashControl\CrashDumpEnabled to 0.
Use this solution in order to solve the problem.
The CrashDumpEnabled registry value is always automatically set to FALSE (value 0) by the Cisco ICM setup process when the ICM node is placed in production mode. This is done in order to avoid the creation of a very large memory.dmp file that fills the hard drive.
If you feel that you have plenty of hard drive space and can afford to lose 2 GB of it, or whatever amount of GBs of memory you have on that server, you can re-enable CrashDumpEnabled manually. In order to do so, set the value to 1. However, whenever ICM setup is run on that node and it is placed in production mode again, the value is set back to 0 again.
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