Table of Contents

INDEX

A

advanced queries, in User Tracking, creating and saving   3-5

ANI Server, and Topology Services   2-15

applications

setting up   1-2

starting   1-2

assigning ports to VLANS, in Topology Services   2-9

ATM

domains

concepts, in Topology Services   2-33

configuration, displaying in Topology Services   2-5

interface configuration, setting in Topology Services   2-14

LANE configuration guidelines   2-29

VLANs, supported in Topology Services   2-22

audience for this document   xi

B

broadcast server, description   2-25

C

Call Detail Records (CDRs)

and VoIP tracing in Path Analysis   4-13

logging   4-10

called number filter, in Path Analysis   4-13

called time filter, in Path Analysis   4-13

calling number filter, in Path Analysis   4-14

call in progress, type of VoIP telephone call   4-12

CAM (Client Application Manager), explanation and use   1-2

Campus Manager

applications

description of   1-2

setting up   1-2

starting   1-2

overview   1-1

part of CiscoWorks2000   1-1

troubleshooting   A-1

Path Analysis   A-11

Topology Services   A-1

User Tracking   A-5

cautions, significance of   xiii

CCO (Cisco Connection Online)

accessing   xiv

FAQ on, accessing   xiv

on the world-wide web   xiv

services   xiii

CDRs (Call Detail Records)

and VoIP tracing in Path Analysis   4-13

logging   4-10

Cisco CallManager

in Path Analysis   4-10

in Topology Services   2-34

in User Tracking   3-8

servers, and VoIP tracing in Path Analysis   4-10

Cisco Connection Online (see CCO)   xiii

CiscoView, launching from

Path Analysis   4-5

User Tracking   3-7

CiscoWorks2000

relationship to Campus Manager   1-1

security   1-4

Server components used by Campus Manager   1-3

Client Application Manager (CAM), explanation and use   1-2

completed call, type of VoIP telephone call   4-12

configuring

ATM LANE   2-29

LANE services, in Topology Services   2-10

LE Config Server, in Topology Services   2-10

trunk ports, in Topology Services   2-10

contacting Cisco

maintenance customers and partners only (CCO)   xiii

network administrators only (TAC)   xiv

conventions, typographic, in this document   xii

creating

advanced queries in User Tracking   3-5

SPVCs or SPVPs, in Topology Services   2-11

VLANS, in Topology Services   2-8

customizing the User Tracking table format   3-5

D

deleting old entries from the User Tracking table   3-6

device name information in User Tracking, importing   3-6

discovering

all users and hosts, in User Tracking   3-3

hosts on a specific switch device, in User Tracking   3-4

IP phones in your network, in User Tracking   3-8

network, in Path Analysis   4-4

network Layer 2 configuration (see Layer 2 discovery of your network)   5-1

subnets, in User Tracking   3-3

displaying

ATM domain configuration, in Topology Services   2-5

detail on a device in CiscoView, from User Tracking   3-7

IP phones in your network, in User Tracking   3-8

LAN edge view, in Topology Services   2-5

Layer 2 view, in Topology Services   2-5

network view, in Topology Services   2-8

summary information in Topology Services   2-8

trace reports for VPI/VCI

graphical form   2-13

unconnected device view, in Topology Services   2-5

users and hosts, in User Tracking

all   3-4

selected   3-4

VTP

domain configuration, in Topology Services   2-5

views, in Topology Services   2-5

documentation

in CD-ROM package   xi

on the world-wide web   xi

related   xiii

typographical conventions in   xii

duplicate

IP addresses, reporting in User Tracking   3-7

MAC addresses, reporting in User Tracking   3-7

MAC addresses and VLAN names, reporting in User Tracking   3-8

E

Ethernet VLANs, supported in Topology Services   2-22

exporting User Tracking data to a file   3-6

F

finding specific entries in the User Tracking table   3-6

H

help

(see also troubleshooting)

for Path Analysis   A-11

for Topology Services   A-1

for User Tracking   A-5

maintenance customers and partners (CCO)   xiii

network administrators only (TAC)   xiv

online, using   xii

highlighting a device on the Layer 2 map, from User Tracking   3-7

hosts, discovering in User Tracking   3-3

I

IEEE 802.1Q, supported in Topology Services   2-17

importing information in User Tracking   3-6

Inter-Switch Link (ISL) Protocol, supported in Topology Services   2-17

IP telephones

discovering, in User Tracking   3-8

displaying, in User Tracking   3-8

performing a trace to or from, in Path Analysis   4-7

ISL (Inter-Switch Link) Protocol, supported in Topology Services   2-17

L

LAN edge view, displaying in Topology Services   2-5

LAN Emulation (LANE)

component descriptions   2-24

broadcast server   2-25

client   2-26

LANE Configuration Server (LECS)   2-25

LEE Server (LES)   2-25

configuration, definition   2-24

how it works   2-26

services, configuring in Topology Services   2-10

supported in Topology Services   2-18

LANE services, configuring and monitoring (scenario)

displaying LANE components in your network   7-11

prerequisites   7-2

preparing ATM devices   7-3

understanding required LANE components   7-2

procedures

creating a LE/Broadcast server   7-7

creating LAN Emulation Clients (LECs)   7-10

rediscovering the network   7-10

verifying correct configuration of LANE components   7-11

Layer 2

map, highlighting a device on, from User Tracking   3-7

paths, in Path Analysis   4-15

tracing, and VLAN/ELAN subnet mapping table   4-18

view, displaying, in Topology Services   2-5

Layer 2 discovery of your network (scenario)   5-1

prerequisites   5-1

procedures   5-2

print Layer 2 view   5-4

print list of end stations   5-6

print list of Layer 2 devices   5-2

setting up ANI discovery   5-2

verification   5-7

Layer 3

paths, in Path Analysis   4-14

tracing, and VLAN/ELAN subnet mapping table   4-19

LE Config Server, configuring in Topology Services   2-10

LECS (LANE Configuration Server), description   2-25

LES (LANE Server), description   2-25

loss of connectivity (scenario)   8-1

prerequisites   8-2

procedures   8-2

locate user and printer on network   8-3

verification   8-7

M

mapping a subnet to VLAN/ELAN, in Path Analysis   4-16

multiple MAC addresses, ports with, reporting in User Tracking   3-8

N

network

topology windows

components (table)   2-6

using   2-5

view, displaying in Topology Services   2-8

notes information in User Tracking, importing   3-6

O

online help, using   xii

opening a network view, in Topology Services   2-8

P

Path Analysis   4-1

concepts   4-7

Layer 2 paths   4-15

Layer 3 paths   4-14

mapping a subnet to VLAN/ELAN (see VLAN/ELAN subnet mapping table)   4-16

shortcuts   4-16

filters in the Voice Trace Query window

called number   4-13

called time   4-13

calling number   4-14

main window elements (table)   4-3

navigating in   4-2

requirements   4-8

starting   4-2

tasks (table)   4-4

discovering the network   4-4

launching CiscoView   4-5

modifying the subnet mapping table   4-4

performing a trace (see performing a trace in Path Analysis)   4-7

traces (see traces, in Path Analysis)   4-4

viewing the path   4-5

troubleshooting   A-11

types of VoIP telephone calls

call in process   4-12

completed call   4-12

potential call   4-13

VoIP

calls in process   4-12

completed calls   4-12

potential calls   4-13

tracing, and Cisco CallManager   4-10

performing a trace in Path Analysis

to or from

a gateway and a Cisco CallManager server   4-7

an IP telephone and a Cisco CallManager   4-7

two endpoints for a call in progress   4-7

two endpoints for a potential call   4-7

VoIP trace on a completed call   4-6

and CDR logging   4-10

Ping Sweeps option, in User Tracking   3-3

potential call, type of VoIP telephone call   4-13

protocols supported in Topology Services   2-16

IEEE 802.1Q   2-17

Inter-Switch Link (ISL) Protocol   2-17

LAN Emulation (LANE)   2-18

Source-Route Bridging (SRB)   2-18

Source-Route Transparent Bridging (SRT)   2-18

Spanning-Tree   2-16

VLAN Trunk   2-16

R

reports in User Tracking

duplicate IP addresses   3-7

duplicate MAC addresses   3-7

duplicate MAC addresses and VLAN names   3-8

ports with multiple MAC addresses   3-8

S

saving changes to the User Tracking table   3-6

scenarios

Layer 2 discovery of your network   5-1

security

in CiscoWorks2000   1-4

workgroup and network, and VLANs   2-20

setting up applications   1-2

shortcuts, in Path Analysis   4-16

Source-Route Bridging (SRB) protocol, supported in Topology Services   2-18

Source-Route Transparent Bridging (SRT) protocol, supported in Topology Services   2-18

Spanning-Tree protocol, supported in Topology Services   2-16

SPVCs or SPVPs, creating in Topology Services   2-11

SRB (Source-Route Bridging) protocol, supported in Topology Services   2-18

SRT (Source-Route Transparent Bridging) protocol, supported in Topology Services   2-18

starting applications   1-2

subnet

discovering, in User Tracking   3-3

mapping table, modifying in Path Analysis   4-4

mapping to VLAN/ELAN, in Path Analysis   4-16

support

(see also troubleshooting)

for Path Analysis   A-11

for Topology Services   A-1

for User Tracking   A-5

maintenance customers and partners (CCO)   xiii

network administrators only (TAC)   xiv

online help, using   xii

switch device, discovering hosts on a specific, in User Tracking   3-4

T

table format, in User Tracking, customizing   3-5

TAC (Technical Assistance Center), contacting (network administrators only)   xiv

Technical Assistance Center (see TAC)   xiv

Token Ring

protocols supported in Topology Services

Source-Route Bridging (SRB)   2-18

Source-Route Transparent Bridging (SRT)   2-18

VLANs, supported in Topology Services   2-23

Topology Services   2-1

concepts   2-15

ANI Server   2-15

ATM domains   2-33

CiscoCallManager   2-34

LAN Emulation (LANE) configuration   2-24

supported protocols   2-16

VTP domains   2-31

highlighting a device on the Layer 2 map, with User Tracking   3-7

main window

components (table)   2-3

using   2-2

navigating in   2-2

network topology windows, using   2-5

protocols supported   2-16

IEEE 802.1Q   2-17

Inter-Switch Link (ISL)   2-17

LAN Emulation (LANE)   2-18

Source-Route Bridging (SRB)   2-18

Source-Route Transparent Bridging (SRT)   2-18

Spanning-Tree   2-16

VLAN Trunk   2-16

starting   2-2

tasks (table)   2-8

troubleshooting   A-1

VLANs supported   2-22

ATM VLANs   2-22

Ethernet VLANs   2-22

Token Ring VLANs   2-23

trace reports for VPI/VCI, displaying in graphical form   2-13

traces, in Path Analysis

performing   4-4

reversing   4-5

saving   4-5

viewing

in command line output format   4-5

in graphical map format   4-5

in table format   4-5

troubleshooting Campus Manager   A-1

Path Analysis   A-11

Topology Services   A-1

User Tracking   A-5

trunk ports, configuring in Topology Services   2-10

U

unconnected device view, displaying in Topology Services   2-5

users and hosts

discovering in User Tracking   3-3

displaying in User Tracking

all   3-4

selected   3-4

finding specific, with User Tracking   3-6

User Tracking   3-1

concepts   3-8

navigating in   3-2

starting   3-2

tasks (table)   3-3

creating and saving advanced queries   3-5

customizing the display table format   3-5

deleting old entries from the table   3-6

device detail, displaying in CiscoView   3-7

discovering IP phones in your network   3-8

displaying IP phones in your network   3-8

duplicate IP addresses, finding   3-7

duplicate MAC addresses, finding   3-7

duplicate MAC addresses and VLAN names, finding   3-8

enabling ping sweeps   3-3

exporting data to a file   3-6

highlighting a device on the Layer 2 map in Topology Services   3-7

hosts on a specific switch device, discovering   3-4

importing device name and notes data   3-6

ports with multiple MAC addresses, finding   3-8

saving changes   3-6

subnets, discovering   3-3

users and hosts, discovering   3-3

users and hosts, displaying all   3-4

users and hosts, displaying selected   3-4

users and hosts, finding specific   3-6

troubleshooting   A-5

V

viewing

paths, in Path Analysis   4-5

summary information in Topology Services   2-8

traces, in Path Analysis

in command line output format   4-5

in graphical map format   4-5

in table format   4-5

VLAN/ELAN

mapping a subnet to, in Path Analysis   4-16

subnet mapping table

and Layer 2 tracing, in Path Analysis   4-18

and Layer 3 tracing, in Path Analysis   4-19

VLANs

advantages of   2-19

controlled broadcast activity   2-20

simplifying moves, adds, changes   2-20

workgroup and network security   2-20

assigning ports to, in Topology Services   2-9

components   2-21

creating in Topology Services   2-8

definition   2-19

implementing in your network   6-3

verifying correct configuration of   6-9

security workgroup and network, and   2-20

supported in Topology Services   2-22

ATM VLANs   2-22

Ethernet VLANs   2-22

Token Ring VLANs   2-23

traditional and virtual, comparison between   2-19

VLAN Trunk Protocol (VTP)

domains

components   2-32

configuration, displaying in Topology Services   2-5

supported in Topology Services   2-16

views, displaying in Topology Services   2-5

VoIP (Voice over IP)

tracing in Path Analysis   4-10

types of calls

call in process   4-12

completed call   4-12

potential call   4-13

VTP (see VLAN Trunk Protocol)   2-16

W

world-wide web

CCO on   xiv

Cisco documentation on   xi