Table of Contents

Device Display Problems

In this scenario, a user calls your network help desk reporting a slow response time in displaying the user's Catalyst switch. It's taking more than 3 minutes for the device to display properly.

Other problems can occur when you display a device:

What You Need

Verify these prerequisites before starting the procedure for this scenario:

How to Do It—Procedure

Identify the source of the problem using the procedures in the following sections:

1. Verify that the Latest Device Package Is Downloaded.

2. Update Your Catalyst Switch Device Package.

3. Verify that the SNMP Timeout/Retry Values Are Correct.

Verify that the Latest Device Package Is Downloaded

To verify that you are using the latest device package, such as Catalyst 5000, Catalyst 5500, and Catalyst 8510:

Step 2   Log in to Cisco.com to verify that you have the latest packages installed. The device packages on Cisco.com will always have the latest versions of device packages listed.

---

Note    You must be running the latest version of CiscoView to solve this problem. To find out which version of CiscoView is required to support the devices or to upgrade your version of CiscoView, refer to the following URL: http://www.cisco.com/public/sw-center/netmgmt/ ciscoview/cvcww-download.shtml.

---

Update Your Catalyst Switch Device Package

If your device package versions are earlier than the versions specified in the Packages Installed screen, download the appropriate version of the Catalyst device packages for the current version of CiscoView you are running.

Note   You must be a registered Cisco.com user and have a valid user ID and password for Cisco.com to download the appropriate device packages. Contact your system administrator for more information.

Perform these tasks to update to the latest Catalyst device packages:

1. Remove the old device packages.

2. Install the latest device packages.

Verify that the SNMP Timeout/Retry Values Are Correct

To verify that the SNMP Timeout/Retry values are set correctly:

Step 2   Click the SNMP tab.

Step 3   Verify that the parameters are set correctly. If they are not set correctly, enter the correct settings.

Step 4   Click Apply to apply changes.

Where You Should End Up—Verification

Verify that the new packages are installed and the SNMP settings are correct:

Step 2   From the CiscoView context menu, click Refresh to update the object selector device list. See the "Using the Context Menu" section for more information on accessing the context menu.