Table of Contents

Preface

This guide provides instructions for installing and configuring CiscoWorks Common Services software on Windows 2000 Server and Windows 2000 Professional. CiscoWorks Common Services is an enhancement to the CiscoWorks2000 Server. CiscoWorks Common Services provides a set of services and technologies for a specific set of client applications, allowing those applications to be run from a CiscoWorks management center along with the standard CiscoWorks applications. The integration of CiscoWorks Common Services with CiscoWorks2000 Server provides a unified desktop environment for managing your network and Cisco network devices.

You can install CiscoWorks Common Services as a component of a CiscoWorks installation or as a standalone server product. When installed as part of CiscoWorks, CiscoWorks Common Services integrates with the CiscoWorks2000 Server desktop environment. When installed as a standalone server, CiscoWorks Common Services installs the necessary desktop components of the CiscoWorks2000 Server. You do not need a previous installation of CiscoWorks to take advantage of the CiscoWorks Common Services client applications. However, you do need a previous installation of CiscoWorks to use the CiscoWorks suite of applications.

Audience

This installation guide is for network administrators who need to install and configure CiscoWorks Common Services on Windows 2000.

You should be familiar with the Windows 2000 interface and Windows 2000 services. If installing CiscoWorks Common Services on a server running other server applications, such as CiscoWorks, you should also be familiar with the services and ports used by those applications.

Conventions

This document uses the following conventions:

Tip Identifies information to help you get the most benefit from your product.

Note   Means reader take note. Notes identify important information that you should reflect upon before continuing, contain helpful suggestions, or provide references to materials not contained in the document.

Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage, loss of data, or a potential breach in your network security.

Warning Identifies information that you must heed to prevent damaging yourself, the state of software, or equipment. Warnings identify definite security breaches that will result if the information presented is not followed carefully.

Documentation Roadmap

The following documentation is available for CiscoWorks Common Services:

Note   Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the CiscoWorks Common Services documentation on Cisco.com for any updates.

Paper Documentation

• Installing CiscoWorks Common Services 1.0 on Windows 2000—Provides information for installing and configuring CiscoWorks Common Services to run on Windows 2000 Professional or Windows 2000 Server, either as a standalone server or integrated with CiscoWorks.
  
  
• Using CiscoWorks Common Services 1.0—Provides information about using the services and utilities provided by CiscoWorks Common Services. This document does not contain information about using CiscoWorks functions.
  
  

Additionally, to learn more about the desktop environment and CiscoWorks2000 Server functionality, refer to the following publications:

• Installing and Setting Up CD One on Windows 2000—Provides instructions on installing and configuring CiscoWorks Server to run on Windows 2000 Professional and Windows 2000 Server.
  
  
• Getting Started with the CiscoWorks Server—Provides an introduction to the CiscoWorks2000 Server desktop environment and instructions for using the CiscoWorks Server administrative functions.
  
  

Online Documentation

• Context-sensitive online help
  
  

You can access the help in two ways:

• Select an option from the navigation tree, and then click Help.
  
  
• Click Help in the dialog box.
  
  

• The following documents are provided in PDF on your product CD:
  
  
• • Release Notes for CiscoWorks Common Services 1.0 on Windows 2000
    
    
  • Registration and Licensing Notes for CiscoWorks Common Services 1.0
    
    
  • Installing CiscoWorks Common Services 1.0 on Windows 2000
    
    
  • Using CiscoWorks Common Services 1.0
    
    

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Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
  
  

http://www.cisco.com/public/ordsum.html

• Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
  
  

http://www.cisco.com/go/subscription

• Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387)
  
  

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

• Streamline business processes and improve productivity
  
  
• Resolve technical issues with online support
  
  
• Download and test software packages
  
  
• Order Cisco learning materials and merchandise
  
  
• Register for online skill assessment, training, and certification programs
  
  

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
  
  
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
  
  
• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
  
  
• Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
  
  

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.