Table of Contents

Installing and Uninstalling CiscoWorks Common Services

Preparing to Install CiscoWorks Common Services

Before installing CiscoWorks Common Services, you must prepare the target server. Verify the following:

• The server meets the minimum requirements.
  
  
• The target partition is an NTFS file system.
  
  

Refer to the convert command information in the Windows help system for information about converting a FAT32 file system to NTFS.

• You are logged in to Windows using an account with local administrator privileges.
  
  
• You have taken the necessary precautions to secure your Windows 2000 server.
  
  

See Securing Windows 2000, for more information about the security measures you should take.

• The server has the required Microsoft components installed.
  
  

See Verifying Required Microsoft Components, for more information about required components and component versions.

• The server is not running software that uses ports that conflict with the ports used by CiscoWorks Common Services.
  
  

See Resolving Port Conflicts Before Installation, for more information about the ports used by CiscoWorks Common Services.

• CD One, 5th Edition, is installed if you are integrating CiscoWorks Common Services with CiscoWorks.
  
  

CiscoWorks Common Services does not support previous versions of CiscoWorks and does not provide the upgraded components. To integrate CiscoWorks Common Services with CiscoWorks, CiscoWorks must be installed before you can install CiscoWorks Common Services.

• Optimize the virtual memory performance on the server (optional).
  
  

The Microsoft Knowledgebase article at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q197379 lists some techniques for optimizing the virtual memory performance of your system. Optimizing the virtual memory performance increases the overall performance of the system.

Securing Windows 2000

The least secure component of a system defines how secure the system is. Before installing your server software, you should take some basic steps to secure the target server and operating system:

• Install the operating system on its own partition. Installing the operating system on one partition, and your software and data on another, protects your data and applications from viruses and attempted security breaches.
  
  
• Use strong passwords. A strong password has at least 8 characters and contains numbers, letters (both uppercase and lowercase), and symbols. You can edit the Local Security Policy to configure Windows 2000 to require strong passwords.
  
  
• Avoid creating network shares. If you need to create a network share, secure the shared resources with strong passwords. However, network shares are strongly discouraged, and you should disable NETBIOS completely.
  
  
• Disable unnecessary accounts. Remove the default Guest account. Make sure that all remaining accounts are protected with strong passwords. Require a password to log in.
  
  
• Secure the Registry. Disable or limit remote access to the Registry.
  
  
• Apply all hotfixes and security patches. Visit the Microsoft website regularly and apply the most recent security patches. Use the Windows Update feature regularly to ensure that the most recent critical updates are installed on the server.
  
  
• Disable unused and unneeded services. At a minimum, Windows requires the following services to run: DNS Client, Event Log, Plug & Play, Protected Storage, and Security Accounts Manager. Check your software documentation for any additional Windows services required by your software. Do not install IIS.
  
  
• Disable all network protocols except Internet Protocol (TCP/IP). Other protocols can be used to gain access to your server. Limiting the network protocols used limits the access points to your server. If you are not using network shares on the server, disable NETBIOS.
  
  
• Monitor the security of your system regularly. Log and review system activity. Use security tools, such as the Microsoft Security Configuration Tool Set (MSCTS) and Fport, to periodically review the security configuration of your system. You can obtain MSCTS from the Microsoft website. You can obtain Fport from the following URL: http://www.foundstone.com/knowledge/proddesc/fport.html
  
  
• Limit physical access to your server. If your server contains removable media drives, set the server to boot from the hard drive first. Your data can be compromised if someone boots your server from a floppy disk. You can typically set the boot order in the system BIOS. Make sure you protect the BIOS with a strong password.
  
  
• Do not install remote access or administration tools on the server. These tools provide a point of entry to your server and are considered a security risk.
  
  
• Run a virus scanning application on the server. Virus scanning software can prevent trojan horse applications from infecting your server. Update the virus signatures regularly.
  
  

For more information about securing your server, refer to the following:

• Security Operations Guide for Windows 2000 Server—Available on the Microsoft website: (http://www.microsoft.com/technet/treeview/default.asp?url=/technet/securi ty/prodtech/windows/windows2000/staysecure/default.asp)
  
  
• TechNet Security Checklists Main Page—Available on the Microsoft website: (http://www.microsoft.com/technet/treeview/default.asp?url=/technet/securi ty/tools/content.asp)
  
  
• Securing Windows 2000 Server—Available on the SANS Institute website: (http://rr.sans.org/win2000/sec_server.php )
  
  
• Basic Steps to Hardening a Standalone Windows 2000 Installation—Available on the SANS Institute website: (http://rr.sans.org/win2000/standalone.php )
  
  
• Hardening Windows 2000—Available on the SystemExperts website: (http://www.sys-exp.com/tutors/HardenW2K101.pdf ). This white paper is an excerpt from the Windows 2000 Security Handbook.
  
  
• Microsoft Windows 2000 Security Handbook—ISBN: 0-7897-1999-1.
  
  
• Windows 2000 Security Handbook—ISBN: 0-07-212433-4.
  
  
• Hacking Windows 2000 Exposed—ISBN: 0-07-219262-3.
  
  

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Note   These resources are provided as a convenience. Their inclusion does not imply an endorsement of the referenced site, the companies and organizations affiliated with the site, or any products and services provided by those organizations. Also note that URLs are subject to frequent change. If you do not find the resource at the indicated URL, go to the main page of the website and look for a site index or search tool.

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Verifying Required Microsoft Components

CiscoWorks Common Services relies on several Microsoft components to function properly. Verify that those components meet the requirements below before you install CiscoWorks Common Services.

If the components do not meet the minimum requirements, you must download and install updated versions of those components from the Microsoft website. Because the location of these components on the Microsoft website is subject to change, we cannot provide the exact location for downloading these components. You can access the Microsoft site search page at http://search.microsoft.com/ .

To verify that the required Microsoft components are installed, follow these steps:

Step 1   Make sure the system is running Microsoft Windows 2000 Server or Microsoft Windows 2000 Professional with Service Pack 2 installed:

The About Windows dialog box appears. The installed service pack, if any, appears after the Windows build number.

Step 2   Make sure that Internet Explorer 5.5 with Service Pack 2 or Internet Explorer 6.0 is installed.

Step 3   Make sure ODBC Driver Manager 3.510 or later is installed:

The ODBC Data Source Administrator appears.

A list of the ODBC core components appears. Make sure they all have the same version number and that the version number meets the minimum requirement.

Resolving Port Conflicts Before Installation

In addition to using the standard network ports, CiscoWorks Common Services uses the following TCP and UDP ports. Ports designated as internal are opened for the local host only (127.0.0.1). An asterisk (*) after a port number indicates that you can change the port number during the installation of CiscoWorks Common Services. The other ports are not configurable.

• 69/UDP (Crmtftp)
  
  
• 80/TCP (CiscoWorks Common Services HTTP)
  
  
• 443*/TCP (CiscoWorks Common Services HTTP/SSL)
  
  
• 514/TCP (Cmrsh)
  
  
• 514/UDP (Crmlog)
  
  
• 1027/TCP (Dmgtd)
  
  
• 1272*/TCP (LM - internal)
  
  
• 1741/TCP (CiscoWorks HTTP)
  
  
• 1742/TCP (CiscoWorks HTTP/SSL)
  
  
• 8007/TCP (Tomcat - internal)
  
  
• 8009/TCP (Tomcat - internal)
  
  
• 9652*/TCP (FMS - internal)
  
  
• 10032/TCP (TIB)
  
  
• 10032/UDP (TIB)
  
  
• 10033/TCP (Sybase)
  
  
• 10033*/UDP (Sybase)
  
  
• 42343/TCP (JRUN Proxy Server)
  
  
• 42340/TCP (Daemon Manager, the tool that manages the server processes)
  
  
• 45000/UDP (postoffice)
  
  
• 57860/TCP (JRUN Proxy Server)
  
  
• 65535/TCP (Dmgtd)
  
  

If there are any port conflicts on the target server, you must either install CiscoWorks Common Services on another server or change the ports used by the installed applications.

To view the ports used on the server, follow these steps:

Step 1   Open a command prompt.

Step 2   Enter netstat -a, and then press Enter.

A list of the ports being used on the server appears. It may take a few minutes for all ports to be listed. The command prompt appears when all ports have been listed.

Step 3   Make sure the ports used do not conflict with the ports used by CiscoWorks Common Services. If there is a port conflict, you must either free the port or install CiscoWorks Common Services on a different server.

Installing CiscoWorks Common Services

You can install CiscoWorks Common Services in one of two modes: as a standalone server or integrated with CiscoWorks.

When you install CiscoWorks Common Services as a standalone server, CiscoWorks Common Services installs a base desktop and local authentication and authorization system.

When you install CiscoWorks Common Services on a server with CiscoWorks, CiscoWorks Common Services integrates with CiscoWorks and uses the CiscoWorks2000 Server desktop and the authentication and authorization scheme.

Use the following table to determine which type of installation is best for your situation.

Installing CiscoWorks Common Services as a Standalone Server

This section describes how to install CiscoWorks Common Services without first installing CiscoWorks. CiscoWorks Common Services contains the desktop and user authentication and authorization components found in CiscoWorks. However, you cannot run CiscoWorks applications, such as Resource Management Essentials, on a standalone installation of CiscoWorks Common Services.

Before You Begin

• Obtain a license for CiscoWorks Common Services and make it available on the target server or floppy disk.
  
  
• Disable any virus scanning or intrusion detection software that may be running in the background on the server. These types of software can interfere with the installation.
  
  
• Close all other running programs.
  
  
• If you are reinstalling CiscoWorks Common Services, make sure the target directory is empty or does not exist before you begin the installation.
  
  

To install CiscoWorks Common Services in a standalone configuration, follow these steps:

Step 1   Put the Common Services v. 1.0 CD-ROM in the server CD-ROM drive and click Install on the opening page.

The CiscoWorks Common Services installation program starts. The Welcome page of the installation application appears.

If the installation program does not start, select Start > Run from the Windows taskbar, and then enter d:/setup in the Run dialog box, where d is the drive letter of the CD-ROM drive. Press Enter to start the installation program.

Step 2   Click Next.

The Software License Agreement page appears.

Step 3   To accept the terms of the license agreement, click Yes.

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Note   If you do not accept the terms of the license agreement, click No. The install wizard closes.

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If you accepted the terms of the license agreement, the Choose Destination Location page appears. The default installation directory, C:\Program Files\CSCOpx, appears in the Destination Folder area.

Step 4   To change the default installation directory, click Browse and perform one of the following steps:

• Enter a new path in the Path field. If the directory specified does not exist, the installation program creates it.
  
  
• Use the Directories and Drives fields to navigate to an existing directory.
  
  

Step 5   Click Next to continue.

The System Requirements page appears.

Step 6   Review the requirements to ensure that the drive specified has enough free space for the installation. If the selected drive does not have enough free space, perform one of the following steps:

• Click Back to return to the Choose Destination Location screen and select a drive that meets the drive space requirements.
  
  
• Click Cancel to terminate the installation. You need to either install additional drive space on the target system or install CiscoWorks Common Services on a system that has the drive space requirements.
  
  

Verify that the system has enough memory. If the system does not have enough memory, click Cancel to terminate the installation. You should either install additional memory in the target system or install CiscoWorks Common Services on a system that meets the minimum memory requirements.

If your system meets all system requirements, click Next.

The Select License File screen appears.

Step 7   Enter the path to the license file in the License file location field. You can also use the Browse button to navigate to the correct license file. Click Next to continue.

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Note   You can bypass this step by clicking Skip. However, some client applications will not function if you do not enter a valid license. Refer to your client application documentation to note the licensing requirements for the applications you plan to install.

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The Account Information page appears.

Step 8   Enter the password used to log in to Windows in the Password and Confirm Password fields. Click Next to continue.

If the two passwords do not match, the system prompts you to enter them again. If the passwords match, the Ports Configuration page appears.

Step 9   To change the external port numbers used by the Lock Manager (lm.exe) and database (fms.exe) services, enter the new information in the following fields:

• LM Port—The port used by Lock Manager. The default value is 1272. Use the default value unless it conflicts with another application on the server.
  
  
• FMS Port—The port used by the CiscoWorks Common Services database. The default value is 9652. Use the default value unless it conflicts with another application on the server.
  
  

Click Next to continue.

The Database Configuration page appears.

Step 10   Enter the information used by the SQL database component of CiscoWorks Common Services:

• Server Port—The port used by the SQL database. The default value is 10033. Use the default value unless it conflicts with another application on the server.
  
  
• Password—The password used by the SQL database. The password must be at least 4 characters long.
  
  
• Confirm Password—The same value you entered in the Password field.
  
  

Click Next to continue.

The Apache Server Configuration page appears.

Step 11   Enter the information used by the Apache server component of CiscoWorks Common Services:

• HTTPS Port—The port used by Apache for Secure Socket Layer (SSL) requests. Use the default value, 443, unless it conflicts with another application on the server.
  
  
• Email Address—The e-mail address of the system administrator (required).
  
  
• SMTP Server—The DNS name or IP address of your SMTP server.
  
  

Click Next to continue.

The Certificate Generation page displays.

Step 12   Enter the following information required to generate the local certificate. The local certificate is used for authentication and authorization when logging in to the CiscoWorks desktop:

• Country Code—A two-character code for the country where the CiscoWorks Common Services server is located.
  
  
• State—The name of the state or province where the CiscoWorks Common Services server is located.
  
  
• City—The name of the city where the CiscoWorks Common Services server is located.
  
  
• Company—Your company name.
  
  
• Organization—The name of the organization or division you work in.
  
  
• Domain—The name of the domain the server resides in.
  
  
• Certificate Password—A password for the certificate. The password must have a minimum of 4 and a maximum of 10 alphanumeric characters.
  
  
• Confirm Password—The same value you entered in the Certificate Password field.
  
  

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Note   You cannot leave any of the fields blank. If one of the above fields does not apply to you, enter any text of your choosing in the field.

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Click Next to continue.

The Create Shortcuts page appears.

Step 13   To create a shortcut on the Windows desktop, select the Create a shortcut... check box, and then click Next.

The Verification page appears.

Step 14   Review your settings. If you need to change any settings, click Back to return to the setting you need to change. Click Next to continue.

The Start Copying Files page appears. During the file copy, the system prompts you four times to change passwords for the following components:

• The casuser account (the user created by CiscoWorks Common Services to run the desktop services)
  
  
• The "admin" account
  
  
• The "guest" account
  
  
• The CMF database
  
  

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Note   If you abort the installation during the file copy stage, you must run the uninstall program before you attempt to install CiscoWorks Common Services again.

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Step 15   To accept the default passwords, click No.

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Note   The default password for the admin account is "admin". The default password for the "guest" account is none (blank). You can change these passwords at a later time. The default passwords for casuser and the database are generated by the system; you cannot change them later.

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To change a password, follow these steps:

The installation may take a few minutes to complete while the components are installed and the services are configured. When the installation is complete, the Restart page appears.

Step 16   Select Yes and click Finish to restart the computer. Select No and click Finish to restart the computer at a later time.

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Note   You must restart the computer before you use CiscoWorks Common Services.

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Installing CiscoWorks Common Services on
CiscoWorks2000 Server

This section describes how to install CiscoWorks Common Services over an existing CiscoWorks installation (CD-One, 5th Edition only). Installing CiscoWorks Common Services on top of CiscoWorks enables you to access both CiscoWorks Common Services and CiscoWorks client applications from a single desktop.

When you install CiscoWorks Common Services on a CiscoWorks server, CiscoWorks Common Services integrates with the CiscoWorks application, installing only those services and utilities that are not provided by the CiscoWorks server. CiscoWorks Common Services also inherits the desktop settings and the user authentication settings used by the CiscoWorks installation.

Before You Begin

• Verify that the installed version of CiscoWorks is version 5. CiscoWorks Common Services requires version 5 of CiscoWorks, and the CiscoWorks Common Services installation does not provide the needed upgrade.
  
  
• Obtain a license for CiscoWorks Common Services and make it available on the server or disk.
  
  
• Disable any virus scanning or intrusion detection software that may be running on the server. These types of software can interfere with the installation.
  
  
• Close all other running programs.
  
  

To install CiscoWorks Common Services on a CiscoWorks server, follow these steps:

Step 1   Put the Common Services 1.0 CD-ROM in the server CD-ROM drive and click Install on the opening page.

The CiscoWorks Common Services installation program starts. The Welcome page of the installation application appears.

If the installation program does not start, select Start > Run from the Windows taskbar, and then enter d:/setup in the Run dialog box, where d is the drive letter or network share path of the CD-ROM drive. Press Enter to start the installation program.

Step 2   Click Next. The Software License Agreement page appears.

Step 3   To accept the terms of the license agreement, click Yes.

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Note   If you do not accept the terms of the license agreement, click No. The install wizard closes.

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If you accepted the terms of the license agreement, the System Requirements page appears. The System Requirements page displays both the required and the actual system memory and drive space for the target partition.

Step 4   Review the requirements to ensure that the drive specified has enough free space for the installation. If the selected drive does not have enough space for the installation, you must either delete unneeded data or applications from the server or install CiscoWorks Common Services on a different server.

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Note   You cannot change the target partition when installing CiscoWorks Common Services on a CiscoWorks server.

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Verify that the system has enough memory. If the system does not have enough memory, click Cancel to terminate the installation. You should either install additional memory in the target system or install CiscoWorks Common Services on a system that meets the minimum memory requirements.

If your system meets all system requirements, click Next.

The Select License File screen appears.

Step 5   Enter the path to the disk containing the license file in the License file location field. You can also use the Browse button to navigate to the correct license file. Click Next to continue.

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Note   You can bypass this step by clicking Skip. However, some of the client applications will not function without entering a valid license. Refer to your client application documentation to note the licensing requirements for the applications you plan to install.

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If the license is valid, and CiscoWorks uses local authentication, the Account Information page appears. If the license is valid, and CiscoWorks uses ACS for authentication, the AAA Server Information page appears.

Step 6   If the AAA Server Information page appears, provide the necessary ACS server information:

• AAA Server Address—The IP address of the ACS server used by CiscoWorks for user authentication and authorization.
  
  
• Admin Name—The name of the ACS administrative account used by CiscoWorks.
  
  
• Admin Password—The password for the ACS administrative account used by CiscoWorks.
  
  
• Confirm Admin Password—Re-enter the password in the Admin Password field.
  
  

Click Next to continue.

The Account Information page appears.

Step 7   In the Password and the Confirm Password fields, enter the password that is used to log in to Windows. Click Next to continue.

If the two passwords do not match, the system prompts you to enter them again. If the passwords match, the Ports Configuration page appears.

Step 8   To change the external port numbers used by the Lock Manager (lm.exe) and database (fms.exe) services, enter the new information in the following fields:

• LM Port—The port used by Lock Manager. The default value is 1272. Use the default value unless it conflicts with another application on the server.
  
  
• FMS Port—The port used by the CiscoWorks Common Services database. The default value is 9652. Use the default value unless it conflicts with another application on the server.
  
  

Click Next to continue.

The Database Configuration page appears.

Step 9   Enter the information used by the SQL database component of CiscoWorks Common Services:

• Server Port—The port used by the SQL database. The default value is 10033. Use the default value unless it conflicts with another application on the server.
  
  
• Password—The password used by the SQL database. The password must have at least 4 characters.
  
  
• Confirm Password—The same value you entered in the Password field.
  
  

Click Next to continue.

The Apache Server Configuration page appears.

Step 10   Enter the information used by the Apache server component of CiscoWorks Common Services:

• HTTPS Port—The port used by Apache for Secure Socket Layer (SSL) requests. Use the default value, 443, unless it conflicts with another application on the server.
  
  
• Email Address—Enter in the e-mail address of the system administrator.
  
  
• SMTP Port—Enter in the port number used by the SMTP server. The standard SMTP port is 25.
  
  

Click Next to continue.

Step 11   Enter the following information required to generate the local certificate. The local certificate is used for authentication and authorization when you log into the CiscoWorks desktop:

• Country Code—A two-character code for the country where the CiscoWorks Common Services server is located.
  
  
• State—The name of the state or province where the CiscoWorks Common Services server is located.
  
  
• City—The name of the city where the CiscoWorks Common Services server is located.
  
  
• Company—Your company name.
  
  
• Organization—The name of the organization or division you work in.
  
  
• Domain—The name of the domain the server resides in.
  
  
• Certificate Password—A password for the certificate. The password must have a minimum of 4 and a maximum of 10 alphanumeric characters.
  
  
• Confirm Password—The same value you entered in the Certificate Password field.
  
  

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Note   You cannot leave any of the fields blank. If one of the above fields does not apply to you, enter any text of your choosing in the field.

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Click Next to continue.

The Create Shortcuts page appears.

Step 12   To create a shortcut on the Windows desktop, select the Create a shortcut... check box, and then click Next.

The Verification page appears.

Step 13   Review your settings. If you need to change any settings, click Back to return to the setting you need to change. Click Next to continue.

The Start Copying Files page appears. During the file copy, the system prompts you four times to change passwords for the following components:

• The casuser account (the user created by CiscoWorks Common Services to run the desktop services)
  
  
• The "admin" account
  
  
• The "guest" account
  
  
• The CMF database
  
  

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Note   If you abort the installation during the file copy stage, you must run the uninstall program before you attempt to install CiscoWorks Common Services again.

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Step 14   To accept the default password, click No.

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Note   The default password for the admin account is "admin". The default password for the "guest" account is none (blank). The default passwords for casuser and the CMF database are generated by the system and cannot be changed later.

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To change a password, follow these steps:

The installation may take a few minutes to complete while the components are installed and the services are configured. When the installation is complete, the Restart page appears.

Step 15   Select Yes and click Finish to restart the computer. Select No and click Finish to restart the computer at a later time.

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Note   You must restart the computer before you use CiscoWorks Common Services.

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Installing CiscoWorks2000 Server on a CiscoWorks Common Services Server

You cannot directly install CiscoWorks on a server running CiscoWorks Common Services. To integrate CiscoWorks Common Services and CiscoWorks, you must install CiscoWorks first, and then CiscoWorks Common Services. Therefore, to install CiscoWorks on a server that is already running CiscoWorks Common Services, you must uninstall CiscoWorks Common Services, install CiscoWorks, and then reinstall CiscoWorks Common Services.

This procedure provides an overview of the steps used to uninstall CiscoWorks Common Services, install CiscoWorks, and reinstall CiscoWorks Common Services without losing your existing CiscoWorks Common Services and user account data.

Before You Begin

To install CiscoWorks2000 Server on a CiscoWorks Common Services server, follow these steps:

Step 1   Back up your user account data.

To back up your user data, you must use the Backup page found at Server Configuration > Administration > Database Management > Back Up Data Now in the navigation tree. Refer to the online help for information about using this page.

Step 2   Back up your CiscoWorks Common Services data.

To back up your CiscoWorks Common Services data, you must use the Backup page found at VPN/Security Management Solution > Administration > Common Services > Backup Database. Refer to the online help for information about using this page.

Step 3   Move the backups to a safe location. If the backup is stored under the CSCOpx directory, it will be deleted in the next step. Moving the backups to another directory on the server or to another computer prevents the data from being removed during uninstall.

Step 4   Uninstall CiscoWorks Common Services. Refer to Uninstalling CiscoWorks Common Services, for more information about the uninstall process.

Step 5   Install CiscoWorks CD One, 5th Edition.

Step 6   Follow the instructions in Installing CiscoWorks Common Services on CiscoWorks2000 Server, to re-install CiscoWorks Common Services on the server.

Step 7   Restore your user account data.

To restore your user account data, you must run the restorebackup.pl script from the command line of the server. Refer to the online help for information about using this script.

Step 8   Restore your CiscoWorks Common Services data.

To restore your CiscoWorks Common Services data, you must use the restore page found at VPN/Security Management Solution > Administration > Common Services > Restore Database. Refer to the online help for information about using this page.

Verifying the Installation

You can verify the success of the installation before you log in to CiscoWorks Common Services.

To verify the CiscoWorks Common Services installation, follow these steps:

Step 1   Open a DOS prompt, enter net start, and press Enter.

A list of Windows 2000 services appears.

Step 2   Verify that the following services are running:

• Apache WebServer
  
  
• CMF rsh/rcp service
  
  
• CMF syslog service
  
  
• CMF tftp service
  
  
• CW2000 Daemon Manager
  
  
• CW2000 Device Agent Framework
  
  
• CW2000 KRS Database
  
  
• CW2000 Lock Manager
  
  
• CW2000 Sybase Server
  
  
• CW2000 Tomcat Servlet Engine
  
  
• CW2000 Web Server
  
  
• JRun Proxy Server for CW2000
  
  

If any of these services is not present, reboot the system to restart the services. If the missing services do not appear after rebooting the server, the installation was unsuccessful.

Installing Client Applications

Each client application has its own requirements for installation. After you install and verify CiscoWorks Common Services, refer to the installation guides of each client application for information about installing the applications on CiscoWorks Common Services.

Note   You must install client applications using the same Windows administrator account that was used to install CiscoWorks Common Services. If you do not, the client applications may not run correctly.

Uninstalling CiscoWorks Common Services

Use the Uninstall option to remove CiscoWorks Common Services files and services. This same option is used to remove individual client applications from CiscoWorks Common Services.

The removal process contains several dependencies:

• If you choose the CMF Web Desktop option, the CiscoWorks Server, CiscoWorks Common Services, and all CiscoWorks Common Services client applications are removed.
  
  
• If you choose the CiscoWorks Common Services option, only CiscoWorks Common Services and the CiscoWorks Common Services client applications are removed.
  
  
• If you choose to remove one or more client applications, only those applications and their data are removed.
  
  

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Note   In an installation that is integrated with CiscoWorks Server, the CiscoWorks applications also appear as uninstall options.

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Before You Begin

You must be logged in to the server using an account with local administrator privileges.

Back up your data. Removing CiscoWorks Common Services or CiscoWorks Common Services client applications also removes all data for the client applications. If you are removing CiscoWorks Common Services, move your backup files from the CSCOpx directory or any subdirectory of the CSCOpx directory. If you do not, your backup files will also be removed.

Exit CiscoWorks Common Services before beginning the uninstall process.

To uninstall CiscoWorks Common Services, follow these steps:

Step 1   Select Start > Programs > CiscoWorks2000 > Uninstall from the Windows taskbar.

The Uninstallation dialog box appear, displaying all installed components.

Step 2   Select the check boxes for the components that you want to uninstall. Click Next to continue.

Tip Click Uninstall All instead of Next to select all listed components and move to the next screen of the uninstall application.

Step 3   Verify that the components selected are the components you want to uninstall. Click Back to change your uninstall selection. Click Next to remove the selected components.

A message box indicates that the uninstallation is complete. If you chose to uninstall all components, all directories, services, and Registry entries are removed. If you only uninstalled selected components, only the services, directories, and Registry entries for the selected components are removed.

Step 4   Click OK.

Step 5   Reboot the server.

Rebooting the server completes the uninstallation of all CiscoWorks Common Services services, directories, files, and Registry entries associated with the components selected for removal.