Installing Service Level Manager 2.0 on Windows 2000, Windows NT, and Solaris
Installing Remote Collection Managers
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Installing and Uninstalling Remote Collection Managers

Installing and Uninstalling Remote Collection Managers

This chapter contains:

Overview

Although a local CM (localhost) is installed automatically on the local SLM server during the initial installation, you might want to add another CM to your network as your monitoring needs increase. This provides a more distributed architecture and also enables you to offload the SLM server.

A separate product CD-ROM is available for this purpose (included in part number CWSMS-2.0-CM).

Note   Only the SLM Collection Manager 2.0 CD-ROM can be installed on the remote CM server. If you attempt to install the Service Level Manager 2.0 CD-ROM on the remote server, successful operation will fail.

Installing Remote Collection Managers

On Windows 2000 and Windows NT

Before You Begin
  • Make sure your server meets the requirements described in the "Product Overview" chapter.

  • Install CD One, 4th Edition. (See note.)

    • Note   Because the remote CM requires only Common Management Foundation (CMF) Base Desktop to operate, you need not install CD One, 4th Edition in its entirety. See Installing and Setting Up CiscoWorks2000 CD One, 4th Edition on Windows 2000 and Windows NT for custom installation instructions.
  • Make sure you are using the SLM Collection Manager 2.0 CD-ROM for this procedure (included in part number CWSMS-2.0-CM).

Procedure

Step 1   Log in as local administrator on the system on which you installed CD One, 4th Edition (or CMF Base Desktop).

Step 2   Insert the SLM Collection Manager 2.0 CD-ROM into a CD-ROM drive.

The splash screen appears.

Step 3   Click Install.

The Setup dialog box appears.

Note   From the Windows desktop, you can also select Start > Run, then enter <drive:\> win32 > setup.exe.

Step 4   Click Next. The Start Copying Files dialog box appears.

Step 5   Click Next. You are prompted with the message:

Stopping cmdmgtd...

After a minute of additional messages, the Requirements Verification dialog box appears.

Step 6   Click OK.

If all setup requirements are met, the Setup Complete dialog box appears.

Step 7   Click Finish.

The installation is complete.

Step 8   Verify the installation is successful. (See "Verifying the Installation.")

Step 9   Eject the CD-ROM.

On Solaris

Before You Begin
  • Make sure your server meets the requirements described in the "Product Overview" chapter.

  • Install CD One, 4th Edition. (See note.)

    • Note   Because the remote CM requires only Common Management Foundation (CMF) Base Desktop to operate, you need not install CD One, 4th Edition in its entirety. Installing and Setting Up CD One, 4th Edition on Solaris for custom installation instructions.
  • Make sure you are using the SLM Collection Manager 2.0 CD-ROM for this procedure (included in part number CWSMS-2.0-CM).

Procedure

Step 1   As root, mount the SLM Collection Manager 2.0 CD-ROM using either of the following methods:

  • Mount the CD-ROM on the remote CM server.

  • Mount the CD-ROM on a remote Solaris system, then access the CD-ROM from the remote CM server.

Step 2   Run the installation program.

  • For a local installation, enter:

    # cd /cdrom/cdrom0/Solaris

# sh ./setup.sh
  • For a remote installation, enter:

    # cd remotedir/Solaris

# sh ./setup.sh
where remotedir is the remote location where the SLM Collection Manager 2.0 CD-ROM is mounted.

The installation program performs several checks on your machine, such as TCP/IP address resolution, TCP/IP port usage, and disk space usage. Performance of these checks can generate errors that cause the installation program to stop before any system changes are made.

You are prompted when the remote installation is complete.

Step 3   Verify the installation is successful. (See "Verifying the Installation.")

Step 4   Unmount the CD-ROM.

Verifying the Installation

This simple verification procedure checks the remote CM process status to ensure it has started. For your convenience, two verification methods are provided:

Checking Remote CM Process Status Using Telnet or Console

On Windows 2000 and Windows NT

Procedure

Step 1   Log in as administrator.

Step 2   Open a DOS command prompt.

Step 3   Enter <$NMSROOT>/CSCOpx/bin/pdshow CollectionMgr (where $NMSROOT is the directory in which SLM Collection Manager 2.0 is installed).

Note   Command is case sensitive.

The process should show as started.

Note   See the Troubleshoot ing appendix for instructions to start the process if needed.

On Solaris

Step 1   Telnet to the machine.

Step 2   Become root.

Step 3   Start the remote CM server by entering /opt/CSCOpx/bin/pdshow CollectionMgr. (case sensitive).

The process should show as started.

Note   See the Troubleshoot ing appendix for instructions to start the process if needed.

Checking Remote CM Process Status Using Web Access

Before You Begin
  • Wait several minutes before doing this procedure.

Procedure

From the remote CM:

Step 1   Start your web browser.

Step 2   Enter the target HTTP address for the CiscoWorks2000 Server. The default port number on the target device 1741.

Note   To log in to CiscoWorks2000 Server, enter username admin and password admin.

Step 3   From the CiscoWorks2000 Server desktop, select Server Configuration > Administration >Process Management > Process Status.

The Process Status window opens. (See Figure 6-1.)


Figure 6-1: Process Status Window


Step 4   Locate the line item "CollectionMgr."

It should display "Program Started," or "Running Normally."

Note   The processes displayed will vary depending on what is installed on your system.
Note   Access the Process Details and System Log dialog boxes to help you with any troubleshooting needs.

Uninstalling Remote Collection Managers

Before uninstalling remote CMs, it is recommended that you disable SA Agent jobs set on SLA source devices. To do this, you must reassign devices using the SLM administrative GUI.

This section contains:

  • Reassigning Devices

  • Uninstalling SLM Collection Manager 2.0

    • Note   You cannot install Service Level Manager 2.0 on top of SLM Collection Manager 2.0. You must first uninstall SLM Collection Manager 2.0 from the remote CM server, then install Service Level Manager 2.0 after installing the required software.

Reassigning Devices

Procedure

Step 1   From the CiscoWorks2000 Server desktop, select Service Level Management > Administration > Collection Manager > Reassign Devices.

The Reassign Devices window opens. (See Figure 6-2.)


Figure 6-2: Reassign Devices Window


Step 2   Select the source device(s) to reassign from the View drop-down list box.

Step 3   Assign the new CM to the source devices using the Assign selected device(s) drop-down list box, then click Apply or use the shortcut keys.

A dialog box prompts you to verify the request.

Step 4   Click Yes.

The newly assigned CM is shown as the assigned CM for the devices selected.

Step 5   Close the Reassign Devices window.

For more complete information on how to reassign devices, see the chapter "Setting Up the Collection Manager," in Using Service Level Manager.

Uninstalling SLM Collection Manager 2.0

The uninstallation program gives you the option to remove CD One, CD Two (or Essentials), CiscoWorks2000, and/or the remote CM. Uninstalling the remote CM takes approximately 10 minutes to complete.

Caution   You must use the uninstallation program to remove the product. If you try to remove the remote CM or its components manually, you can damage your system.

On Windows 2000 and Windows NT

Note   This section describes uninstalling the SLM Collection Manager 2.0 (remote CM) application only.
Before You Begin
Procedure

Step 1   Log in as local administrator on the system on which you installed CiscoWorks2000 CD One.

Step 2   From the Windows desktop, select Start > Programs > CiscoWorks2000 >
Uninstall CiscoWorks2000.

The Setup dialog box appears, followed by the Uninstall Shield, prompting you to select CiscoWorks2000 components that you want to uninstall.

Step 3   Deselect all check boxes except the remote CM package, then click Next.

A dialog box appears, displaying:

Selected Components
SLM Remote Collection Manager 2.0

Step 4   Click Next.

You are prompted with:

Stopping cmdmgtd...

On the CM uninstallation screen, a dialog box displays:

Removing Files.

Step 5   Click Next.

Messages about executing uninstallation hooks appear and uninstallation finishes.

On Solaris

Note   This section describes uninstalling the SLM Collection Manager 2.0 (remote CM) application only.
Before You Begin
Procedure

Step 1   As root, enter the following commands.

# cd /opt/CSCOpx/bin

# ./uninstall.sh

A dialog box appears with the message:

Select the item(s) using its number or enter q to quit.

Step 2   Enter the item number for SLM Collection Manager, then click Enter.

A dialog box prompts you to verify uninstallation.

Step 3   Enter (y)es.

A dialog box prompts you to delete CiscoWorks2000 packages.

Step 4   Enter (y)es.

Uninstallation messages are written to the /var/tmp/ciscouninstall.log file.

You are prompted when uninstallation is complete.