Industry recognition is one of the best ways to measure how we are serving our customers and setting the standard for service and support. Cisco continues to raise the bar when it comes to overall support performance, web-based support, engineer certifications, and value to our customers.
When you choose Cisco, you’re getting the highest quality service in the industry from a team of experts whose top priority is your success.
SSPA Hall of Fame Lifetime Achievement Award
In 2007, Cisco was inducted into the SSPA Hall of Fame, a special recognition awarded to a select group of companies that have won five SSPA STAR Awards since the program inception in 1989. Read the SSPA press release or visit the SSPA Hall of Fame web page to learn more.
SSPA STAR Awards for Best Practices
The STAR Awards for Best Practices recognize companies that have developed, implemented, and benchmarked the most innovative and efficient processes for services and support delivery.
Best Online Community New!
This 2009 award recognizes Cisco for high customer and partner participation rates utilizing discussion forums and wikis. Cisco's Support Wiki and the Cisco NetPro Forum provide avenues for partners and customers to interact and provide real-live experiences with our products, and support our efforts to provide the most up-to-date support information on products, services, and solutions.
Best Online Support Award New!
This 2009 award recognizes Cisco's web-based technologies and Knowledge Management processes that provide an effective, yet personalized, online self-service support experience for customers.
Best Customer Commitment
Cisco received this best practices 2008 award for the most effective use of customer satisfaction data to make continuous improvements in the customer experience and first contact resolution.
Best Embedded Product Support
This 2008 award recognized Cisco for Smart Call Home, an embedded service capability that offers proactive diagnostics and real-time alerts on Cisco devices.
Best Service Delivery Optimization, Enterprise
Cisco received the 2007 award for its best practices in the Cisco Technical Assistance Center service technology development and support delivery methodology.
Best Customer Commitment, Enterprise
This was awarded in 2007 for the Technical Assistance Center customer feedback process that allows Cisco to implement tangible changes in support practices to directly improve the customer experience.
SSPA STAR Awards for Service Excellence
The STAR Awards for Service Excellence go to companies that demonstrate an ongoing high-level commitment to delivering world-class results in software and technical support.
Service Excellence in Consumer Support
This 2008 award recognized the responsiveness of Cisco (Linksys) support centers and the greatest use of web self service and knowledge bases for improving customer satisfaction.
Service Excellence in Outstanding Improvement
This 2008 award recognizes the results of years of concentrated work performed by Cisco’s Consumer Business Group (Linksys) to drive customer satisfaction and first contact resolution to world-class performance levels.
Service Excellence in Partner Management, Enterprise
This award was presented to Cisco in 2007 for excellence in helping third party providers deliver service and support with high levels of customer satisfaction.
Best International Web Support Sites Award New!
The Localization Industry Standards Association (LISA) Association of Support Professionals (ASP) recognized the Cisco Support Websites: Japanese, Portuguese, Russian, and Spanish editions, among the 2008/2009 Best International Web Support Sites. This award honors companies that excel in providing local language support websites to their international customers.
Association of Support Professionals (ASP) Awards
This industry award recognizes sites that exhibit best practices based on 25 different performance metrics. These include usability, knowledgebase implementation, customer experience, and use of technology.
ASP Hall of Fame
Cisco was named to the ASP Web Support Hall of Fame, which honors websites that have been named among the “Ten Best Web Support Sites” for at least four years. The support website on Cisco.com has earned a position as one of the Ten Best Web Support Sites in 2004, 2005, 2006, 2007, and 2008.
SCMLogistics Supply Chain Excellence Award
Cisco Asia Pacific Service Supply Chain Delivery was awarded the 2006 award for supply chain innovation. This prestigious award focuses on the achievements of organizations in transforming supply chain in Asia for greater corporate success.
WBR Field Service Award
Cisco High Touch Technical Support Service was presented with the 2006 award for “Most Innovative Approach to Service Delivery” for its time-based escalation process. The process helps ensure the highest level of customer service by generating timely alerts that initiate proactive management activity at critical junctures of a service request.
