Access Viewership Data, Monitor Performance

Access a wide range of valuable consumer data without violating your customers´ privacy. The Cisco Retriever Telemetry Diagnostics and Viewership Management solution meets the growing demand for insight into consumer viewership habits and for active monitoring of set-top and network performance at the subscriber´s TV set.

There are three primary components of the Cisco Retriever software platform:

• Set-Top Client
• Collection Server Software
• Data Warehouse Software (and associated Web-based applications)
  

It provides two powerful capabilities for cable operators:

• Retriever Diagnostics: Uses performance data collected from the set-top to identify network and set-top problems before they occur or in response to previously reported quality of service issues
• Retriever Viewership: Collects viewing data based on the consumer´s "clicks" of the set-top remote each time a new channel is selected
  

It is designed to allow data to be reported in two ways:

• Pulled on-demand through the network for troubleshooting real-time problems
• Pushed to a storage server on a configurable, parameter-driven schedule