Access Viewership Data, Monitor Performance

Scientific Atlanta’s Retriever OSS solution protects consumer privacy while enabling cable operators to access a wide range of valuable data. The Retriever Telemetry Diagnostics and Viewership Management solution meets the growing demand for insight into consumer viewership habits and for proactive monitoring of set-top and network performance at the subscriber’s TV set.

There are three primary components of the Scientific Atlanta Retriever software platform:

• Set-Top Client
• Collection Server Software
• Data Warehouse Software (and associated Web-based applications)
  

Together, the retriever solution provides powerful, valuable capabilities for cable operators:

• Retriever Diagnostics – Performance data can be collected from the set-top to proactively identify network and set-top problems before they occur or in response to previously reported quality of service issues. For example, digital video quality, upstream connectivity health, memory fragmenation, and reboot rates within the cable plant can be monitored on a true “end-of-line” basis.
• Retriever Viewership – Data can be collected based on the consumer’s “clicks” of the set-top remote - every time a new channel is selected, the activity is logged at the set-top and relayed to a headend data collection server.
  

The Retriever solution is designed to allow data to be reported in two ways. First, data can be pulled on-demand through the network for troubleshooting real-time problems. Second, data can be pushed to a storage server on a configurable, parameter-driven schedule.