Manage and Maintain Operations

Cisco Operations Support Systems Applications help service providers manage the complexity of launching new services, as well as maintain day-to-day operations.

Featured applications and solutions include:

• Switched Digital Video to manage, maintain, and troubleshoot operations with both pre- and post launch support applications.
• Disaster Recovery to help ensure reliable delivery of services during most incidents involving the primary digital headend, either through natural disaster or human error.
• Automated Backup to maintain database integrity, reduce excessive planned and unplanned outage time, replace the lengthy manual recovery process for digital video outages, and automate the manual tape backup.
• Pointer Network Monitoring to deliver real-time reporting of set-top two-way connectivity status and identify the specific point where network problems occur to significantly reduce mean time to repair.
• Retriever to collect, aggregate, and report on customer set-top diagnostic performance and viewership statistics.