Cisco Monitor Director 1.1: A Cisco VAR Managed Service Provider (MSP) Solution
The surge of growth in the small and medium-business (SMB) segment of the networking market has created huge revenue potential for Cisco® partners and managed service providers. More than 90 percent of the world's economy consists of SMBs, making the impact of this segment huge. Cisco managed service providers can seize this opportunity by moving away from the reactive break-and-fix model and becoming proactive "trusted advisors" for their SMB customers. For partners to survive, they would need to support a high number of SMBs, helping them to migrate to advanced voice services with efficiency and quick turnarounds.
Introducing the Cisco Smart Business Communication Systems (SBCS) Initiative
Cisco SBCS empowers Cisco partners to rapidly transform the IT infrastructure of the small businesses to the best of breed Cisco Unified Communications technology with the least amount of time spent on site. Rapid deployment is supported through a targeted platform offering of Cisco Unified Communications 500 Series and Cisco best practice network configuration, Cisco Configuration Assistant and support for both data and telephony services. In addition to these areas, Cisco SBCS extends this offering by enabling our partner to become "trusted advisors" and have full visibility into their SMB customers' networks. Cisco SMB partners can migrate from the "drop and go" reactive business model to a more proactive engagement with their end-users. Using Cisco MSP monitoring solution products, partners will never feel that they are leaving behind their SMB customers and can take full ownership and responsibility of their SMB customers' networks. This new model allows partners to benefit from a monthly recurring business model that is instrumental to their survival.
Remote monitoring and management is the underlying technology for these managed services providing comprehensive visibility of devices and voice services installed at the SMB customers' sites. Increased customer satisfaction and trust can be strengthened through proactive monitoring of the end-user customer network.
Solution Overview
Cisco VAR Managed Service Provider Solution is a comprehensive management application designed solely for the SMB market. This solution encompasses two complementary components-Cisco Monitor Manager 1.1 and Cisco Monitor Director 1.1. The combination of these two applications offers an economical and scalable migration path for Cisco partners to migrate to managed services. The offering startup package enables partners to remotely monitor up to 5 SMB customers economically and scale to supporting up to 50 SMBs as partner business expands.
Deployed at the partner location, Cisco Monitor Director 1.1 is a centralized, proactive network management application for Cisco managed service providers planning to offer 24-hour, proactive voice and data network monitoring and management services to their SMB customers. It works in conjunction with the Cisco Monitor Manager application, which is deployed at many SMB corporate headquarters and remote offices. Cisco Monitor Manager collects customer network data and reports it back over a secure communication channel to Cisco Monitor Director, giving managed service providers secure access and visibility into the customers' networks.
The Cisco Monitor Manager and the Cisco Monitor Director products are offered as a combined solution for Cisco managed service providers that offer remote managed services. The solution includes a one-year software subscription license providing customers with product updates as they become available. Cisco Support Services, which include access to Cisco.com, minor software updates, and access to the Cisco Technical Assistance Center (TAC), require the purchase of a Cisco Software Application Support (SAS) contract. A Cisco SAS contract can be purchased through normal Cisco sales channels. Please contact your local authorized Cisco partner or reseller for more details.
The Cisco Monitor Manager and the Cisco Monitor Director products are also offered without license keys for conducting 30-day evaluation trials and product demonstrations. At the end of the 30-day period, a license can be purchased to extend the use of each product beyond this timeframe. License renewals can be purchased at the end of each annual subscription period of deployment and use. Please use the product codes in Table 1 for ordering the appropriate package for your needs.
Ordering Information
Table 1 lists ordering information for Cisco VAR MSP Solution in limited deployments.
Table 1. Ordering Information for Limited Deployments
Part Number
Description
DIR-1.1-LTD-K9
Cisco Monitor Director Combo,1 Reseller DIR license, 5 Limited MON licenses, 1 year
Cisco Monitor Manager 1.1 MSP Limited to MSP Standard 20 Device
DIR-1.1-LMSPUP-K9
Cisco Monitor Director 1.1 Limited Self-Managed to Limited MSP
Table 2 lists ordering information for Cisco VAR MSP Solution in standard deployments.
Table 2. Ordering Information for Standard Deployments
Part Number
Description
DIR-1.1-STD-K9
Cisco Monitor Director Combo,1 Reseller DIR license, 5 Standard MON licenses, 1 year
MON-STD-5-LIC-K9
Cisco Monitor Manager, Ext Standard Package, 5 MON licenses, 1 year
MON-STD-10-LIC-K9
Cisco Monitor Manager, Ext Standard Package, 10 MON licenses, 1 year
MON-STD-15-LIC-K9
Cisco Monitor Manager, Ext Standard Package, 15 MON licenses, 1 year
MON-STD-25-LIC-K9
Cisco Monitor Manager, Ext Standard Package, 25 MON licenses, 1 year
DIR-1.1-SMSPUP-K-K9
Cisco Monitor Director Standard Self-Managed to Standard MSP
Cisco VAR MSP Solution can be ordered in the following ways:
• Cisco VAR managed service providers that offer remote managed services to multiple SMB customer sites can order the combo packages with one Cisco Monitor Director right-to-use (RTU) perpetual license and five Cisco Monitor Manager RTU one-year licenses with part number DIR-1.1-LTD-K9 in case of limited deployments and DIR-1.1-STD-K9 in case of standard deployments.
Note: Each Cisco Monitor Director implementation can support only up to 50 Cisco Monitor Manager systems. These 50 Cisco Monitor Manager systems can be a mix of limited and standard deployments. If you require more than 50 Cisco Monitor Manager licenses to expand your network, you will need to purchase another combo license package and add the desired number of Cisco Monitor Manager licenses.
• Managed service providers returning to add additional Cisco Monitor Manager licenses can do so by using the part numbers MON-LTD-5-LIC-K9, MON-LTD-10-LIC-K9, MON-LTD-15-LIC-K9, MON-LTD-25-LIC-K9, MON-STD-5-LIC-K9, MON-STD-10-LIC-K9, MON-STD-15-LIC-K9, MON-STD-25-LIC-K9, or any combination of the above. For example, if one Cisco Monitor Director Combo kit is purchased initially, additional Cisco Monitor Manager RTU licenses can be added 3 or 6 months later by ordering the part numbers MON-LTD-5-LIC-K9, MON-LTD-10-LIC-K9, MON-LTD-15-LIC-K9, MON-LTD-25-LIC-K9, MON-STD-5-LIC-K9, MON-STD-10-LIC-K9, MON-STD-15-LIC-K9, MON-STD-25-LIC-K9, or a combination of any.
• Customers can request Cisco Monitor Director and Cisco Monitor Manager evaluation (EVAL) software by contacting their local Cisco account representatives directly or their channel reseller or partner using Cisco Marketplace online at http://www.cisco.com/pcgi-bin/marketplace/welcome.pl.
Ordering Examples
Example 1: A Cisco reseller wants to manage the networks of its five SMB customers using Cisco Monitor Director and Cisco Monitor Manager (Table 3).
Table 3. Ordering Example 1
Part Number
Copies of Cisco Monitor Manager
Copies of Cisco Monitor Director
DIR-1.1-LTD-K9 - Limited Deployments
DIR-1.1-STD-K9 - Standard Deployments
5
1
The Cisco Monitor Director combo package for MSPs comes with five Cisco Monitor Manager RTU one-year licenses and one Cisco Monitor Director RTU perpetual license. These licenses provide for one year of active use of the Cisco Monitor Manager. One serial license key file needs to be installed on each of the five Cisco Monitor Manager systems and one on the Cisco Monitor Director system installed on the network.
Example 2: The Cisco reseller (see Example 1) has been using the Cisco Monitor Director combo package for 6 months and now needs to expand its customer base. The reseller wants to increase the total number of managed customers to 35, so the reseller needs to add the RTU licenses shown in Table 4 in order to install additional Cisco Monitor Manager software and licenses at the new customer locations.
Table 4. Ordering Example 2
Part Number
Copies of Cisco Monitor Manager
MON-LTD-5-LIC-K9 OR MON-STD-5-LIC-K9
5
MON-LTD-25-LIC-K9 OR MON-STD-25-LIC-K9
25
Total copies of Cisco Monitor Manager
30
Individual license files need to be installed in the system, one for each of the 30 copies of Cisco Monitor Manager purchased. After the 30 license files are installed, the system will allow a total of 35 Cisco Monitor Manager systems to be managed by one Cisco Monitor Director instance.
Service and Support
Technical support services are orderable on these products through Cisco Software Application Support (SAS) programs. Service part numbers can be found on Cisco.com online ordering tools and price lists.
Supported Devices and Versions
Please refer to the Cisco Monitor Manager User Guide at http://www.cisco.com/go/sbnm for the complete list of supported devices.
The Cisco Pricing Tool provides an up-to-date list of all products and their part numbers. Search from any of the following to locate the Cisco Monitor Manager and Cisco Monitor Director software and RTU licenses:
• Product Price Search / Product Family / Network Management / Small Business Network Management
• Product Price Search / Product Number / use part numbers listed in Table 1
The Cisco Pricing Tool requires a Cisco.com user name and password. If you are not already registered for Cisco.com, go to http://tools.cisco.com/RPF/register/register.do and follow the instructions. After you have registered, you may access the Cisco Pricing Tool.
For More Information
For more information about Cisco Monitor Manager and the Cisco VAR MSP Solution, visit http://www.cisco.com/go/sbnm or contact your local Cisco account representative.
