Document ID: 116477
Updated: Sep 13, 2013
Contributed by Joshua Hammonds and Scott Hills, Cisco TAC Engineers.
This document describes the steps to configure the Unified Communication (UC) Integration in the WebEx Server for Jabber for Windows connection to Cisco Unified Call Manager (CUCM).
Jabber for Windows phone control does not function when directed towards a WebEx server.
Phone control in Jabber for Windows in a cloud environment requires two major settings on the WebEx server:
- The WebEx Domain must be enabled for UC Integration.
- The UC Integration Cluster must be configured and assigned to the user's WebEx account.
In order for the WebEx domain to be enabled for UC, you must open a case with WebEx support, since this is not a task that a local WebEx Administrator can do.
In order to create the UC Integration Cluster:
- On the WebEx Admin page, choose Configuration, and then choose Unified Communications.
- Choose Cluster.
- Click Add.
- Enter a Cluster Name and click Allow Cisco UC Manager Integration with Cisco WebEx Connect.
- Click Allow user to enter manual settings in order to allow the users to change the Primary Server values in basic mode or the Trivial File Transfer Protocol (TFTP)/Computer Telephony Integration (CTI)/Cisco Unified Communications Manager IP Phone (CCMCIP) Server values in advance mode.
- Under Cisco Unified Communications Manager Server Settings, choose:
- Basic Server Settings in order to enter the basic settings for the CUCM server. (This is used if you have one CUCM server in your environment that runs the services necessary for phone control ? TFTP, CTI, CCMCIP).
- Advanced Server Settings in order to enter advanced or more detailed settings for the CUCM server. (This is used to specify different CUCM Servers for the necessary phone control services).
- Enter these values for the Basic Server Settings:
- Primary Server: Enter the IP address of the primary CUCM server. This server is configured with the TFTP, CTI, and CCMCIP settings.
- Backup Server: Enter the IP address of the backup CUCM server. This server is configured with the TFTP, CTI, and CCMCIP settings and provides failover support in case the primary CUCM server fails.
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