Document ID: 116306
Updated: Jul 29, 2013
Contributed by Farbod Karami, Jasmeet Sandhu, Sana Agaskar, and Md Hasan, Cisco TAC Engineers.
This document describes the error codes received in the Error Window of Cisco Jabber for Windows, and also provides the error code descriptions.
Cisco recommends that you have knowledge of Cisco Jabber for Windows.
The information in this document is based on Cisco Jabber for Windows Versions 9.1.x and 9.2.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
What are the definitions of the error codes received in Cisco Jabber for Windows?
The Cisco Jabber for Windows error codes are displayed in this format:
This table shows the different Service IDs, names, and descriptions:
This is the main Jabber service, which starts all other services and orchestrates the login process.
This service is responsible for all contact resolution and searching.
Instant Message (IM) & Presence Service
This service is responsible for all presence and IM services, as well as presence (primary) authentication.
All of the three services can have error codes associated with them that appear as the second part of the error code. Here are some examples of the different error codes for each Service ID.
System Service (Service ID 1000) Error Codes
Unable to start feature set (IM, Contacts, Telephony, Voicemail, History)
Contact Service (Service ID 1100) Error Codes
Add contact failed
Set friendly name failed
Remove contact failed
Add group failed
Remove group failed
Add contact group size exceeded
Add contact list size exceeded (total # contacts = 1000, total # contacts per group = 600)
Move contact failed
Add enterprise group failed
Remove enterprise group failed
IM Service (Service ID 1200) Error Codes
Unknown Login Error
Internal Server Error
Unable To Connect To The Server
Username Not Specified
Password Not Specified
Server Not Specified
SignOn Process Failed
SignOff Request Failure
Presence Service Startup Failed
As an example, if you see 1200::201 in the error window, there is an authentication issue (based on the error codes previously described):
The 1200 refers to the IM & Presence Service, and the 201 refers to an authentication failure.
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