Document ID: 116307
Updated: Jul 30, 2013
Contributed by Sana Agaskar, Cisco TAC Engineer.
This document describes a problem encountered when you attempt to make a video call to another Jabber user on a similar platform, and also provides a solution. The solution is especially relevant if the video call attempts are successful between two Jabber users with different platforms.
Cisco recommends that you have knowledge of these topics:
- Cisco Jabber for Windows
- Wireless LAN (WLAN) Peer-to-Peer Connectivity
The information in this document is based on Cisco Jabber for Windows Desktop and Mobile clients.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
When you attempt to make a video call to another client with a similar Jabber platform (both you and the recipient use Jabber for iPad, for example), the attempt fails. However, the video calls work fine when you attempt to make a video call to a Jabber user with a different platform (you use Jabber for iPad and the recipient uses Jabber for Windows or Jabber for MAC, for example).
You must ensure that the peer-to-peer connectivity setting is enabled on the Wireless LAN (WLAN) Controller. This allows features to function properly between two similar Jabber platforms. For Jabber Mobile clients, there is no way to test the functionality on a wired connection. Therefore, if you have Jabber desktop clients deployed, it is a good idea to test video calls between them as well.
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.