Cisco Prime Infrastructure

Introduction

This document describes how to recover (reset) admin passwords on Cisco Prime Infrastructure servers. The procedure provided here is for servers installed as virtual machines (OVAs) on customer-provided hardware only. There is a separate procedure for appliances.

Before You Begin

Requirements

There are no specific requirements for this document.

Conventions

For more information on document conventions, see the Cisco Technical TipsConventions.

Step-by-Step Procedure

Follow these steps if the Cisco Prime Infrastructure server is an OVA hosted on a customer-supplied server. Note that you will need to know the location of the Prime Infrastructure installation ISO image on the server's local hard disk before beginning this procedure.

1. In the VMware vSphere client, right-click the deployed OVA and choose Power > Power Off.

2. Right-click the same virtual appliance and choose Power > Power On.

3. Within 10 seconds of the start of the server boot, press the Esc key. The vSphere client displays the Boot Menu.

4. Choose CD-ROM Drive (option 3) from the Boot Menu.

5. Choose Connect/disconnect the CD/DVD devices of the virtual machine > CD/DVD Drive1 > Connect to ISO image on local disk.

6. Select the ISO image file from the local disk location.

7. Press Enter to boot with the chosen ISO image file. The vSphere client displays the list of boot options.

8. Enter 3 to select the Reset Administrator Password (Keyboard/Monitor) boot option. The vSphere client displays a list of Admin Usernames.

9. Enter the number shown next to the admin username for which you want to recover (reset) the password.

10. Enter the new password and verify it with a second entry.

11. Enter Y to save your changes and reboot.

Related Information

• Cisco Prime Infrastructure Support