Table of Contents

Preface

The Cisco Integrated Communications System (ICS) 7750 (referred to as the Cisco ICS 7750 or the system) is an integrated communications platform designed to enable easy, rapid deployment and management of key data and converged voice/data applications and services, including IP telephony, content delivery networking, multiservice routing, and more. The Cisco ICS 7750 gives businesses a cost-effective platform for quick deployment of powerful New World applications such as Cisco CallManager, Cisco Unity Voice Messaging, and Cisco Customer Response Applications (CRA).

The Cisco ICS 7750 has all the elements needed to deliver data, voice, and video in a single chassis—multiservice router/voice gateway cards based on Cisco IOS software, application server cards running core voice applications, call processing software, and integrated web-based system management software, a data switching interface card for connectivity to Catalyst 3524-PWR XL switches, and a card that monitors system health.

This section discusses the intended audience, scope, and organization of this Cisco ICS 7750 Installation and Configuration Guide and defines the conventions used to convey instructions and information.

Audience

This guide is intended for personnel including the following:

• Administrators and installers with some technical networking and telephony background and experience
  
  
• Administrators who are familiar with the fundamentals of router- and switch-based internetworking, but who might have limited familiarity with Cisco IOS software
  
  
• Administrators and installers who are responsible for operating, monitoring, maintaining, and troubleshooting internetworking and telephony equipment
  
  

It is assumed that you are familiar with the following concepts and their related terminology:

• Local Ethernet
  
  
• Wide-area networking
  
  
• Telephony
  
  

Organization

This guide is organized as follows:

• "Cisco ICS 7750 System Overview," briefly describes the product and its hardware and software components.
  
  
• "Preparing to Install the Cisco ICS 7750," describes actions you must take and concepts you should understand before installing the system.
  
  
• "Installing the Cisco ICS 7750 Hardware," describes how to mount the system and connect cables to the individual subsystem components, which come preinstalled in the chassis. It also gives guidelines for power supply use and grounding, and describes how to connect power to the system and how to verify system installation using system card LEDs.
  
  
• "Completing the Cisco ICS 7750 Installation," describes how to run the initial configuration program to assign basic networking and security information to the system, how to install the Cisco CallManager software, how to connect the system to a LAN, and how to IP phones, other IP devices, and a modem to the system.
  
  
• "Operating the Cisco ICS 7750," describes the various interfaces used to connect to system software and system cards, how to assign a new hostname, how to backup system data, and how to shutdown the system.
  
  
• "Configuring the Cisco ICS 7750," gives information on configuring system cards and the Cisco CallManager application, describes how to set the system date and time and configure Network Time Protocol (NTP) on the system, and gives information on installing and configuring Cisco Unity Voice Mail.
  
  
• "Cisco ICS 7750 Sample Configurations," provides voice and data configuration examples.
  
  
• "Maintaining the Cisco ICS 7750," describes how to remove and replace system cards and the various replaceable hardware components, install and configure a modem for use with the system, restore system data, and upgrade system software components.
  
  
• "Regulatory Compliance and Safety Information," provides international regulatory and safety compliance information for the system.
  
  
• "System Power Consumption," provides power consumption information for the system, based on installed components.
  
  
• "PVDM Requirements," provides guidelines on the packet voice data modules (PVDMs) that are required for various combinations of WAN interface cards (WICs), voice WAN interface cards (VWICs), and voice interface cards (VICs) that are available for use on multiservice route processor (MRP) cards and analog station interface (ASI) cards.
  
  

Conventions

This guide uses the conventions for instructions and information that are described in the sections that follow.

Notes and Cautions

Notes and cautions use the following conventions and symbols:

Note   Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

Caution   This caution symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Command Conventions

Table 1 describes the command syntax used in this document.

screen font
 

boldface screen font
 

Related Documentation

This section describes other publications in the Cisco ICS 7750 documentation set as well as related Cisco publications.

Cisco ICS 7750 Documentation

The following publications are companion documents to this guide and are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics23/index.htm

For a snapshot of the the key installation, configuration, and maintenance tasks on the Cisco ICS 7750, including one or more hyperlinked references to the relevant procedures needed to complete these tasks, refer to the Cisco ICS 7750 Documentation Roadmap:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsmap.htm

For a summary of the documentation that is available for the Cisco ICS 7750, as well as the documentation for the applications that run on the Cisco ICS 7750, refer to the Cisco ICS 7750 Documentation Locator for Release 2.4.0:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics23/icsloc23.htm

Cisco CallManager Documentation

For information about Cisco CallManager, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco IP Phone Documentation

For information about Cisco IP Phones, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_clmgr/english/index.htm

Cisco Unity Voice Messaging Documentation

For information about installing and configuring Cisco Unity Voice Messaging on the Cisco ICS 7750, refer to the publications at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/index.htm

Cisco Customer Response Applications Documentation

For information about installing and configuring Cisco CRA on the Cisco ICS 7750, refer to the publications at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscra/index.htm

Backup Power Supply Documentation

For information about the backup power supply options supported by the Cisco ICS 7750, refer to the following publications:

• Cisco RPS 300 Redundant Power System Hardware Installation Guide
  
  
• User's Manual APC Smart-UPS
  
  

VIC, WIC, and VWIC Documentation

For information about voice interface card (VIC), WAN interface card (WIC), and voice WAN interface card (VWIC) installation, cabling, and configuration, refer to the Cisco Interface Cards Installation Guide .

Catalyst 3500 Series XL Documentation

For information about the Catalyst 3500 series XL switches, including the Catalyst 3524-PWR XL switch, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/lan/c2900xl/index.htm

Cisco IOS Documentation

The Cisco IOS software documentation set describes the tasks and commands necessary to configure certain system components and other Cisco products, such as access servers, routers, and switches. Each configuration guide can be used in conjunction with its corresponding command reference.

For information about IOS software configuration, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/index.htm

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
  
  

http://www.cisco.com/public/ordsum.html

• Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
  
  

http://www.cisco.com/go/subscription

• Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
  
  

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

• Streamline business processes and improve productivity
  
  
• Resolve technical issues with online support
  
  
• Download and test software packages
  
  
• Order Cisco learning materials and merchandise
  
  
• Register for online skill assessment, training, and certification programs
  
  

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
  
  
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
  
  
• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
  
  
• Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
  
  

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.