Cisco ICS 7750 Installation and Configuration Guide, 2.4.0
Maintaining the Cisco ICS 7750
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Table of Contents

Maintaining the Cisco ICS 7750
 Removing and Replacing Cards, Power Supply Modules, and the Fan Tray
 Removing and Replacing Memory Modules, DSP Modules, and VPN Modules
 Configuring the System for Remote System Manager Dial-Up
 Restoring System Data to the SPE310 Running System Manager
 Upgrading System Software

Maintaining the Cisco ICS 7750

This chapter tells how to maintain the Cisco Integrated Communications System 7750 (Cisco ICS 7750). The chapter is organized as follows:

Removing and Replacing Cards, Power Supply Modules, and the Fan Tray

The following Cisco ICS 7750 components are field-replaceable units (FRUs):

  • Analog station interface (ASI) cards.
  • Multiservice route processor (MRP) cards.
  • System alarm processor (SAP) card.
  • System processing engine 310 (SPE310) cards.
  • System switch processor (SSP) card.
  • Voice interface cards (VICs), voice WAN interface cards (VWICs), and WAN interface cards (WICs). VICs, VWICs, and WICs are subcomponents of ASIs and MRPs.
  • Power supply modules.
  • Fan tray.

Removing and Replacing SPE310s

Before removing an operational SPE310 from the chassis, be sure to use ICSConfig or the Windows interface to shut it down (by clicking Start > Shutdown). This step is strongly recommended for the following reason: If Microsoft SQL Server was running on the SPE310 when it was removed from the chassis, then at the next startup of that SPE310, Microsoft SQL Server will require a long recovery period, during which certain Cisco ICS 7750 services and applications might have difficulty connecting to their respective databases.

Note   For instructions on how to remove and replace Cisco ICS 7750 FRUs, refer to Cisco ICS 7750 FRU Installation and Replacement .

Removing and Replacing MRPs and ASIs

Before removing an operational MRP or ASI from the chassis, you must press the SHTDN button on the card and wait for the Status LED to go off.

Note   For instructions on how to remove and replace Cisco ICS 7750 FRUs, refer to Cisco ICS 7750 FRU Installation and Replacement .

Removing and Replacing Memory Modules, DSP Modules, and VPN Modules

You can install or replace the following types of modules on Cisco ICS 7750 cards:

  • ASI81s, ASI160s, MRP3-8FXSs, and MRP3-16FXSs—These cards have one dual in-line memory module (DIMM) slot. You can install a 16-MB or 32-MB DIMM to increases the dynamic RAM (DRAM). The maximum amount of DRAM that is currently supported on ASIs is 128 MB. ASIs also have two packet voice/data module (PVDM) slots. Installing or replacing a PVDM gives these cards additional digital signal processors (DSPs) for processing heavier voice traffic loads.
  • MRP200s and MRP300s—These cards have the same slots for DIMMs and PVDMs that ASIs, MRP3-8FXSs, and MRP3-16FXSs have. MRP200s and MRP300s also have a socket for a Virtual Private Network (VPN) module. Installing a VPN module enables the card to encrypt data, using the Data Encryption Standard (DES) and Triple DES (3DES) algorithms at speeds suitable for a full-duplex T1 serial connection (4 megabits per second [Mbps] for 1514-byte packets).
  • MRP300s, MRP3-8FSXs, and MRP3-16FXSs—In addition to the DIMM, PVDM, and VPN module slots described above, these cards have 16 MB of onboard Flash memory, and a Flash slot for expansion up to 80 MB Flash memory via 16 MB, 32 MB or 64 MB SIMMs.
  • SPE310s—SPE310s have 512 MB of onboard RAM. You can increase the RAM on the SPE310 by installing DIMMs in its two DIMM slots. The maximum amount of RAM that is supported on the SPE310 is 1.536 GB (with a 512-MB DIMM installed in both slots).
    • Note   For complete details on how to install these modules, refer to Installing Memory, PVDM, and VPN Modules in ASI, MRP, and SPE310 Cards in the Cisco ICS 7750.

WIC, VWIC, and VIC Hardware Combination Guidelines

For guidelines on the PVDMs that are required for the supported combinations of WICs, VICs, and VWICs in MRP cards and ASI cards, see "PVDM Requirements."

Configuring the System for Remote System Manager Dial-Up

This section explains how to install and configure a modem to enable remote dial-up access to ICS System Manager.

Installing the Modem

Complete the following steps to install a modem for remote dial-up access to ICS System Manager:

Step 1   Connect a modem to the SAP COM1 port. See the "SAP COM Ports" section.

Step 2   Power on the modem.

Step 3   On a PC, use Terminal Services Client to access the SPE310 running System Manager. See the "Accessing the SPE310 Windows Interface Through Terminal Services Client" section.

Step 4   On the SPE310 desktop, choose Start > Settings > Control Panel > Phone and Modem Connections.

The Location Information dialog box appears.

Step 5   In the What Area Code (or City Code) Are You in Now? field, enter your area code.

Step 6   Click OK.

The Phone and Modem Options dialog box appears.

Step 7   Click the Modems tab.

Step 8   Click Add.

The Add/Remove Hardware Wizard starts.

Step 9   Click Next.

The system tries to detect the modem. If the system detects a modem, the name of the modem appears in the Detected Modems pane. If the system does not detect a modem, you will be able to select the modem from a list.

Step 10   Click Next.

  • If the system detected a modem, the modem installation process will start. Click Finish when the modem installation is complete.
  • If the system did not detect a modem, verify the following:
    • The modem is properly connected to the COM1 port on the SAP card. (Refer to the "SAP Card COM Ports" section in the "Installing the Cisco ICS 7750" chapter of the Cisco ICS 7750 Hardware Installation Guide.)
    • The modem is powered on. (Refer to the documentation that came with your modem.)
    • The Terminal Services Client session is with the SPE310 running System Manager, not another SPE310.

Click Back; then try Step 10 again. If the system still does not detect the modem, power off the modem, connect it to the COM2 port on the SAP card, and try this procedure again, beginning with Step 2.




Configuring the Modem

Complete the following steps to configure a modem for remote dial-up access to ICS System Manager:

Step 1   On the SPE310 desktop, click Start > Settings > Network and Dial-up
Connections > Make New Connection.

The Network Connection Wizard starts.

Step 2   Click Next.

Step 3   In the Network Connection Type dialog box, click the Accept incoming connections radio button.

Step 4   Click Next.

Step 5   In the Devices for Incoming Connections dialog box, check the check box next to the modem that is connected to the SAP card.

Step 6   Click Next.

Step 7   In the Incoming Virtual Private Connection (VPN) dialog box, you can enable or disable VPN connections to the Cisco ICS 7750. Click the radio button that best meets your security needs.

Step 8   Click Next.

Step 9   In the Allowed Users dialog box, check the check boxes next to the names of the users to whom you want to give permission for remote ICS System Manager dial-up access.

Step 10   If a user does not appear in the Users Allowed to Connect pane, click Add to assign a user ID and password to that user so that you can grant him or her remote System Manager dial-up access privileges.

Step 11   Click Next.

Step 12   In the Networking Components dialog box, choose Internet Protocol (TCP/IP) from the list of networking components, and click Properties.

Step 13   In the Incoming TCP/IP Properties dialog box, choose the Specify TCP/IP Addresses radio button; in the From and To fields, enter a range of IP addresses to be assigned to incoming clients.

Note    The IP address range that you specify here should be different from the IP address range that you specified during ICSConfig.

Step 14   In the Completing the Network Connection Wizard dialog box, enter a name for the connection, and click Finish.




Restoring System Data to the SPE310 Running System Manager

This section explains how to restore system software data (SPE310 registry settings, ICS System Manager database records, and Cisco IOS configuration files for ASI and MRP cards) to the SPE310 running System Manager, as follows:

Note    Backups from previous system software releases cannot be used to restore data to a Cisco ICS 7750 running system software release 2.1.0 and later. Use the restore procedures in this section only for backups that you performed while running system software release 2.1.0 and later.
Note    In order to successfully restore system software data, network connectivity is required, unless the data that you backed up is available on another type of media (such as a CD-ROM).

SPE310 Running System Manager Restore Scenarios

This section describes two scenarios in which it is necessary to restore system software data to the SPE310 running System Manager:

  • Restoring data to an existing (previously configured) SPE310 running System Manager
  • Restoring data to a new or reimaged (unconfigured) SPE310 running System Manager
Note    For SPE310 replacement instructions, refer to Cisco ICS 7750 FRU Installation and Replacement. For SPE310 reimaging instructions, refer to the Cisco ICS 7750 Troubleshooting Guide.
Note    You cannot currently restore system COM port settings or the host names of system cards.
Note    You can restore data only to an SPE310 in the same chassis—restoring data to an SPE310 in a different chassis is not currently supported.
Note    For the purposes of this section, a chassis is considered the same chassis if it contains the SPE310 running System Manager from which the backup data came, if the same cards are installed in the chassis that were installed when you performed the backup, and if the configuration of the cards in that chassis has not changed since you performed the backup.

Preparing to Restore Data to the SPE310 Running System Manager

This section explains how to prepare the system for restoring data to an SPE310 running System Manager. Complete the following steps.

Caution   To prevent ESD damage, handle cards by the edges only, and use an ESD-preventive wrist strap or other grounding device.
Step 1   Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.

Step 2   Use a rolled EIA/TIA-232 cable or the supplied console cable (blue) and an RJ-45-to-DB-9 adapter to connect a COM port on the computer to the console port on the SAP.

Step 3   Disengage MRP and ASI cards that do not have Flash memory installed (MRP200, ASI160, ASI81) from the chassis backplane by completing the following steps.

Caution   Flash-based MRP and ASI cards (MRP300, MRP3-8FXS, MRP3-16FXS) should not be disengaged during the restore process.

a. Completely loosen the captive screws.

b. Press the upper and lower ejector levers outward at the same time to disengage the MRP or ASI from the backplane.

Caution   Always use the ejector levers to disengage or seat cards. Failure to use the levers can cause erroneous system error messages that indicate a card failure. Do not use the ejector levers to lift or support the weight of the card.

c. Grasp the ejector levers, and gently pull the MRP or ASI about one inch out of the chassis.

Step 4   Repeat Step 3 for any additional MRP and ASI cards in the chassis that do not have Flash memory installed (MRP200, ASI160, ASI81).

Depending on the configuration of the SPE310 running System Manager to which you are restoring data, continue as follows:

  • If you are restoring data to an existing (previously configured) SPE310 running System Manager, go to Step 5.
  • If you are restoring data to a new or reimaged (unconfigured) SPE310 running System Manager, go to Step 6.

Step 5   If you are restoring data to an existing (previously configured) SPE310 running System Manager, make sure that the Simple Network Management Protocol (SNMP) community strings, IP addresses for other SPE310s, and Windows 2000 administrator (user ID administrator) password are the same as they were when you performed the backup.

Note    SNMP community strings and system passwords are case sensitive.

If you need to change any of these settings, complete the following steps:

a. Open a web browser, and access ICSConfig:

http:// IP address/icsconfig

b. Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

c. Click OK.

d. Complete ICSConfig, and submit your changes.

e. Go to the "Using the Restore Wizard" section.

Step 6   If you are restoring data to a new or reimaged (unconfigured) SPE310 running System Manager, complete the following steps:

a. If a defective SPE310 is in the chassis, remove the SPE310. Refer to Cisco  ICS 7750 FRU Installation and Replacement for instructions.

b. Depending on the scenario, refer to the following documentation:

  • If you are restoring data to a new (factory-configured) SPE310, before you continue, make sure that you have completed the necessary procedures in the "Replacing the SPE310 Running System Manager" section of Cisco ICS 7750 FRU Installation and Replacement , up to and including installation of the ICS system software.
  • If you are restoring data to a reimaged SPE310, before continuing, ensure that you have completed the necessary procedures in the Cisco ICS 7750 Troubleshooting Guide.

c. Open a HyperTerminal session with the SAP (see the "Accessing Processor Cards Through the SAP" section), and enter the following commands, as necessary, to change your system settings to those that were in use when you performed the backup:

  • Change the administrator password:
net user administrator *
  • Change the replacement SPE310 IP address and default gateway IP address:
netsh interface ip set address local static <SPE310 IP address> <subnet mask>
<gateway IP address> <number of Hops>

For example:

netsh interface ip set address local static 172.16.48.6 255.255.255.0
172.16.48.1 1

where 172.16.48.6 is the SPE310 IP address, 255.255.255.0 is the subnet mask, 172.16.48.1 is the default gateway IP address, and 1 is the number of hops.

d. If additional SPE310s are installed and their network settings have been changed since you performed the backup, repeat Step 6c for each additional SPE310, changing its IP address and subnet mask to the values that were in use when you performed the backup.




Go to the "Using the Restore Wizard" section.

Using the Restore Wizard

This section explains how to use the Windows 2000 Restore Wizard to configure your system for the restore process (for system software release 2.1.0 and later only). Complete the following steps:

Step 1   Access the SPE310 Windows interface in either of the following ways:

Step 2   On the SPE310, choose Start > Programs > Accessories > System Tools > Backup.

Step 3   Click Restore Wizard.

The Welcome to the Restore Wizard dialog appears.

Step 4   Click Next.

The What to Restore dialog appears.

Step 5   Click the Import File button.

The Backup File Name dialog appears.

Note    Since the data is backed up on an external device, if something similar to Z:\ICS7700_Backup_<timestamp>.bkf or \\Remote device IP address\sharename\ICS7700_Backup_<timestamp>.bkf does not appear in the Catalog backup file field, click Browse, and navigate to the backup folder location on the remote device. Then click OK.

Step 6   Identify database records to be restored as follows: From the tree in the left pane of the What to Restore dialog, click the plus sign (+) as needed to fully expand the tree. Then click the necessary check boxes at each level of the tree. For example: Z:\ICS7700_Backup_<timestamp>.bkf or \\Remote device IP address\share name\ICS7700_Backup_<timestamp>.bkf (remote).

Step 7   Click OK.

Step 8   Click Next.

The Completing the Restore Wizard dialog appears.

Step 9   Click the Advanced button.

The Where to Restore page appears.

Step 10   Click the drop-down arrow to view a list of choices for the Restore Files To field, and choose Original location.

Step 11   Click Next.

The How to Restore page appears.

Step 12   Click the Always replace the file on disk radio button.

Step 13   Click Next.

The Advanced Restore Options page appears.

Step 14   Check the Restore security and the Restore junction points, not the folders and data they reference check boxes.

Step 15   Click Next.

The Completing the Restore Wizard dialog appears again.

Step 16   Click Finish.

Step 17   Click OK.

The Restore Progress dialog box appears. When the system completes this process, the following message will be displayed in the Restore in Process dialog:

Restore is complete.
Note    The message Restore is complete indicates that the Restore Wizard has completed. You must still complete the "Starting the Restore Process" procedure to restore system software data.

Step 18   Click Close.

Step 19   Close the Backup window.




Continue with the "Starting the Restore Process" section.

Starting the Restore Process

This section explains how to initiate the restore of system files. Complete the following steps:

Step 1   Access the SPE310 Windows interface in either of the following ways:

Step 2   On the SPE310, click Start > Run.

The Run dialog opens.

Step 3   In the Open field, enter the following command:

cmd

A DOS window opens.

Step 4   Navigate to c:\Program Files\Cisco Systems\ics\backuprestore.

Step 5   Enter the following command:

icsrestore

Press y to confirm that you wish to continue.

The system restores the following files and database records:

  • Registry settings
  • ICS System Manager database records
  • IOS configuration files for cards with no Flash memory installed (MRP200s, ASI81s, and ASI160s)

Output similar to the following will be displayed:

Restore can take up to 10 minutes
Stopping FMMServer
.....
Successfully stopped FMMServer
The backup data is version compatible with the current system.
shutting down Database Engine
Please wait...It might take a few minutes
Starting the Database Engine
Restoring ICSSA10
Restoring ICSSM10
Restoring ICSSWIM10
Restore Successful
Removing c:\ics7700-backup
C:\Program Files\Cisco Systems\ics\backuprestore>

Step 6   You must manually restore the IOS configuration files for Flash-based cards (including the SSP and each Flash-based MRP or ASI card (MRP300, MRP3-8FXS, MRP3-16FXS) in the chassis.

When restore is complete, erase each Flash-based card's configuration as follows:

a. On a PC, open a HyperTerminal session with the SAP (see the "Accessing Processor Cards Through the SAP" section).

b. Press Ctrl-backslash (\), and use the SAP menu to switch to the desired Flash-based card.

c. Enter privileged EXEC Flash mode by entering the following command:

switch> enable

d. Enter your enable password.

e. Erase the startup configuration by entering the following command:

switch# erase startup-config

f. Restart the card by entering the following command:

switch# reload

You may see the message:

System configuration has been modified. Save? [yes/no]:

Enter no. The Flash-based card reboots. When it has finished booting, its STATUS LED will turn green, and its ALARM LED should go off.

Step 7   Repeat Step 6 for the SSP and every Flash-based MRP or ASI card (MRP300, MRP3-8FXS, MRP3-16FXS) in the chassis. The card will reboot. For each card, this process will take from 5 to 10 minutes.

Step 8   Restore the startup configurations that were manually backed up for all Flash-based cards, including the SSP and each Flash-based MRP or ASI card (MRP300, MRP3-8FXS, MRP3-16FXS), from the remote device (computer on the network) on which you stored your backup files.

Note    If the remote device (computer on the network) on which you stored your backup files cannot access the SAP, you must copy the backup configuration files to the PC that is connected to the SAP console port.

a. Choose Start > Run.

b. Enter the following command to open the backup startup configuration in Notepad:

notepad.exe \\hostname\sharename\path\filename.txt

where \\hostname\sharename\path is the shared path name to the remote device (computer on the network) on which you stored your backup files, and filename is the backup configuration filename for this card as specified in Step 6(d) in the "Using Backup Now" section. For example, an SSP configuration file could be named Backup1_Switch.txt, and an MRP300 configuration file could be named Backup1_R00ffff900073.txt.

c. From Notepad, choose Edit > Select All.

d. Copy the contents of the Notepad window to the clipboard.

e. Apply the backup startup configuration to the Flash-based card. Open a HyperTerminal session with the SAP (see the "Accessing Processor Cards Through the SAP" section).

f. Press Ctrl-backslash (\), and use the SAP menu to switch to the Flash-based card to which you want to restore the startup configuration.

g. Enter privileged EXEC mode by entering the following command:

Switch> enable

h. Enter your enable password.

i. Enter the following command to configure from the terminal:

Switch# configure terminal

j. Paste the backup startup-config into the HyperTerminal session window.

k. Enter the following commands to save the running configuration as the startup configuration:

Switch# copy running-config startup-config

Step 9   Repeat Step 8 for the SSP and for every Flash-based MRP or ASI card (MRP300, MRP3-8FXS, MRP3-16FXS) in the chassis.

Note    It is important to restore only those startup configurations that were saved (backed up) at the same time that the System Manager backup procedure was conducted. Attempting to restore a startup configuration manually on a Flash-based card that was saved at a time other than when System Manager was backed up may cause System Manager to be unable to detect and manage that Flash-based card.
Caution   When you install cards, be sure to apply equal pressure to the top and bottom of the card. You can damage the card and the chassis backplane if you apply too much pressure to the bottom or the top of the card.

Step 10   Gently slide each MRP and ASI card that does not have Flash memory installed (MRP200, ASI160, ASI81) back into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the amount of force that you use to move the card past the grounding clips. If you encounter extreme resistance, pull the card out slightly, and push it back in again.

Step 11   Press the upper and lower ejection levers inward at the same time until they lock into their slots. This firmly seats the cards into the chassis.

The MRP and ASI cards that do not have Flash memory installed (MRP200, ASI160, ASI81) will reboot. This process will take from 5 to 10 minutes.

Step 12   Reload the IOS image on the SSP:

a. Open an ICS System Manager session on the SPE310 (see the "Accessing ICS System Manager" section).

b. Click the Software Upgrade tab on the ICS System Manager home page.

c. From the Software Upgrade page, click Deliver to a system card next to the image that you want to install.

d. Click the drop-down arrow to view a list of choices for the Select a Target System Card field, and choose the SSP.

e. Click Deliver. The image is uploaded to the SSP. This process takes from 4 to 6 minutes for a 4-MB file.

For additional information about the status of the restore, refer to the log file, which is stored on the SPE310 at C:\w2ks\icsrestore.log.




Upgrading System Software

This section tells how to upgrade the Cisco ICS 7750 from system software release 2.1.0, 2.2.0, or 2.3.0 to system software release 2.4.0 and how to install system software release 2.4.0 on a new or reimaged SPE310.

Note   Before you upgrade the system software, we recommend that you back up your system data. For instructions on backing up system data, see the "Backing Up System Data" section.

This section contains instructions for upgrading system software as follows:

System Software Upgrade and Installation Scenarios

There are several different installation and upgrade scenarios for system software release 2.4.0. Before installing system software release 2.4.0, determine which scenario applies to your situation, and follow the instructions below to determine on which SPE310 to run the setup program, and which software installation option to choose.

Note   There must be one SPE310 running ICS System Manager in the chassis. All other SPE310s in the chassis must run Core Software.
  • Upgrading the entire chassis from system software release 2.1.0 or later to system software release 2.4.0—In this scenario, you must run the setup program on the SPE310 running ICS System Manager and, when prompted by the setup program, select the SPEs which you want to upgrade to release 2.4.0.
  • Upgrading an SPE310 running Core Software to ICS Core Software release 2.4.0—In this scenario, you must run the setup program on the SPE310 running Core Software that you want to upgrade and, when prompted by the setup program, select the option to upgrade ICS Core Software.
  • New installation of ICS System Manager release 2.4.0 on a new or reimaged SPE310—In this scenario, you must run the setup program on the SPE310 on which you want to run ICS System Manager and, when prompted by the setup program, select the option to install ICS System Manager software. This option is not available if you are accessing the SPE310 through Terminal Services Client or if you downloaded the upgrade-only package from CCO.
  • New installation of ICS Core Software release 2.4.0 on a new or reimaged SPE310—In this scenario you must run the setup program on the SPE310 on which you want to install Core Software and, when prompted by the setup program, select the option to install Core Software.
  • Conversion of ICS Core Software to ICS System Manager—The system software release 2.4.0 setup program can convert an SPE310 that is running Core Software to an SPE310 running ICS System Manager. In this scenario, you must run the setup program on the SPE310 running Core Software that you want to convert and, when prompted by the setup program, select the option convert ICS Core Software to ICS System Manager. This option is not available if you are accessing the SPE310 through Terminal Services Client or if you downloaded the upgrade-only package from CCO.

System Software Release 2.4.0 Media Options

System software release 2.4.0 can be installed from the following sources, with the following options:

  • CD-ROM—The system software release 2.4.0 CD-ROM contains a complete set of the system software, including Microsoft SQL Server software and Microsoft hotfixes. This package can be used to install release 2.4.0 on an SPE310 that does not currently have system software installed, or to upgrade an SPE310.
  • Download from CCO—There are two sets of system software release 2.4.0 available from CCO:
    • S77a-2.4.0.exe—This package contains the complete set of system software version 2.4.0, including Microsoft SQL server software. This package can be used for new installations or for upgrades of existing system software.
    • S77a-Upgrade-2.4.0.exe—This package contains only the software components that have changed since system software release 2.1.0 and that are necessary to upgrade to release 2.4.0. This package does not contain Microsoft SQL server software. This package is smaller, resulting in a much shorter download time, but this package cannot be used for new installations of ICS system software.

Installing the System Software from the CD-ROM

To install system software release 2.4.0 from the CD-ROM:

Step 1   Connect the CD-ROM drive to the Cisco ICS 7750. See the "Attaching the CD-ROM Drive Tray" section and the "Installing the CD-ROM Drive" section.

Step 2   Access the Windows interface on the SPE310 running System Manager, using either directly connected peripherals or Terminal Services Client. See the "Accessing SPE310s" section for more information.

Note    Not all upgrade and installation options are available through Terminal Services Client. See the "System Software Upgrade and Installation Scenarios" section for more information.

Step 3   On the SPE310 on which you want to install release 2.4.0 software, choose Start > Run.

Note    For more information about which SPE310 to install the release 2.4.0 software on, see the "System Software Upgrade and Installation Scenarios" section.

The Run dialog opens.

Step 4   in the Open field, enter d:\setup to run setup.exe from the CD-ROM.

The Installation Wizard starts, displaying the Welcome page.

Step 5   Follow the instructions presented by the Installation Wizard. If more clarification is needed about any of the options presented by the Installation Wizard, consult the online help.

Note    During the installation process, the SPE310 may restart. If you are accessing the SPE310 through directly connected peripherals, the setup program will automatically log in as Administrator and continue the installation process after the SPE310 restarts. If you are accessing the SPE310 through Terminal Services Client, then you will have to log in to the SPE310 again after the restart. The setup program will continue the installation process after you log in.



Downloading and Installing System Software

Complete the following steps to download system software release 2.4.0 from Cisco's website and to install the software:

Step 1   Access the Windows interface on the SPE310 running System Manager, using either directly connected peripherals or Terminal Services Client. See the "Accessing SPE310s" section for more information.

Note    Not all upgrade and installation options are available through Terminal Services Client. See the "System Software Upgrade and Installation Scenarios" section for more information.

Step 2   Using the web browser installed on the SPE310 running System Manager, log on to CCO either as a registered user or as a guest.

Go to the Cisco home page (www.cisco.com ), and log on as a guest or registered user:

  • Guest users will be granted limited access to Cisco's Software Image Library. Contact your Cisco service representative to obtain Special File privileges.
  • Registered users with software service contracts will be granted full access privileges to the Software Center. If you do not have access to the Software Image Library, please check the terms of your service contract before contacting Cisco (or your sponsoring Cisco partner for PICA customers).

Step 3   Enter the following URL in the web browser:

http://www.cisco.com/public/sw-center/sw-voice.shtml

Step 4   In the ICS 7750 section, click the link for System Release 2.4.0.

Note    If you are downloading one of the software images with Triple DES (3DES) encryption, special approval might be required. Follow the instructions on the screen.

Step 5   Enter the special access code in the field as instructed, if necessary.

There are some areas of the Software Center to which you can gain access only by entering a special access code. Special access codes are provided either through a postal letter (through electronic or regular mail) informing you of the availability of an upgrade on CCO or through a conversation with authorized Cisco personnel.

Step 6   Click the link corresponding to the package that you wish to download. There are two options available:

  • S77a-2.4.0.exe—This package contains the entire set of system software release 2.4.0. This package should be used for new installations.
  • S77a-Upgrade-2.4.0.exe—This package contains only the software necessary to upgrade to system software version 2.4.0 from system software version 2.1.0, 2.2.0, or 2.3.0. This package is smaller, resulting in shorter download time, but this package cannot be used for all installation and upgrade scenarios. For more information about which installation and upgrade scenarios cannot use the upgrade package, see the "System Software Upgrade and Installation Scenarios" section.

Step 7   When prompted, select the option in the browser to save the package to the SPE310 hard drive.

Note    These instructions assume that the Cisco ICS 7750 has Internet connectivity. If the ICS 7750 does not have Internet connectivity, you can also download the system software package to a PC and then copy the package to the SPE310 hard disk.

Step 8   When the download has finished, from the Windows 2000 Start menu, choose Start > Programs > Accessories > Windows Explorer to open Windows Explorer.

Step 9   In Windows Explorer, navigate to the subdirectory in which you saved the downloaded package.

Step 10   In Windows Explorer, double-click the downloaded package name.

The Location to Save Files dialog box appears.

Step 11   Click Next to accept the default directory name. Optionally, you can change the directory name to extract the system software to a different directory, but you must extract the software on the SPE310 hard disk.

The system software is extracted from the download package. The Installation Wizard appears, displaying the Welcome page.

Step 12   Follow the instructions presented by the Installation Wizard. If more clarification is needed about any of the options presented by the Installation Wizard, consult the online help.

Note    During the installation process, the SPE310 may restart. If you are accessing the SPE310 through directly connected peripherals, the setup program will automatically log in as Administrator and continue the installation process after the SPE310 restarts. If you are accessing the SPE310 through Terminal Services Client, then you will have to log in to the SPE310 again after the restart. The setup program will continue the installation process after you log in.



Upgrading Cisco IOS Software Images

The system switch processor (SSP), multiservice route processors (MRPs), and analog station interfaces (ASIs) in your Cisco ICS 7750 run Cisco IOS software. There are two different procedures for upgrading Cisco IOS images on system cards:

Current Cisco IOS images are available on CCO.

Note   When upgrading to system software release 2.4.0, you must upgrade the Cisco IOS images on all MRP200s, ASI81s, ASI160s, and the SSP.

Upgrading IOS Software Images Through System Manager

To upgrade an IOS software image on a non-Flash-based system card, use the Software Upgrade tab in System Manager to first upload the new software image to the System Manager software library, and then to deliver the new image to the system card.

Note   Although the System Manager software library will display the IOS image running on Flash-based system cards (the MRP300, MRP3-8FXS, and MRP3-16FXS), you cannot use System Manager to upgrade the IOS image on these cards. You must upgrade those cards through the IOS CLI.
Note   Before you can upgrade an IOS software image on a non-Flash-based card (MRP200, ASI81, and ASI160), you must have installed ICS System Manager and completed the initial configuration of the Cisco ICS 7750 using ICSConfig. For more information about initial configuration using ICSConfig, see the "Running the Initial Configuration Program" section.
Uploading a Software Image into the Software Library

Follow these steps to upload an image to the Software Library:

Step 1   Access ICS System Manager. For instructions, see the "Accessing ICS System Manager" section.

Step 2   From the System Manager home page, click the Software Upgrade tab.

Step 3   Click Add Image.

Step 4   In the Specify Image File Name field, enter the image file name. You can also click Browse to open the browser Choose File dialog box, and locate the image file by browsing your PC file system.

Step 5   Click Upload to ICS 7750. The image will be uploaded to the software library. This takes about 30 seconds for a 4-MB file. Once the upload is complete, the Software Upgrade main page appears with an entry for the uploaded image in the Software Library.




Delivering an IOS Image to a System Card

Follow these steps to deliver an IOS software image from the software library to a non-Flash-based system card:

Step 1   Access ICS System Manager. For instructions, see the "Accessing ICS System Manager" section.

Step 2   From the System Manager home page, click the Software Upgrade tab.

Step 3   In the Software Library table, find the IOS image that you want to deliver.

Step 4   In the same row as the image that you want to deliver, click deliver to a system card.

Step 5   Select the system card from the Select a Target System Card pull-down field.

Step 6   Click Deliver.




Upgrading IOS Software Images Through the IOS Command-Line Interface

Delivery of an IOS image to the MRP300, MRP3-8FXS, and MRP3-16FXS system cards is not supported via the Upgrade tab in the current version of System Manager. These cards contain Flash memory and require the use of the Cisco IOS command-line interface (CLI) to copy an IOS image from a Trivial File Transfer Protocol (TFTP) server to the Flash memory in order to deliver a new IOS image to them.

Follow these steps to upgrade an image on one of these cards:

Step 1   Access the system card that you want to upgrade, using Telnet. For instructions, see the "Accessing the Cisco IOS CLI on ASIs, MRPs, and the SSP Through Telnet" section.

Step 2   Enter the enable command and your IOS enable password to enter privileged EXEC command mode:

> enable
Password: password
#

Step 3   Enter the following command:

# copy tftp: flash:

Step 4   Respond to the prompts to supply the location and name of the IOS image file.

Note    For more information about the copy tftp: flash: IOS command, refer to the "Loading and Maintaining System Images " section of the Cisco IOS Configuration Fundamentals Configuration Guide, Release 12.2.