Document ID: 28688 |
FeedbackIntroduction
This document explains the step-by-step procedure for upgrading the software image on Catalyst 5000/5500 series switches running CatOS on their supervisor module, and Cisco IOS® on the Route Switch Module (RSM) / Route Switch Feature Card (RSFC). The software image upgrade is required for the following reasons:
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You want to implement new features in your network that are available in the new software release.
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You want to install a new line card that is not supported by the current software version that you run on the switch.
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Your switch has been affected by a known bug that is resolved in the next software release.
Before You Begin
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.
Prerequisites
Before attempting this configuration, please ensure that you meet the following prerequisites:
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verified memory and boot ROM requirements
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downloaded the valid software image
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installed the TFTP server on your PC
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backed up the current switch configuration and software image
Verify Memory and Boot ROM Requirement
You should verify the minimum DRAM memory and boot ROM version required for the new software image, and whether your switch supports those requirements. The show version command displays the DRAM installed and the boot ROM version on your switch.
CAT5500> (enable) show version
WS-C5500 Software, Version McpSW: 4.5(3) NmpSW: 4.5(3)
Copyright (c) 1995-1999 by Cisco Systems
NMP S/W compiled on Sep 2 1999, 17:43:54
MCP S/W compiled on Sep 02 1999, 17:41:49
System Bootstrap Version: 3.1.2
!--- This is the boot ROM version running on your switch.
Hardware Version: 1.3 Model: WS-C5500 Serial #: 069048037
Mod Port Model Serial # Versions
--- ---- ---------- --------- ----------------------------------------
1 2 WS-X5530 010851482 Hw : 2.0
Fw : 3.1.2
Fw1: 4.2(1)
Sw : 4.5(3)
2 24 WS-X5224 010829624 Hw : 1.4
Fw : 3.1(1)
Sw : 4.5(3)
4 48 WS-X5012 010125020 Hw : 2.3
Fw : 2.3(2)
Sw : 4.5(3)
6 24 WS-X5225R 012123124 Hw : 3.1
Fw : 4.3(1)
Sw : 4.5(3)
7 2 WS-X5158 005906987 Hw : 2.5
Fw : 1.3
Fw1: 3.1(2)
Sw : 3.2(6)
13
DRAM FLASH NVRAM
Module Total Used Free Total Used Free Total Used Free
------ ------- ------- ------- ------- ------- ------- ----- ----- -----
1 32640K 14384K 18256K 8192K 4149K 4043K 512K 122K 390K
!--- The amount of DRAM and Flash size installed on the switch.
Uptime is 45 days, 5 hours, 54 minutesCAT5500> (enable)
CAT5500> (enable)
You can verify the requirements for the new software image using the respective release notes. Refer to the following release notes:
Download Software Image
The CatOS software image must be downloaded onto the PC that will act as the TFTP server prior to actual image upgrade. Download the software image from the Downloads. To download the software image, you must be a registered user and you must be logged in.
Install TFTP Server
For sample output for this document, we have installed a Cisco TFTP server on a PC running Microsoft ™ Windows 2000 Professional. You can use any TFTP server that can be installed on any platform. It is not necessary that you use a PC with a Windows OS.
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Download and install any shareware TFTP software from the Internet on the PC that you will be using to copy the CatOS software image to the switch. The TFTP server root directory must be the directory to which the software image is downloaded. You can download the images to the default root directory of the TFTP server or change the root directory path to the directory in which the software image is stored. For the Cisco TFTP server, you can change the root directory from the View Menu->Options.
Note: The document was written when the Cisco TFTP server was available for download via the Downloads. Cisco no longer supports the Cisco TFTP server. If you are using the Cisco TFTP server, disable the logging function to prevent excessive logging, which can disrupt the TFTP process. Disable logging on the Cisco TFTP server from the View Menu->Options, deselect Enable Logging, and select Ok. By default, logging is enabled.
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Access the switch Command Line Interface(CLI) by connecting a console cable between the switch console port and the PC. Refer to Connecting a Terminal to the Console Port on Catalyst Switches to access the CLI using the hyperterminal.
Note: The switch can be upgraded using remote Telnet access. However, you will loose Telnet connectivity when the switch is reloaded during the software upgrade. The Telnet can be re-established once it is loaded with the new image, but to troubleshoot in case of failure, it is essential to have local console access. A switch upgrade using console access is preferred
Backup Configuration and Software Image
Perform a backup of the switch configuration and the current software image to the PC running TFTP server. If your upgrade procedure fails due to reasons such as insufficient memory or not enough space on the bootflash of the switch to support the new image, you can always recover the switch to normal mode using the same image that was present in the switch. If you loose the switch configuration for any reason, you can always restore the configuration from the TFTP server. Refer to the following document for information on how to manage the configuration files and software images:
Components Used
This document is not restricted to specific software and hardware versions.
The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.
Catalyst 5000/5500 Series Switches
The Catalyst 5000 switches have a variety of Supervisor modules available: Supervisor I, II, II G, III G, and III. The software upgrade procedure is different for Catalyst switches with Supervisor I, II, II G, III G, and Catalyst switches with Supervisor III.
CatOS Supervisor I, II, II G, III G
In this section, you are presented with the information to configure the features described in this document.
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By now, you should have verified the memory/boot ROM requirements, have the TFTP server on your PC, and the switch console accessed from the switch console port. If you are not ready with this setup, refer to Before You Begin section.
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Configure the management IP address (sc0) and check the connectivity between the switch and the PC on which the TFTP server is installed. It is recommended that you configure the PC and the switch management IP address in the same VLAN. If they are in different VLANs, make sure to configure the default gateway on the PC and the switch so that they can ping each other.
!--- The management(sc0) IP address is configured on the switch. Cat5500> (enable) set interface sc0 1 10.10.10.1 255.255.255.0 Interface sc0 vlan set, IP address and netmask set. !--- Verify the management(sc0) IP address. Cat5500> (enable) show interface sl0: flags=51<UP,POINTOPOINT,RUNNING> slip 0.0.0.0 dest 0.0.0.0 !--- We have set the sc0 in VLAN1 and !--- the switch port connecting to the PC is in VLAN1. sl0: flags=63<UP,BROADCAST,RUNNING> vlan 1 inet 10.10.10.1 netmask 255.255.255.0 broadcast 10.10.10.255 Cat5500> (enable) !--- Verify the IP connectivity between !--- the switch and PC with the TFTP server. Cat5500> (enable) ping 10.10.10.2 10.10.10.2 is alive -
Check the bundled software image, which is currently stored in bootflash by issuing the show flash command. You can not view the single software image, which is downloaded from the software center.
!--- The switch Flash currently has the CatOS 4.5(2) !--- image stored on bootflash. Cat5500> (enable) show flash File Version Sector Size Built --------------- -------------------- ------------ ------- ----------------- c5000 nmp 4.5(2) 02-11 1985149 06/26/99 16:33:50 epld 4.5 30 73392 06/26/99 16:33:50 lcp xa2 4.5(2) 12-15 57658 06/26/99 09:33:26 lcp xa1 4.5(2) 12-15 88022 06/26/99 09:31:30 lcp atm 4.5(2) 12-15 26185 06/26/99 09:24:00 mcp 360 4.5(2) 12-15 223688 06/26/99 09:33:49 lcp tr 4.5(2) 12-15 32127 06/26/99 09:24:42 lcp c5ip 4.5(2) 12-15 25506 06/26/99 09:28:29 lcp 64k 4.5(2) 12-15 54352 06/26/99 09:28:27 atm/fddi 4.5(2) 12-15 26209 06/26/99 09:23:17 lcp 360 4.5(2) 12-15 130060 06/26/99 09:29:25 lcp 4.5(2) 12-15 26236 06/26/99 09:23:15 smcp 4.5(2) 12-15 33174 06/26/99 09:17:01 mcp 4.5(2) 12-15 25092 06/26/99 09:20:14 Cat5500> (enable) -
Copy the new software image into the bootflash from TFTP server and verify that the image is properly copied. The image that was copied will be uncompressed by the switch and will override the previous image present on the Flash.
!--- The new software image is downloaded from TFTP server. Cat5500> (enable) download 10.10.10.2 cat5000-sup.5-5-15.bin Download image cat5000-sup.5-5-15.bin from 10.10.10.2 to module 1 FLASH (y/n) [n]? y | Finished network single module download. (3212988 bytes) FLASH on Catalyst: Type Address Location AMD 29F016 20000000 NMP (P3) 8MB SIM Erasing flash sector...done. Programming flash sector...done. Erasing flash sector...done. Programming flash sector...done. Erasing flash sector...done. Programming flash sector...done. The system needs to be reset to run the new image. Cat5500> (enable) !--- The new image for CatOS version 5.5(15) has been copied !--- on the bootflash. Cat5500> (enable) show flash File Version Sector Size Built --------------- -------------------- ------------ ------- ----------------- c5000 nmp 5.5(15) 02-19 2272289 epld 5.5 30 73392 - lcp xa2 5.5(15) 20-25 62226 06/10/02 16:35:13 lcp xa1 5.5(15) 20-25 95716 06/10/02 16:33:14 lcp atm 5.5(15) 20-25 26622 06/10/02 16:26:56 mcp 360 5.5(15) 20-25 296744 06/10/02 16:35:49 lcp tr 5.5(15) 20-25 32596 06/10/02 16:27:47 lcp c5ip 5.5(15) 20-25 25911 06/10/02 16:29:35 lcp 64k 5.5(15) 20-25 61793 06/10/02 16:29:33 atm/fddi 5.5(15) 20-25 26637 06/10/02 16:26:06 lcp 360 5.5(15) 20-25 141156 06/10/02 16:30:44 lcp 5.5(15) 20-25 27521 06/10/02 16:26:04 smcp 5.5(15) 20-25 41709 06/10/02 16:24:08 mcp 5.5(15) 20-25 24500 06/10/02 16:25:07 Cat5500> (enable) -
Reset the switch so that after the reload, the switch boots with the new software image.
Cat5500> (enable) reset This command will reset the system. Do you want to continue (y/n) [n]? y Cat5500> (enable) 2002 Oct 10 19:56:46 %SYS-5-SYS_RESET:System reset from Console// ATE0 ATS0=1 ROM Power Up Diagnostics of Aug 19 1997 Init NVRAM Log LED Test ................... done ROM Checksum ............... passed Dual Port RAM r/w Test ..... passed ID PROM .................... passed System DRAM Size(mb) ....... 32 DRAM Data Bus Test ......... passed DRAM Address Test .......... passed DRAM Byte/Word Access Test .. passed EARL Test .................. passed BOOTROM Version 2.4(1), Dated Aug 19 1997 11:00:58 BOOT date: 10/10/02 BOOT time: 19:56:59 Uncompressing NMP image. Using zlib uncompression method NMP image is successfully uncompressed in DRAM Downloading epld sram device please wait ... Programming successful for Altera 10K10 SRAM EPLD Updating epld flash version from 0000 to 0600 Running System Diagnostics from this Supervisor (Module 1) This may take up to 2 minutes....please wait Cisco Systems Console Enter password: Cat5500>
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Verify the upgraded software version on the switch.
Cat5500> (enable) show version WS-C5500 Software, Version McpSW: 5.5(15) NmpSW: 5.5(15 !--- The switch is running CatOS version 5.5(15). Copyright (c) 1995-2002 by Cisco Systems NMP S/W compiled on Jun 10 2002, 16:21:08 MCP S/W compiled on Jun 10 2002, 16:24:08 System Bootstrap Version: 2.4(1) Hardware Version: 2.1 Model: WS-C5500 Serial #: 007410622 Mod Port Model Serial # Versions --- ---- ---------- --------- ---------------------------------------- 1 2 WS-X5506 007410622 Hw : 2.1 Fw : 2.4(1) Fw1: 2.4(1) Sw : 5.5(15) WS-F5511 007412541 Hw : 1.0 2 12 WS-X5113 003126652 Hw : 1.6 Fw : 1.2 Sw : 5.5(15) DRAM FLASH NVRAM Module Total Used Free Total Used Free Total Used Free ------ ------- ------- ------- ------- ------- ------- ----- ----- ----- 1 32768K 15172K 17596K 8192K 6656K 1536K 256K 167K 89K Uptime is 0 day, 0 hour, 1 minute Cat5500> (enable)
CatOS Supervisor III(WS-X5530)
The Catalyst 5000 Supervisor III supports two slots for the PCMCIA Flash card. If you have the PCMCIA Flash card installed on your switch, you have the choice to copy the new software image on bootflash or the PCMCIA Flash card. The bootflash is used in the procedure below. If you are using the PCMCIA Flash card, replace the bootflash: word in all of the commands below with slot0: or slot1:, depending on whether you have the image in slot 0 or slot 1.
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By now, you should have verified the memory/boot ROM requirements, have the TFTP server on your PC, and the switch console accessed from the switch console port. If you are not ready with this setup, refer to Before You Begin section.
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Configure the management IP address (sc0) and check the connectivity between the switch and the PC on which the TFTP server is installed. It is recommended that you configure the PC and the switch management IP address in the same VLAN. If they are in different VLANs, make sure to configure the default gateway on the PC and the switch so that they can ping each other.
!--- Configure the management(sc0) IP address on the switch. Cat5000> (enable) set interface sc0 1 10.10.10.1 255.255.255.0 Interface sc0 vlan set, IP address and netmask set. Cat5000> (enable) show interface sl0: flags=51<UP,POINTOPOINT,RUNNING> slip 0.0.0.0 dest 0.0.0.0 !--- We have set the management interface(sc0) in VLAN1 and !--- the switch port connecting to PC is in VLAN1. sl0: flags=63<UP,BROADCAST,RUNNING> vlan 1 inet 10.10.10.1 netmask 255.255.255.0 broadcast 10.10.10.255 !--- IP connectivity with the PC running TFTP server is verified. Cat5000> (enable) ping 10.10.10.2 10.10.10.2 is alive -
Verify that you have enough space available in the bootflash to copy the new image from TFTP server into the bootflash. You can check the size of the new image on the PC on which it's downloaded.
Cat5000> (enable) dir bootflash: -#- -length- -----date/time------ name 2 3463725 Dec 05 2002 00:35:36 cat5000-sup3.4-5-6a.bin 4117712 bytes available (3484464 bytes used) Cat5000> (enable) !--- Currently, there is 4 MB of free space available on bootflash. !--- The new image size is more than 4 MB. Delete the current image from !--- bootflash so that there is more space to copy the new image. Cat5000> (enable) delete bootflash:cat5000-sup3.4-5-6a.bin Delete image file (y/n) [n]? y !--- The current image is deleted from the bootflash, but not !--- removed permanently from bootflash. Squeeze the !--- bootflash so that deleted image is permanently removed from bootflash. Cat5000> (enable) squeeze bootflash: All deleted files will be removed, proceed (y/n) [n]? y Squeeze operation may take a while, proceed (y/n) [n]? y Erasing squeeze log !--- Now the bootflash has enough space available to copy the new image. Cat5000> (enable) dir bootflash: No files on device 7602176 bytes available (0 bytes used) Cat5000> (enable)
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Copy the new software image into the bootflash from TFTP server and verify that the image is properly copied. Before you attempt to reload the switch with the new image, please check the filesize of the new image, and make sure that it matches the size mentioned on the Downloads on CCO. If there is a difference, it is possible that the image got corrupted during transfer. You may want to download it again in order to avoid the switch going into ROMmon mode after the reload.
Note: PCs running Microsoft Windows OS may display the file size differently than the actual size. You should Right Click on the filename and select Properties to verify the actual file size in bytes.
Cat5000> (enable) copy tftp bootflash: IP address or name of remote host []? 10.10.10.2 Name of file to copy from []? cat5000-sup3.5-5-16.bin 7602048 bytes available on device bootflash, proceed (y/n) [n]? y CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCCCCCCCCCCCCC File has been copied successfully. Cat5000> (enable) Cat5000> (enable) dir bootflash: -#- -length- -----date/time------ name 1 4971067 Dec 05 2002 01:08:38 cat5000-sup3.5-5-16.bin 2630980 bytes available (4971196 bytes used) Cat5000> (enable)
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Change the boot variable so that the switch boot with new software image after reset.
Cat5000> (enable) show boot !--- The switch was booting using this image. BOOT variable = bootflash:cat5000-sup3.4-5-6a.bin,1; Configuration register is 0x102 ignore-config: disabled console baud: 9600 boot: image specified by the boot system commands Cat5000> (enable) !--- Old boot variable is cleared. Cat5000> (enable) clear boot system flash bootflash:cat5000-sup3.4-5-6a.bin BOOT variable = !--- New boot variable is configured. Cat5000> (enable) set boot system flash bootflash:cat5000-sup3.5-5-16.bin BOOT variable = bootflash:cat5000-sup3.5-5-16.bin,1; Cat5000> (enable) show boot BOOT variable = bootflash:cat5000-sup3.5-5-16.bin,1; Configuration register is 0x102 ignore-config: disabled console baud: 9600 boot: image specified by the boot system commands Cat5000> (enable)
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Reset the switch so that after the reload, the switch boots with the new software image.
Cat5000> (enable) reset This command will reset the system. Do you want to continue (y/n) [n]? y Cat5000> (enable) 2002 Dec 05 01:25:15 %SYS-5-SYS_RESET:System reset from Console// System Bootstrap, Version 5.1(2) Copyright (c) 1994-1999 by cisco Systems, Inc. Presto processor with 32768 Kbytes of main memory !--- The switch is booting using new image. Autoboot executing command: "boot bootflash:cat5000-sup3.5-5-16.bin" CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCCCCCCCCCCCCC Loading Network Management Processor image Uncompressing file: ###################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### ########################################################################################################################### #### System Power On Diagnostics NVRAM Size ...................512 KB Testing ID Prom ..............Passed DPRAM Size ...................16 KB Testing DPRAM Data 0x55 ......Passed Testing DPRAM Data 0xaa ......Passed Testing DPRAM Address ........Passed Clearing DPRAM ...............Done System DRAM Memory Size ......32 MB Testing DRAM Data 0x55 .......Passed Testing DRAM Data 0xaa .......Passed Testing DRAM Address .........Passed Clearing DRAM ................Done EARLII .......................Present Testing EARLII RAM ...........Passed Testing EARL Serial Prom .....Passed Level2 Cache .................Present Testing Level2 Cache ......... 80ca1640/a0ca1640, 80ca1644/a0ca1644, 80ca1648/a0ca1648, 80ca164c/a0ca164c, 80ca1650/a0ca1650, 80ca1654/a0ca1654, 80ca1658/ a0ca1658, 80ca165c/a0ca165c, Boot image: bootflash:cat5000-sup3.5-5-16.bin Downloading epld sram device please wait ... Programming successful for Altera 10K50 SRAM EPLD Cisco Systems Console Enter password: Cat5000>
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Verify that the switch has loaded the new software image.
Cat5000> (enable) show version WS-C5000 Software, Version McpSW: 5.5(16) NmpSW: 5.5(16) !--- The switch is running CatOS version 5.5(16). Copyright (c) 1995-2002 by Cisco Systems NMP S/W compiled on Aug 6 2002, 15:28:37 MCP S/W compiled on Aug 06 2002, 15:23:56 System Bootstrap Version: 5.1(2) Hardware Version: 3.4 Model: WS-C5000 Serial #: 015562805 Mod Port Model Serial # Versions --- ---- ---------- --------- ---------------------------------------- 1 0 WS-X5530 015562805 Hw : 3.4 Fw : 5.1(2) Fw1: 4.4(1) Sw : 5.5(16) WS-F5521 015559746 Hw : 2.0 3 12 WS-X5213 002295335 Hw : 1.2 Fw : 1.4 Sw : 0.0 5 2 WS-X5168 023516424 Hw : 3.0 Fw : 0.0 Fw1: 5.1(1) Sw : 0.0 DRAM FLASH NVRAM Module Total Used Free Total Used Free Total Used Free ------ ------- ------- ------- ------- ------- ------- ----- ----- ----- 1 32768K 19542K 13226K 8192K 5623K 2569K 512K 168K 344K Uptime is 0 day, 0 hour, 0 minute Cat5000> (enable)
Cisco IOS on RSM/RSFC Module
The following document explains the step-by-step procedure for upgrading the Cisco IOS on RSM:
The following document explains the procedure for upgrading the Cisco IOS on the RSFC:
Software Upgrade with Redundant Supervisors
You can not use the normal software upgrade procedure as mentioned above for Catalyst 5000/5500 switches that have redundant supervisor modules. Refer to the following document for upgrading the Catalyst 5000/5500 switches in redundant mode:
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Performing a Minimal Downtime Software Upgrade section of section of Using Redundant Supervisor Engines
Verify
There is currently no verification procedure available for this configuration.
Troubleshooting Guidelines
This section provides information you can use to troubleshoot your configuration.
Software Upgrade Failed / Switch is in ROMmon
Your software upgrade may fail due to reasons such as IP connectivity problems between the switch and TFTP server, incorrectly set boot variables, or the power may be off while copying the software image to the switch . These issues may cause your switch to boot in ROMmon. If your switch is in ROMmon and you do not have a valid image present on the bootflash or PCMCIA Flash card, you can recover your switch to normal mode using the software recovery procedure. Refer to the following documents for software recovery procedures:
Known Issue: Switch Configuration Lost Due to Software Downgrade
A software downgrade on a switch running CatOS will always cause the configuration to be lost. On Catalyst 5000s with Supervisor III, issue the copy config tftp command to back up your configuration to a TFTP server, or issue the copy config flash command to back up the configuration to a Flash device. If you have Catalyst 5000 switch with Supervisor I, II, IIG or IIIG, issue the write network command to back up the configuration to a TFTP server.
On Catalyst 5000s with Supervisor III, to restore the configuration after successful downgrade, issue the copy tftp config or copy flash config commands to get the configutation file from the TFTP server or Flash device. If you have Catalyst 5000 switch with Supervisor I, II, IIG or IIIG, issue the configure {host} {file} command to restore the configuration.
Refer to the Catalyst 5000 Command Reference Guide for the command syntax and more information in the use of these commands.
Related Information
- How-to Upgrade Software Images on Catalyst Switch Layer 3 Modules
- Recovering Catalyst 4000, 5000, and 6000 Series Switches from Corrupted or Missing Software, or an Upgrade Failure, or from ROMmon Mode
- Recovering a Catalyst 5000 RSM from a Corrupted or Missing Image, Boot, or ROMmon Mode
- Upgrading Software Images and Working with Configuration Files on Catalyst Switches
- LAN Switches Product Support Pages
- Technical Support - Cisco Systems
| Updated: Nov 10, 2005 | Document ID: 28688 |