This document describes how to use a Q3 Agent in the recovery of a Control and Monitoring Processor (CMP) failure condition that occurs due to corrupt files on a CMP. This document uses the Blue Devil (1.5.1) release of the Q3 Agent.
Note: Do not use this procedure if the CMP has had another agent, or a release other than Blue Devil previously loaded.
Note: The Q3 Agent is NOT the same as the TL1 Agent.
There are no specific requirements for this document.
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
This document is a continuation of the diagnosis process, and the required tools must be already available. The additional item that you require is Agent Q3 Blue Devil version 1.5.1 package. The distribution is in the companion Zip archive file named Agent_1.5.1_M.tar.gz.
After you diagnose that the problem relates to one or more corrupt files, and not the file system, you can start the recovery process. The Recovery Steps section explains the recovery process.
This section describes the recovery procedure in four steps.
C:\Agent is the target disk to unzip in the distribution archive Agent_1.5.1_M.tar.gz. Complete these steps:
Create the Agent directory under C:\, if the directory does not already exist.
Copy the file Agent_1.5.1_M.tar.gz into the Agent directory (see Figure 1).Figure 1 – Copy Agent_1.5.1_M.tar.gz into the Agent Directory
Double-click Agent_1.5.1_M.tar.gz to open the WinZip program (see Figure 2).Figure 2 – Open Agent_1.5.1_M.tar.gz
Extract all files into the C:\Agent directory, (see Figure 3).Figure 3 – Extract the Files
Check whether the C:\Agent directory contains the list of files that appear in Figure 4.Figure 4 – List of Files in the C:\Agent Directory
After you extract the required files, you can remove the configuration files.
Connect with a Telnet session on the CMP.
You do not receive any prompt for a password or login. Complete these steps:
Click the Start button of the Windows program that you use, then select Run.
Type telnet ip address of the CMP (see Figure 5).Figure 5 – Type telnet ip address of the CMP
A Telnet session opens.Figure 6 – Telnet Session
Type these commands at the Telnet prompt:
Telnet+>rm PERSISTENT Telnet+>rm netosi.cfg Telnet+>rm genPers.dat Telnet+>rm genPers.idx Telnet+>rm moPers.dat Telnet+>rm moPers.idx
You can ignore any error messages that appear.
Next, you must ascertain the type of CMP card.
Issue this command:
The 16 M CMP output appears like this:
Telnet+> vinfo Volname Size Free Num files 9.0.2 25004 11611 104
For the 6 4M cards, the size is equal to 120004.
Note: The vinfo command shows Flash memory dimension in blocks.
Finally, install theQ3 Agent. Complete these steps:
The configuration files of the Agent Q3 reside in C:\Agent.
Connect with a File Transfer Protocol (FTP) session on the CMP. You receive a prompt to enter a login and password.
Click on Start button of your Windows program, and select Run. Type ftp ip address of the CMP (see Figure 7).Figure 7 – Type ftp ip address of the CMP
A Telnet session opens (see Figure 8).Figure 8 – Telnet Session
Insert the User = ROOT and Password = WMUX (see Figure 9).Figure 9 – Insert the Username and Password
Type these commands at the FTP prompt:
Type this command at the next FTP prompt:
Copy the files on the CMP with these commands:
ftp>put agent.abs ftp>put CPT_INFO ftp>put timeout.cfg
If the CMP has 16 M RAM memory, you must enter this command:
If the CMP has 64 M RAM memory, you must enter this command:
ftp>put bpool.cfg.64M bpool.cfg
This prompt appears:
The installation is complete.
If on site, complete these steps in order to reset the CMP:
Locally press the CMP reset button.
If you access the node remotely, you can type reset from a Telnet session, and press ENTER.
Check if the recovery procedure is successful. Complete these steps:
CMP display must show a fixed 6.
Cisco Photonics Local Terminal (CPLT) must show the correct Network Element (NE) inventory.
Delete the monitor.abs file with this command:
This is the end of the procedure.
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.