Table Of Contents
Release Notes for Cisco DPA 7630/7610 Voice Mail Gateway Version 1.3(1) Integration with Cisco CallManager 4.x and later
August 7, 2006
These release notes are for use with the Cisco DPA 7630/7610 Voice Mail Gateways with software version 1.3(1) and Cisco CallManager Release 4.1 or later. The DPA 7630/7610 integrates Definity and Meridian 1 PBX systems and Octel voice mail systems with Cisco CallManager systems.
These release notes contain the following topics:
Refer to the Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide for details about installing and administering the DPA 7630/7610. This guide ships with the DPA 7630/7610 and is also available online at this location:
Because the DPA 7630/7610 depends on information from the Cisco CallManager system and the Octel voice messaging system, you must verify that these systems are set up properly before configuring the DPA 7630/7610. You must also obtain some information from these systems to set up the DPA 7630/7610.
Overview of Integration Steps
Use these release notes in conjunction with the following manual:
Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3), chapter "Preparing the Cisco CallManager and Octel Systems," located at the following URL:
Perform the following steps:
1. Read and complete the "Overview of Required Tasks" section in the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3), chapter "Preparing the Cisco CallManager and Octel Systems.
2. Configure Cisco CallManager—Follow the steps provided in these release notes in the "Configuring Cisco CallManager" section.
3. Perform the steps in the "Configuring the Octel Systems" section in the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3), chapter "Preparing the Cisco CallManager and Octel Systems.
Configuring Cisco CallManager
The DPA requires minor changes to Cisco CallManager because when you add the DPA 7630/7610 to the IP network, Cisco CallManager recognizes the ports as Cisco IP Phones. Therefore, you need to add these ports to the Cisco CallManager database. Additionally, because of the close interaction of the DPA 7630/7610 with the voice mail system, you must ensure that some key voice mail settings on the Cisco CallManager system are properly configured.
The DPA 7630/7610 connects to Cisco CallManager to provide the following capabilities:
•Access from the Cisco IP Phones to the Octel voice messaging systems.
The DPA 7630/7610 provides connection to the Octel voice messaging system by emulating IP phones. These emulated phones appear in the Cisco CallManager database.
•Proper signaling to the message waiting indicators (MWIs) on the Cisco IP Phones.
Some ports on the DPA 7630/7610 handle MWI commands from the Octel system. An additional "virtual" IP phone sends these messages to the Cisco CallManager system. Cisco CallManager then sets the MWI on the Cisco IP Phones.
When reviewing the following tasks, if you need additional instructions, refer to the Cisco CallManager Administration Guide or the online help in the Cisco CallManager application:
Adding the DPA 7630/7610 to Cisco CallManager
When the DPA 7630/7610 and Cisco CallManager connect, the ports on the DPA 7630/7610 appear as IP phones in the Cisco CallManager database. An additional "virtual" port also appears as an IP phone to Cisco CallManager, but it does not have any correspondence to a physical port. It is created by the DPA 7630/7610 to handle MWI commands to Cisco CallManager.
You can choose to have the DPA 7630/7610 automatically added to Cisco CallManager using auto-registration. To do this, you must verify that auto-registration is enabled in Cisco CallManager. Refer to the documentation or online help included with the Cisco CallManager application for details.
When the DPA 7630/7610 connects to Cisco CallManager through auto-registration, the ports connected between the DPA 7630/7610 and the Octel system are registered as Cisco IP Phones. These ports are actually emulated IP phones used to access the voice mail system and to process MWI commands.
Cisco CallManager only recognizes these IP phones after the Octel voice mail system is up and running. Therefore, verify that the Octel system and the Cisco DPA 7630/7610 systems are up before completing these tasks in Cisco CallManager.
Auto-registration automatically assigns phones a directory number. The directory number assigned is the next one available in sequential order within the device pool assigned to this phone type in Cisco CallManager. However, if you need to, you can modify this directory number for each emulated phone (see the "Configuring the DPA Ports and Phones" section).
During auto registration, the host name assigned to the DPA 7630/7610 is used to populate the MAC address field in the record for the emulated phone in Cisco CallManager. The default host name is: SEP + the last 10 digits of the MAC address of the DPA 7630/7610. Typically, you should not change the default host name, but to do so, see the "Setting the Host Name" section in the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
Cisco CallManager requires unique MAC addresses for all devices, but all 24 ports on the DPA 7630/7610 share the same MAC address. Therefore, auto-registration includes a process that converts the host name into unique MAC addresses for each port:
1. The SEP portion of the host name is removed.
2. The two-digit port number is appended to the right.
The virtual port is assigned 25 as its port number.
Manually Adding the DPA 7630/7610
If you want to assign specific directory numbers to the emulated IP phones on the DPA 7630/7610 without using auto-registration, you must manually add each phone to the Cisco CallManager database. Keep in mind several important facts:
•Each port must have a unique MAC address. Use the auto-registration formula to calculate the MAC address for each port.
•Use the a descriptive name for the Description for each port. For ease of administration, use a similar name for ports configured on the same DPA 7630/7610 system.
•Add each port on the DPA 7630/7610 as a Cisco 30 VIP IP Phone.
•Consider adding a descriptive line to the Display field, such as voice mail.
Setting Up the Voice Mail Hunt Group Using Cisco CallManager 4.1 or Later
You must configure several settings in Cisco CallManager to ensure that the voice mail hunt group is set up properly for the DPA 7630/7610. You must configure these settings for each Cisco CallManager system in a cluster, and you must stop and restart Cisco CallManager after making these changes.
Refer to the instructions specific to the version of Cisco CallManager that you are using with the DPA 7630/7610.
On Cisco CallManager 4.1 or later, you must configure some service parameters, but you must also configure the voice mail port and voice mail profile. These sections provide an overview of these steps:
Configuring Voice Mail Service Parameters on Cisco CallManager 4.1 or Later
Follow these steps to configure the voice mail service parameters on Cisco CallManager 4.1 or later:
Step 1 From Cisco CallManager, choose Service > Service Parameters.
Step 2 From the Server drop-down list box, choose a server.
Step 3 From the Services list, choose Cisco CallManager.
Step 4 Click Update.
Creating the Pilot Port for the Voice Mail Hunt Group
You need to create the voice mail pilot number, which is the number users enter to access their voice mail messages. This number should correspond to the directory number of the first voice mail port (see the "Configuring Call Ports" section) and the pilot directory number entered on the DPA 7630/7610 (see Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
Follow these steps to create the voice mail pilot port:
Step 1 From Cisco CallManager, choose Feature > Voice Mail >Voice Mail Pilot
Step 2 Enter the number of the first port on the DPA 7630/7610 in the Voice Mail Pilot Number field.
Note This number should correspond to the directory number of the first voice mail port (see the "Configuring Call Ports" section) and the pilot directory number entered on the DPA 7630/7610 (see the "Entering Cisco CallManager Pilot Directory Number" in the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
Step 3 Enter any other optional fields.
Step 4 Click Insert.
Creating Voice Mail Profile for the Voice Mail Hunt Group
The voice mail profile enables you to assign a user a different mail box number than their extension number. So, if users have an extension that is a different number than their voice mailbox on the Octel system, they can still access their voice mail using the pilot directory number.
Step 1 From Cisco CallManager, choose Feature > Voice Mail >Voice Mail Profile
Step 2 Click Add a New Voice Mail Profile.
Step 3 Enter the minimum information:
•Voice Mail Pilot box—Choose the pilot port you just added (see "Creating the Pilot Port for the Voice Mail Hunt Group" section).
•Make this the default Voice Mail Profile for the system—Check this box.
Note If the Cisco CallManager installation has more than one voice mail system integration or the voice mail requires different voice mailbox masks, then do not check this box.
Step 4 Click Insert.
Configuring the DPA Ports and Phones
From the perspective of the DPA 7630/7610, several types of ports exist:
•Call ports—Handle call processing (incoming and outgoing calls).
•Octel MWI ports—Receive MWI commands from the Octel system.
•Virtual port—Send MWI commands to Cisco CallManager.
•PBX MWI ports—Send MWI on the Definity and Meridian 1 PBX systems and are only present in the hybrid integration mode.
To Cisco CallManager, these ports on the DPA appear as IP phones, but the PBX MWI ports do not appear in Cisco CallManager. The Cisco CallManager database also contains records of all the end-user phones. You must configure each of these phones in Cisco CallManager to ensure that calls are processed properly. You access the phones using the Devices > Phone menu in Cisco CallManager.
These sections provide details about the required settings in Cisco CallManager for the different ports:
Configuring Call Ports
Use call ports to connect lines from the Octel system that handle incoming messages, such as voice mail access, and outgoing calls such as fax calls, outgoing calls to pagers, and so on. However, a particular line from the Octel system must support either incoming or outgoing calls; it cannot support both.
Do not include the call ports supporting outgoing calls in the voice mail hunt groups. Otherwise, configure these lines in Cisco CallManager as you normally would, assigning directory numbers to them.
The call ports supporting incoming calls require additional configuration in Cisco CallManager. In these cases, these lines and their corresponding call ports compose the voice mail hunt groups.
See Table 1 for an overview of the required settings for Cisco CallManager 4.1 and later.
Using Hunt Lists and Line Groups
Calls should be distributed to DPA ports from CallManager using the
Hunt Pilot/Hunt List/ Line Group feature in Cisco CallManager 4.x.
Step 1 Create a new Line Group for the DPA Ports and insert all the DPA incoming lines into the group.
Step 2 Choose a distribution algorithm.
Step 3 Create a new Hunt List.
Step 4 Add the Line Group that contains the DPA ports.
Step 5 Create a new Hunt Pilot.
Step 6 Enter the Hunt Pilot DN that was used in the Voice Mail Pilot configuration.
Configuring Octel MWI Ports
The DPA 7630/7610 uses the Octel MWI ports to handle MWI messages from the Octel system. You can also enable these lines to support outgoing call processing. However, you must not configure these ports to handle any incoming call processing. See Table 2 for an overview of the required settings for Cisco CallManager 4.1 and later.
Configuring the Virtual Port
The DPA 7630/7610 automatically creates and uses the virtual port to send MWI messages to Cisco CallManager. One virtual port is created regardless of the number of Octel MWI ports you have. The virtual phone settings are similar to the Octel MWI port. See Table 3 for an overview of the required settings for both Cisco CallManager 4.1 and later.
Table 3 Virtual Port Configuration Settings
Assign a directory number to this phone.
Disable call waiting.
Do not set
Configuring End-User Phones
Although the DPA 7630/7610 does not directly interact with the end-user phones, the phone configuration must be verified to properly forward to voice mail. By default, all directory numbers assigned to a phone will use the default voice mail profile. If the voice mail profile created earlier was selected as the default Voice Mail Profile for the system, then all phones should use this profile and no further device configuration is required. If the voice mail profile created earlier was not selected as the default, then each directory number must be updated to use the newly created Voice Mail Profile, as shown below:
Step 1 Find a directory number to use the Octel VM.
Step 2 In the Directory Number Settings, select the Voice Mail Profile created earlier.
Step 3 Click Update.
Configuring the Message Waiting Light
In Cisco CallManager, you must set the option to enable the message waiting light on Cisco IP Phones. After you configure these settings, you must record the values and enter them on the DPA 7630/7610 (see the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
You must configure these settings for each Cisco CallManager system in a cluster.
Creating a Message Waiting Indicator (MWI) On Number
Step 1 From Cisco CallManager, select Feature > Voice Mail > Message Waiting.
Step 2 Select Add a New Message Waiting Number.
Step 3 Enter the number, select the Indicator type as On and provide a partition and calling search space as necessary.
Step 4 Select Insert.
Creating a Message Waiting Indicator (MWI) Off Number
Step 1 From Cisco CallManager, select Feature > Voice Mail > Message Waiting.
Step 2 Select Add a New Message Waiting Number.
Step 3 Enter the number, select the Indicator type as Off and provide a partition and calling search space as necessary.
Step 4 Select Insert.
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