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Cisco Product Quick Reference Guide Availability

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Cisco Product Quick Reference Guide Availability
Q: When can I pre-order the September 2009 edition?
Pre-ordering will begin on September 14, 2009.

Q: When will the September 2009 edition be released for shipping?
The September 2009 edition will be released on September 28, 2009.

Q: What is new in the September 2009 edition?
This edition of the Cisco Product Quick Reference Guide covers updates to existing products and services, and many new offerings, including:
  • Cisco 5500 Series Wireless LAN Controller
  • Cisco Unified IP Phones 6900 Series
  • Cisco TelePresence System 1300
  • Cisco TelePresence Recording Server
  • Cisco Video Surveillance 2000 Series IP Domes
  • Cisco Network Building Mediator
  • Cisco Unified Attendant Consoles Portfolio
  • Cisco ASR 9000 Series Aggregation Services Routers

Q: When will the PDF and HTML versions for the September 2009 edition be available online?
The September 2009 PDF and HTML versions will be posted to the Document Center on December 15, 2009.

Q: Where do I find the PDF and HTML versions of previous editions?
You can obtain previous editions by registering for access to the Document Center. If you are already registered, log in to download your guide.

Q: When will the next edition be available?
The next edition will be available in the June 2010 timeframe. If you would like to receive an email notification when the guide is released, please register with the Document Center.

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Ordering
Q: How do I order a printed copy or extra copies?
When pre-ordering begins or the guide is released for sale, you can purchase a printed copy through the Ordering menu on the homepage. You can also go directly to Cisco Marketplace

Q: What are the payment options available?
The Cisco Marketplace Collateral Store accepts the following forms of payment:

For Cisco customers, guests, resellers and partners:
  • Credit Card
  • Purchase orders, which will be approved by our vendor. Goods and services will not be shipped until full payment has been received from a purchase order. All invoices are paid directly to the supplier on behalf of Cisco.
  • Wire transfers (international orders only)

For Employees:
  • Access Visa preferred corporate credit card
  • iProcurement access where available. iProcurement punch-out is now available. Employees may select the Cisco Marketplace Collateral Store on the homepage of our iProcurement system. The system allows shipments only to an internal Cisco office, not to external offices for department charges. This process issues a purchase requisition from our Oracle system.

Q: How do I check status of my order?
All orders include tracked shipping. After your order ships, you will receive an email confirmation that includes a tracking number and carrier information. Please use this information to track your shipping. For any other questions about shipping, please go to the Cisco Marketplace Collateral Store FAQs, or refer to your email order confirmation for contact information.

Q: I have not received my guide. What do I do?
You can check the status of your order by clicking on the tracking number you receive in your confirmation email. If you still have a problem with your order, go to the Cisco Marketplace Collateral Store FAQs for contact information.

Q: Can I contact the Cisco Marketplace Customer Support by phone or email?
Yes, you can contact Cisco Marketplace with questions or comments at any time using the following information:
  • Email : mktg-collateral-store@external.cisco.com
  • Phone:
    • 1-866-463-3487 (within the United States. or Canada)
    • +1-408-519-5055 (outside the United States. or Canada)
  • Fax: +1-408-519-5001

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Feedback and Corrections
Q: How do I submit text corrections?
We thank you for your help in keeping the Cisco Product Quick Reference Guide as accurate as possible. Please submit feedback and corrections.

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Product Information
Q: I have questions about a product in the guide. Whom do I contact?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions.
Call 1-800-GO-Cisco

Q: Whom do I contact if I need help on a product?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions.
Call 1-800-GO-Cisco (800 462 4726)

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Email Notifications
Q. How can I sign up for notifications about guide updates, such as new releases, ordering information, and discounts?
When you register with the Document Center, you will have the option to be notified by email for guide updates. Just select "yes" on the survey form.

If you are already registered, go to Document Center Account Details and subscribe.

To unsubscribe, click the "unsubscribe" link in our notification emails.

Your privacy is important, and we do not share your information with anyone.

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