At Cisco, we believe people working together can achieve extraordinary things. Today's challenge is to empower them across distance with technology that appropriately engages them to become collaborative innovators for the business. Our goal is to create the environments and experiences that put the extraordinary within reach.
Cisco is a vendor of choice that offers a complete range of collaboration solutions as positioned in the following Gartner Magic Quadrants - Corporate Telephony, Unified Communications, Web Conferencing, and Contact Center Infrastructure. In the Gartner Marketscope for Telepresence and Group Video Systems, Cisco received a positive rating. Cisco provides an integrated collaboration portfolio that delivers comprehensive and secure collaboration capabilities - bringing people together with any content, anywhere, on any device anywhere they go.
Cisco is placed in the Leader's Quadrant of Gartner, Inc.'s 2012 Magic Quadrant for the following technologies:
Web conferencing is now a key capability for specific business processes, and a requirement for strategic unified communications and collaboration buying decisions.
Telephony vendors struggle to grow market share and maintain profitability in a mature market. IT leaders must satisfy new requirements for voice and unified communications while staying within budget. Our criteria can help in the selection of the best vendor to meet short- and long-term objectives.
During the past year, UC vendors advanced their increasingly full suites of functionality, with particular progress in the key areas of mobility, video and hybrid deployment options. 2012 has seen vendors increasingly leverage price, bundles and standards to improve competitive positioning.
Contact Center Infrastructure, Worldwide
The contact center infrastructure market has been consolidating, yet some lesser-known offerings may warrant strong consideration. Companies must evaluate vendors' technology and ability to deliver in relevant regions.
Read Gartner's analysis of the following Cisco offerings:
Critical Capabilities for Corporate Telephony
Many viable platforms are available to support centralized or distributed voice over IP implementations. This research will help planners and buyers responsible for corporate telephony and unified communications differentiate among a dozen enterprise offerings.
Cisco's Cloud UCC Offering
Cisco has recruited a global base of channel partners for its cloud unified communications and collaboration offering, branded as Hosted Collaboration Solution. Although delivery has been slow, due to the complexities of cloud scaling, end-user deployments have accelerated in the past six months.
Cisco is rated Strong Positive or Positive in Gartner, Inc.'s 2012 MarketScope for the following technologies
MarketScope for Enterprise Instant Messaging and Presence
Instant messaging and presence capabilities are an integral part of enterprises' unified communications and collaboration portfolios. The IM and presence client has evolved to now enable single-click access to multiple modalities.
Telepresence and Group Video Systems
The market for video telepresence is maturing, as enterprises shift their focus from dedicated room deployments to a range of form factors for group video. We assess the leading video vendors for both single and multicodec systems for midsize and large enterprises.
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