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Cisco Unified Attendant Consoles

Announcing First Customer Shipment of Cisco Unified Attendant Console Enterprise Edition Version 9.0.1

PB711821

Cisco® Unified Attendant Console Enterprise Edition Version 9.0.1 is available globally for first customer shipment (FCS).

Cisco Unified Attendant Console Enterprise Edition is a feature-rich, easy-to-use, and highly scalable solution that enables operators to efficiently receive and dispatch incoming calls. Designed for Cisco Unified Communications Manager customers, the attendant console server can support up to 40 concurrent attendant console client logins and synchronize with the Cisco Unified Communications Manager End User Directory. Version 9.0.1 of Cisco Unified Attendant Console Enterprise Edition is supported with Cisco Unified Communications Manager Versions 8.0(1) through 9.0(1).
To download the software, and to register for a free 60-day evaluation license, visit http://www.cisco.com/go/ac.

New Features

Cisco Unified Attendant Console Enterprise Edition Version 9.0.1 is a major release and includes the following features:

• Queue Device Groups: Use Queue Device Groups to assign different Music on Hold media to different queues.

• Increased concurrent user limit from 25 per server to 40: Get more from your Cisco Unified Attendant Console Enterprise Edition server with more concurrent users on the same machine.

• Ability to change font size: You now can display text across the attendant console client in one of four font sizes: default, medium, large, and extra-large. You can now use the Cisco Unified Attendant Console Enterprise Edition with the text size that is most comfortable for you.

• Personal Directory Group enhancements: You can create up to 100 Personal Directory Groups and view all tabs in a single view, so you now have the flexibility to use the Personal Directory Groups to best fit your needs.

• Hide Call Park window: If your organization does not use Call Park, with Cisco Unified Attendant Console you now can hide the Call Park section of the attendant console client, so you have more room to view the searchable directory, calls in progress, and speed dial records.

• Support for VMware ESXi 5.0: Reduce your TCO by running the Cisco Unified Attendant Console Enterprise Edition server in VMware ESXi 5.0. A virtual machine template (OVA template) is also available for download from Cisco.com.

• Localization: The attendant console user interface, user guide, and Help files are translated into the following languages: English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Danish, Russian, Arabic, Korean, Japanese, Traditional Chinese, and Simplified Chinese.

Upgrade Paths

Customers with a valid Unified Communications Software Subscription (UCSS) contract for Cisco Unified Attendant Console Enterprise Edition may order an upgrade license from the Product Upgrade Tool.
Customers without a valid UCSS contract may purchase an upgrade to Cisco Unified Attendant Console Enterprise Edition Version 9.0.1 by ordering one of the following product numbers:

• For electronic delivery of the license activation codes: L-CUACE9X-U-AC=

• For physical delivery of the license activation codes: CUACE9X-U-AC=

Ordering Information

You must order a Cisco Unified Attendant Console Enterprise Edition license for each concurrent operator login. A maximum of 40 concurrent operator client logins are supported per Cisco Unified Attendant Console Enterprise Edition server. Example: If you need 40 attendant consoles logged into the server at the same time, you should order 40 licenses. Refer to Table 1 for product numbers.
The steps for ordering Cisco Unified Attendant Console Enterprise Edition Version 9.0 are as follows:

Step 1. Access the Cisco Dynamic Configuration Tool on Cisco.com.

Step 2. Input the top-level product number to begin the configuration.

• For electronic delivery, use L-CUAC9X-ATT-CON.

• For physical delivery, use CUAC9X-ATT-CON.

Step 3. When the Configuration Tool appears, click the Select Options tab.

Step 4. Select Cisco Unified Attendant Console Enterprise Edition 9.x from the left column.

Step 5. Enter the quantity of licenses for the product. License quantity should equal the number of users who need to use the system concurrently.

Step 6. If UCSS is required, select the UCSS contract duration and enter the UCSS quantity. (Note: The UCSS quantity must match the product quantity.)

Table 1. Ordering Information

Product Name

Part Number

Cisco Unified Attendant Console 9.x Electronic Delivery

L-CUAC9X-ATT-CON

Cisco Unified Attendant Console Enterprise Edition 9.x

L-CUACE9X-ATT-CON

Cisco Unified Attendant Console 9.x Physical Delivery

CUAC9X-ATT-CON

Cisco Unified Attendant Console Enterprise Edition 9.x

CUACE9X-ATT-CON

Cisco Services

Cisco Unified Communications Software Subscription and Essential Operate Service are available for the Cisco Unified Attendant Console Enterprise Edition.

For More Information

For more information about the Cisco Unified Attendant Console Enterprise Edition, visit http://www.cisco.com/en/US/products/ps10298/index.html or contact your local Cisco account representative.