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Cisco Unified Attendant Consoles

Announcing First Customer Shipment of the Cisco Unified Enterprise Attendant Console

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The Cisco® Unified Enterprise Attendant Console is available globally for first customer shipment (FCS) as of March 6th, 2009.

The Cisco Unified Enterprise Attendant Console is a feature rich, easy-to-use, and highly scalable solution, enabling operators to efficiently dispatch incoming calls. Designed for Cisco Unified Communications Manager customers, the Cisco Unified Enterprise Attendant Console system can support up to 25 operator clients with a directory size of 100,000+ Cisco Unified IP Phone users.
This application is supported with Cisco Unified Communications Manager Versions 6.0, 6.1, and 7.0. Demonstration software and customer documentation are available for 60 days at no charge at www.cisco.com/go/ac.

New Features

The Cisco Unified Enterprise Attendant Console includes the following new features:

• Scalability: Supports up to 25 operator clients and up to 100,000 Cisco IP Phone users per console.

• Web-based installation and configuration utility: Simplifies installation and configuration with Cisco Unified Communications Manager.

• Efficient dispatching of incoming calls: Supports answering calls in priority. Fast directory number lookup enables the professional attendant operator to effectively dispatch incoming calls, thereby enhancing customer service.

• Integrated directory search: Directory search capabilities are integrated into the Unified Communications Manager directory and can be optionally integrated with Cisco Unified Presence. This provides the attendant operator with the target destination's status before processing the call. For busy destinations, the Cisco Unified Enterprise Attendant Console can suggest an alternative contact, or the call can be sent directly to voicemail.

• Directory search options: Six are available, including last name, first name, department, job title, extension and location.

• Rules-based presence consolidation: Supports destinations with multiple devices and weighting per device (for example, desk-based workers weight desk phone high, mobile device low). Note: Requires Cisco Unified Presence integration for support.

• Customizable call queues: Up to 50 call queues with prioritization and overflow options are supported. For example, one could have sales queues, service queues, and general business queues. Sales calls could be prioritized and answered first, before service or general business calls.

• Overflow options: Includes queue wait time overflow, number of callers overflow, and a separate destination overflow such as a Cisco Unified IP Phone.

• Database synchronization: Utility for synchronizing the directory database with Cisco Unified Communications Manager.

• Emergency mode: Enables attendant operator using a single switch to redirect calls to another destination in event of an emergency.

• Night service: Options based on time and date or can be set manually.

Ordering Information

The Cisco Unified Enterprise Attendant Console is ordered on a per-operator client basis. A maximum of 25 operator clients are supported per Unified Enterprise Attendant Console system. When ordering, the first client includes the software license for the Cisco Unified Enterprise Attendant Console server.
Ordering Cisco Unified Enterprise Attendant Consoles requires the use of the Cisco Dynamic Configuration Tool. To place an order, visit the Cisco Ordering Home Page. To download software, visit the Cisco Software Center. (See Table 1.)

Table 1. Ordering Information

Product Name

Part Number

Cisco Unified Enterprise Attendant Console - Cisco Dynamic Configuration Tool Entry Product Code

CUE-ATT-CON=

Cisco Unified Enterprise Attendant Console

CUE-ATT-CON

Cisco Services

Unified Communications Software Subscription and Essential Operate Service are available for the Cisco Unified Enterprise Attendant Console.

For More Information

For more information about the Cisco Unified Enterprise Attendant Console, visit www.cisco.com/en/US/products/ps7282/index.html or contact your local Cisco account representative.