Product Bulletin No. 3502
INTRODUCTION
SYMANTEC PRODUCT OVERVIEW
CISCO SYSTEMS SUPPORT POLICY
Note: This statement is included in documentation until the product passes interoperability verification testing [IVT] and coordinated support is in place.
PERFORMANCE
1. Symantec active virus scans do not add any CPU memory overhead.
2. Drive scanning takes up a lot of CPU and is not recommended during call processing.
3. Virus updates use little CPU, so they can be scheduled to run during low traffic.
REQUIRED HARDWARE AND SOFTWARE LEVELS
• Norton AntiVirus Corporate Edition Version 7.61 with Cisco CallManager Version 3.2(2c) to 3.3(3)
• Symantec AntiVirus Corporate Edition Version 8.0 with Cisco CallManager Version 3.2(2c) to 3.3(3)
• Symantec AntiVirus Corporate Edition Version 8.1 with Cisco CallManager Version 3.2(2c) to Cisco Unified CallManager Version 4.0(0)
• Symantec AntiVirus Corporate Edition Version 9.0 with Cisco CallManager Version 3.3(4) to Cisco Unified CallManager Version 4.1(0)
• Symantec AntiVirus Corporate Edition Version 10.0 with Cisco CallManager Version 3.3(5)
• Symantec AntiVirus Corporate Edition Version 10.1 with Cisco Unified CallManager Version 4.2(0)
INSTALLATION
Installing the Symantec AntiVirus Corporate Edition Client
• Start the installation.
• Run the client setup program.
1. Insert the CD into your CD-ROM drive.
2. Double-click My Computer.
3. Double-click your Compact Disc drive.
4. Double-click the Setup.exe folder.
5. Click Install Symantec AntiVirus (Figure 1).
Figure 1. Symantec AntiVirus Window
6. Click Install Symantec AntiVirus Client (Figure 2).
Figure 2. Symantec AntiVirus Client Installation
7. Click Next (Figure 3).
Figure 3. Symantec AntiVirus InstallShield Wizard
8. Accept the License Agreement and Click Next
9. Now select the Setup Type as "Complete" and Click Next (Figure 4).
Figure 4. Symantec AntiVirus Setup Type
10. Select the Network Setup Type as "Managed" and Click Next (Figure 5).
Figure 5. Network Setup Type
11. Enter the Symantec AntiVirus Server Name and Click Next (Figure 6).
Figure 6. Selecting Symantec AntiVirus Server Name
12. Click Install (Figure 7).
Figure 7. Installing Symantec AntiVirus
13. When the installation (Figure 8) is completed, click Finish (Figure 9).
Figure 8. Symantec AntiVirus Installation
Figure 9. Installation Complete
14. When installation is finished, it will prompt you to restart (Figure 10).
Figure 10. Installer Information Screen Shot
CONFIGURATION
Scheduled File Scanning Can Negatively Affect the Server
Known Symantec and Windows Problem
1. Click Start>Run.
2. Run Regedit.exe to open the Windows registry.
3. Browse to the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus NT\Auto-Protect\InternalSettings
4. With InternalSettings highlighted, pull down New, and choose DWORD value.
5. Type KStackMinFree as the new DWORD value.
6. Right-click the KStackMinFree value, and then click Modify. Set the Base to Hexadecimal, and type 2200 in the Value data field.
To restart the antivirus service:
1. Click Start>Program>Administrative Tools>Services.
2. Locate the Symantec AntiVirus service.
3. Stop and then restart the antivirus service.
Disable Antivirus Software During Cisco CallManager Installations and Upgrades
UNINSTALLATION
Uninstalling Symantec AntiVirus
1. On the Windows taskbar, click Start > Settings > Control Panel.
2. In the Control Panel, double-click Add/Remove Programs.
3. In the list of currently installed programs, click Symantec AntiVirus.
4. In Windows 2000, click Remove.
5. Click Yes to confirm that you want to uninstall the product.
6. Enter the Symantec AntiVirus Server console password (Figure 11).
Figure 11. Uninstall Password Window
7. If you are prompted for a restart, then restart the server.