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Cisco Unified Communications Manager (CallManager)

Third-Party Platform Agents Running with Cisco CallManager

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Product Overview

Cisco® CallManager is a highly complex application that has been extensively tested on designated servers in specific software environments. Platform agents are applications that reside on the same server as Cisco CallManager and interact with it to provide a desired function, for example, virus protection or a monitoring agent. Cisco understands that customers require this protection and monitoring. Customers should note the following:

• Adding agents to the Cisco CallManager environment may have an impact on the functions and performance of Cisco CallManager.

• These applications have been verified for interoperability by Cisco Systems® or third-party labs on a standalone basis, not together. Combining more than one agent has not been tested and may affect performance.

• Cisco Security Agent includes policies for all these agents. Refer to http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guide09186a0080242186.html. Customers should consult this installation guide before installing any platform agent.

• Customers running Cisco Security Agent must download the latest Cisco Security Agent policies before installing any of the third-party platform agents listed in Table 1 and 2. The latest version of Cisco Security Agent policies can be found at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.

• Customers must acquire the software on their own, and install it according to the application notes provided.

• The Cisco Technical Assistance Center (TAC) provides coordinated support for customers who install Cisco CallManager with supported third-party platform agents and does not ask them to remove the platform agent software, but if the problem is with the third-party software, Cisco TAC asks the customers to consult the third party.

Supported Antivirus Software

Table 1 lists the antivirus software supported on Cisco CallManager. When "and later" is specified in the supported release, this includes all versions released after that version. For example, "Cisco CallManager 3.2(x) and later" includes 3.3(x), 4.0(x), 4.1(x), etc.

Table 1. Verified Antivirus Agents

Antivirus Product

Cisco CallManager Release

Application Note

Network Associates

McAfee VirusScan Enterprise 4.5

Cisco CallManager 3.1(x) to 3.3(3)

  

McAfee VirusScan Enterprise 7.0

Cisco CallManager 3.2(x) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd802e6ae6.html

McAfee VirusScan Enterprise 7.1

Cisco CallManager 3.2(x) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd802e6ae6.html

McAfee VirusScan Enterprise 8.0i

Cisco CallManager 3.2(x) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f617e.html

McAfee ePolicy Orchestrator 3.5

Cisco CallManager 3.2(x) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd8028a5da.html

Symantec

  

Norton Antivirus Corporate Edition Version 7.61

Cisco CallManager 3.2(2c) to 3.3(3)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html

Symantec AntiVirus Corporate Edition Version 8.0

Cisco CallManager 3.2(2c) to 3.3(3)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html

Symantec AntiVirus Corporate Edition Version 8.1

Cisco CallManager 3.2(2c) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html

Symantec AntiVirus Corporate Edition Version 9.0

Cisco CallManager 3.2(2c) and later

The tests have not been done yet.

Symantec AntiVirus Corporate Edition Version 10.0

Cisco CallManager 3.2(2c) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html

Symantec AntiVirus Corporate Edition Version 10.1.4

Cisco CallManager Version 3.3(0) and Cisco Unified CallManager Versions 4.1(0), and 4.2(0)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd804be52a.html

Trend Micro

ServerProtect5

Cisco CallManager 3.2(2c) and later

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f6182.html

OfficeScan version 7.3

Cisco CallManager 4.0(x)

Cisco CallManager 4.1(x)

  

Computer Associates

eTrust Antivirus 7.0

Cisco CallManager 3.3.3

  

Cisco AVVID Partner Program Platform Agents for Cisco Callmanager

For additional information about the Cisco AVVID (Architecture for Voice, Video and Integrated Data) partner program, access the Cisco Technology Developer partner program site at http://www.cisco.com/web/partners/pr46/tdp/.
This site includes the latest Cisco CallManager version support information as well as partner product version information.
Table 2 lists the supported management platform agents that can run on the Cisco CallManager server.

Table 2. Management Platform Agents

Management Platform Agents

Cisco CallManager Release

Voice Monitoring

Integrated Research

IR Prognosis Version 7.05.02

Cisco CallManager 3.1(2c) and 3.3(x)

IR Prognosis Version 7.07

Cisco CallManager 3.3(x)

IR Prognosis Version 7.07 GA4

Cisco CallManager 4.0.1

IR Prognosis Version 7.07 GA4.1

Cisco CallManager 4.1.2

NetIQ

NetIQ Vivinet Manager Suite 2.1

Cisco CallManager 3.1(x) to 3.3(x)

NetIQ AppManager 5.01 SP1

Cisco CallManager 3.2.3 and 3.3.3

NetIQ AppManager 6

Cisco CallManager 3.3(4), 4.0(1)sr2a

NetIQ AppManager 6.0

Cisco CallManager 4.1.2; 4.2

OEM Server Agents

Hewlett Packard [HP-based servers only]

HP Insight Foundation Agent

Cisco CallManager 3.1 and later

HP Insight NIC Agent

Cisco CallManager 3.1 and later

HP Insight Server Agent

Cisco CallManager 3.1 and later

HP Insight Storage Agent

Cisco CallManager 3.1 and later

HP Proliant System Shutdown Service

Cisco CallManager 3.1 and later

IBM [IBM-based servers only]

IBM Director Support Program

Cisco CallManager 3.1 and later

Server Management

Concord

eHealth for Cisco CallManager 5.6.5

Cisco CallManager 3.2(3) and 3.3(x)

eHealth Suite 5.7

Cisco CallManager 4.1(2)

Hewlett Packard

HP OpenView, Performance Manager Version 3.30, Operations Agent 7.0

Cisco CallManager 3.1(2c) and 3.2(x)

HP OpenView, Performance Manager Version 3.30, Operations Agent 7.1

Cisco CallManager 3.3(x)

HP OpenView Operations Agent 7.27, OVPA3.65, OVIS 5.2

Cisco CallManager 4.1.2

Micromuse

Netcool for Voice over IP Version 10

Cisco CallManager 3.3(x)

Netcool for VoIP1.1, Netcool/SSM Agent 3.1 SP2

Cisco CallManager 4.1.2

BMC Software

PATROL for Microsoft Windows Servers, version 3.0.03

Cisco CallManager 3.3(x)

Info Vista

InfoVista IP Telephony Solution, version 1.0

Cisco CallManager 3.3(3) and 4.0(1)

Power Management

APC

PowerChute for Smart-UPS 2.2.1

Cisco CallManager 4.0(2a)

Liebert Corporation

NterpriseIP Power System

Cisco CallManager 4.0(x) and 4.1(x)

Tripp Lite

PowerAlert

Cisco CallManager 3.3(x) 4.0(x)

Remote Access

VNC

Ships with Cisco CallManager; for administrator use and remote upgrades

Windows Terminal Services

Ships with Cisco CallManager; for administration use only; no remote installs

iLO

Ships with HP-based Cisco media convergence servers; for administrator use only

Disk Utilities

DiskKeeper 9.0

Cisco CallManager 3.3(x) and later

For More Information

For more information about third-party platform agents with Cisco CallManager, visit http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_software_versions_comparison.html.