Q. What are the technical benefits of deploying Cisco Business Edition 3000?
A. Cisco Business Edition 3000 provides users:
• A simple management interface for quick moves, adds, and changes
• Purpose-built equipment that combines a server and voice gateway
• Point-to-point video that is as easy to use as making a phone call
• Multiple interfaces for choice and ease, including integrated ISDN Primary Rate Interface (PRI), Session Initiation Protocol (SIP) trunks, and analog gateway
• Essential telephony features for unified communication
• Support for various series of phones, from cost-effective to high-end and wireless phones
• Country-specific, localized dial plans and localized administration interface to speed first-time setup and reduce training time for partners globally
• Mobility to connect employees anywhere
• Applications for collaboration and productivity, such as the Cisco Jabber™ messaging integration platform and attendant console
• Voicemail and conferencing on the same server to reduce cost and complexity
Q. How many users will the Cisco Business Edition 3000 support?
A. Business Edition 3000 supports up to 300 users and 400 devices, and one central site as well as up to nine remote locations plus a teleworker site.
Q. Are there any limitations on the number of teleworkers at the teleworker site?
A. No. Multiple teleworkers can be added to the one teleworker site.
Q. Can there be remote sites on a subnet with no local gateways?
Q. What gateway(s) are supported at a remote site?
A. The following gateways are supported: Cisco 2901 Integrated Services Routers (ISR) - T1/E1 PRI
• Cisco Unified Border Element (CUBE) - SIP trunking
• Cisco SPA8800 IP Telephony Gateways with 4 FXS and 4 FXO Ports
• Cisco VG224 Analog Voice Gateway - foreign exchange station (FXS) interfaces
Q. Where is the per-site Dynamic Host Configuration Protocol (DHCP) scope configured in the Cisco Business Edition 3000?
A. Under site configuration, subnets are defined for each site that will determine the DHCP scope. When a remote site is created or edited in the Business Edition 3000 administrative interface, the DHCP scope of that site can be added into its "Internal Subnet" section.
Note: It is not necessary for one site to have only one DHCP scope.
Q. How can I configure IP phones without a display to work with Cisco Business Edition 3000?
A. Ideally, with the DHCP 150 Option enabled, after the IP phone is plugged into the network it automatically acquires an IP address and Trivial File Transfer Protocol (TFTP) IP (using Option 150). The IP phone retrieves the configuration file from the Business Edition 3000 TFTP and registers automatically.
Q. With the Reach Me Anywhere feature enabled, after how many rings on the primary phone number does the call roll over to the extension phone number? Is this number configurable?
A. The extension phone number begins ringing after two rings on the primary number with Version 8.6.4; it is configurable at system and user levels.
Q. Can I use the Reach Me Anywhere feature to switch between mobile devices and a desk phone?
A. Yes. Reach Me Anywhere is supported in T1 PRI and SIP trunk, but not on channel-associated-signaling (CAS) or analog connections.
Q. Does Cisco Business Edition 3000 support third-party SIP phones and shared-port-adapter (SPA) phones?
Q. How many ports are available for Automated-Attendant?
A. Twelve ports are available, and Automated-Attendant and voicemail share them. Cisco Business Edition 3000 supports up to 12 simultaneous sessions of both.
Q. Can I record custom messages for Automated-Attendant?
A. You can upload a greeting in the .wav file format, but you cannot record it on Cisco Business Edition 3000.
Q. What is the file format used for custom Automated-Attendant and Music on Hold (MoH) audio files?
A. File formats include a 16-bit pulse code modulation (PCM) .wav file, stereo or mono, and sample rates of 48, 44.1, 32, 16, or 8 kHz.
Q. Does Cisco Business Edition 3000 have IVR capabilities?
Q. Does Cisco Business Edition 3000 support IPv6?
Q. What is the call-detail-record (CDR) format? Are third-party billing applications supported?
A. Cisco Business Edition 3000 uses a basic Cisco Unified Communications Manager (Cisco UCM) format (basic comma-separated values [CSV] file). As of the release of Cisco Business Edition 3000 Version 8.6.2, there is a feature to offload CDR to remote servers.
Q. Can CDR offloading automatically download using SSH File Transfer Protocol (SFTP)?
A. Yes, CDR recorder can be offloaded to a remote server using SFTP or FTP.
Q. Which digital-signal-processor (DSP) card is included with the Cisco Business Edition 3000 server?
A. Business Edition 3000 server includes the Texas Instruments 128-channel DSP.
Q. How many DSP resources are available?
A. DSP resources are available for both T1 and E1 trunks. Additionally, 10 transcoding and 24 conference streams are supported.
Q. What is the maximum number of participants in Meet-Me conference and ad-hoc conference?
A. The maximum number of participants in a Meet-Me conference is eight, and the maximum number of participants in an ad-hoc conference is four. The total number of conference participants (including Meet-Me conference and ad-hoc conference) should not exceed 24 streams.
Q. What is logical partitioning used for? Can it restrict individual numbers from reaching each other?
A. Logical partitioning is used to restrict public-switched-telephone-network (PSTN) and closed-user-group (CUG) voice traffic from mixing. It cannot be used to restrict access to individual phone numbers.
Q. How many emergency numbers can be defined in Cisco Business Edition 3000?
A. Default emergency numbers for a country are predefined. However, administrators can add additional emergency numbers.
Q. Does Cisco Business Edition 3000 support integration with Active Directory and Microsoft Exchange?
Q. Can Cisco Business Edition 3000 see the codec being used between two sites?
A. Business Edition 3000 has simplified the configuration for traffic flow between sites. You can select whether maximum number of calls or best voice quality is your preference when communicating between sites. Business Edition 3000 automatically selects the codec based upon preference and total bandwidth allocated for voice traffic between the two sites.
Q. Do hunt lists in Cisco Business Edition 3000 provide basic automatic-call-distributor (ACD) functions?
A. You can use hunt lists to create a group of extensions that can service certain types of calls, such as a help desk support team. However, no additional features such as queuing are available at this time.
Q. Does Cisco Business Edition 3000 support fast dial? If it does, how many numbers are supported?
A. With Version 8.6.4, a maximum of 55 fast or speed dials are supported based on phone limitations.
Q. Does Cisco Business Edition 3000 support abbreviated dial?
Q. Does the Cisco Business Edition 3000 support paging?
A. Business Edition 3000 supports unicast and multicast paging using attendant console client and overhead paging using FXS or foreign exchange office (FXO) on the Cisco SPA8800 and Cisco VG224. There is no native paging support at this time.
Endpoints and Application(s)
Q. Can I use phones I already have with Cisco Business Edition 3000?
A. Yes, existing phones must be models supported by Cisco Business Edition 3000. And an add-on license will be required to add an existing phone to Business Edition 3000.
A. Cisco IPC is supported, and will require an Enhanced or Adjunct license based on how it will be used. Cisco UPC is not supported, however Jabber® for Mac and Windows are supported with Cisco WebEx Connect® for cloud-based instant messaging (IM) and presence
Q. Does Cisco IPC work with Cisco Business Edition 3000 over VPN?
A. No, Cisco Business Edition 3000 has browser-based applications that can be hosted on a web server. Phones point to the URL of the application to access it.
Q. Is Cisco Web Dialer enabled by default for all users?
Q. Does Cisco Web Dialer support Click to Call?
A. Yes, using the search capability, you can select a user in the directory and click on that user's number. A call-out will be placed from the user's extension (either hard or soft phone, however configured).
Q. Can Click to Call place a call-out from Cisco IPC?
A. Yes, if it is configured as the primary extension of that user.
Q. Are phones supported in Cisco Business Edition 3000 SIP-based or Skinny Client Control Protocol (SCCP)-based, or either?
Q. To use Cisco Unified Attendant Console Compact Edition in Cisco Business Edition 3000, do I need an extra server and license?
A. You do not need an extra server for the Cisco Unified Attendant Console Compact Edition. It is an application installed on your PC. It does require purchasing a Cisco Enhanced User Connect License, however.
A. ESW covers an upgrade for minor versions (example: 8.6.3 to 8.6.0). UCSS covers upgrades to major releases (example: 8.6.0 to 9.0).
Q. Does the Cisco Business Edition 3000 support Cisco Unified IP Phone 7900 Series phones?
A. With Version 8.6.4, the Business Edition 3000 supports the following Cisco Unified IP Phone 7900 Series models: 7925G, 7937, 7942G, 7945G, 7962G, 7965G, and 7975G.
Q. What gateways integrate with Cisco Business Edition 3000?
A. The following gateways integrate with Cisco Business Edition 3000:
• Cisco 2901 Integrated Services Router (ISR) - T1/E1 PRI
• Cisco Unified Border Element - SIP Trunking
• Cisco SPA8800 IP Telephony Gateway with 4 FXS and 4 FXO Ports
• Cisco VG224 Analog Voice Gateway - FXS Interfaces
Q. Can Cisco Business Edition 3000 interwork with other private branch exchanges (PBXs) (that is, connect to a remote PBX) over Q Interface Signaling Protocol (QSIG)?
Q. Can additional T1/E1 trunks be supported using a Cisco 2901 ISR?
A. Yes, the Cisco 2901 supports T1/E1 modules.
Q. Can one T1/E1 trunk be dedicated for inbound calls and another for outbound calling?
A. No, both trunks are bidirectional.
Q. What protocol is used by Cisco Business Edition 3000 to control a Cisco 2901 gateway?
A. Media Gateway Control Protocol (MGCP) is used.
Q. Can SIP trunks be configured to an Internet service provider (ISP) using any other Session Border Controller (SBC)?
A. Yes. Cisco Business Edition 3000 can interoperate with third-party session border elements. However, Cisco has officially tested only with Cisco Unified Border Element. Cisco does not support debugging of third-party SBCs.
Q. Can Cisco Business Edition 3000 use any Cisco Catalyst® switch for infrastructure?
A. With Version 8.6.4, we supported integrated messaging (voicemail to email).
Q. Can I access voicemail over a URL?
A. No, you can access voicemail messages by pressing the voicemail button on your phone, by dialing the voicemail extension, or by email if voicemail-to-email features are enabled.
Q. What is the mailbox size per user? How many hours of storage are allowed per user? Is there any limitation on the number of voice messages that can be stored per mailbox? Is there any limitation on the size or duration of a voice message that can be stored?
A. The limit for message storage is 51 minutes per user. Messages older than 15 days will be deleted. There is no limitation on the number of messages or on the maximum length of a message.
Q. Can the mailbox size of a user be modified; that is, increased or decreased?
A. No, the mailbox size of each user is identical and cannot be modified.
Q. Is Cisco Business Edition 3000 supported by the Cisco Technical Assistance Center (TAC) or Cisco Small Business TAC?