What You Will Learn
• Takes advantage of integrated voice, video, and web conferencing
• Extends the group video experience to personal video endpoints
• Improves the quality of virtual meetings from the office, from home, and from "hot desks"1
Figure 1. Evolving Trends That Are Shaping a New Era in Enterprise Communications According to Frost & Sullivan2
Challenge: The User-Centric Enterprise
• Innovation: Virtual meetings are now the norm. Companies need new ways to make virtual meetings, virtual teams, and virtual expertise more effective. As a result, there is a greater need to support real-time video collaboration across geographically dispersed teams3.
• Productivity: Business leaders want a 20-percent productivity improvement over the next 5 years4. To make it happen, they are looking for new ways to empower their employees and transform workflows.
• Growth: Many companies are forming strategic alliances to extend their reach and offer new services. These companies require advanced collaboration among partners, customers, suppliers, and employees who must work together effectively, even though they are not in the same location.
• Video collaboration capabilities to spend less time traveling and more time being productive5
• Personalization capabilities to have the communication and collaboration experiences they prefer
• A consistent user experience that extends the same ease of use and quick access to apps and social media that they have on their personal devices to their work devices
• Reliable, high-quality collaboration capabilities, regardless of the device they are using and where they are using it
Figure 2. IT Plays a Strategic Role in Delivering the New Experiences Users Are Demanding
• A new class of desktop endpoints with functions beyond basic telephony6
• Desktop videoconferencing to improve the quality of virtual meetings7
• Appliance-based desktop endpoints to extend the group video experience8
• Integrated within their unified communications environments
• Virtualized to improve management, security, and quality of experience (QoE)
• Scaled rapidly across a global enterprise
Revolutionize Desktops with the Cisco Desktop Collaboration Experience DX600 Series
Figure 3. Defining the Next-Generation Smart Desk Experience with the Cisco DX650
• High-quality enterprise voice and video: High-fidelity audio (G.722 wideband) and high-definition video (up to 1080p at 30 frames per second [fps]) provide a superior voice and video experience that is easy and intuitive. Video calls are as easy to make as phone calls.
• Integrated unified communications: Comprehensive unified communications capabilities deliver advanced tools that accelerate access to experts and enable more effective communications.
• "Out-of-the-box" collaboration: Real-time web collaboration, view shared documents, and integrated presence enable new ways of working productively with remote contacts.
• Multicapacitive, touch-screen navigation: "Tap-to-launch" capabilities enable intuitive navigation that makes access to applications quick and easy.
• Open Android Operating System (OS): Full compatibility-test-suite (CTS) Android compliance means that Cisco DX600 Series users have access to the same Android apps they use on their mobile devices (if permitted by IT). IT can also create or commission custom workflow applications to be deployed on both types of devices.
• Bring-your-own-device features: Enable sharing of contacts and call histories from personal smartphones with the DX650 through Bluetooth, and enable moving an active call in progress from the smartphone to the DX650 to gain added flexibility in how you communicate, while enjoying superior audio.
Flexible Support for Different User Profiles, Requirements, and Deployment Options
• Senior and midlevel executives
• Information workers
• Workers in shared workspaces, such as contact center agents, bank tellers, and nurses
• Home-based teleworkers
Figure 4. Cisco DX650 Can Flexibly Meet the Collaborative Needs of Many Users
Figure 5. Cisco DX650 Series Is the Only Android-Based IP-Desktop Endpoint That Supports Dual-Independent Display
Move Beyond Basic Telephony
Figure 6. The Cisco DX650 Delivers Outstanding Communications with Options to Personalize the Experience
• Single Number Reach: All inbound callers (including colleagues, customers, partners and suppliers) have one number to reach you, whether you are at your desk using a Cisco DX600 Series endpoint or away from your desk using a mobile device. All devices associated with your number ring simultaneously for comprehensive call coverage. Calls can be transitioned smoothly between devices as you require.
• Single voice mailbox: If you have multiple devices (that is, a smartphone, tablet, PCs, and DX600 Series endpoint), you can take advantage of a single voicemail box across these devices.
• Visual voicemail: You can view all voicemail messages at a glance to prioritize your communications for enhanced productivity.
• Tighter integration with mobile devices with Cisco Intelligent Proximity: With the worlds of personal Android mobile devices, such as smartphones, brought closer together with Cisco Smart Desk Phones, now you can synchronize contacts added to your mobile devices and share call histories with the Cisco DX650 through Bluetooth at the touch of a button. In addition, you can move an active call in progress on a smartphone to the DX650 for a superior acoustical audio experience and greater flexibility (that is, choice of handset, types of headsets, or speakerphone) in how they wish to communicate.
• Contact badges: You can easily launch multimodal communications (voice, video, email, and instant messaging) with a simple touch (refer to Figure 8, later in this document).
• "Phone-only" mode: Phone-only mode enables deployment of the DX650 for voice, video, messaging, and contacts initially, with the option to advance to additional integrated collaborative capabilities, such as chat, conferencing, and calendaring, at a later time. This mode offers IT teams greater flexibility in deployment, while maximizing investment protection for future capabilities.
• Cisco TelePresence® personal desktop video endpoints and room systems
• Cisco Unified IP Phones that support video, such as Cisco Unified IP Phone 8900 and 9900 Series endpoints
• PCs or consumer mobile devices using Cisco WebEx® and Cisco Jabber™ applications
• Other users on Cisco DX650 endpoints
• Third-party endpoints supporting the H.264 AVC video standard
Move Beyond "Bolted-On" Functions
Figure 7. The Cisco DX650 Smart Desk Phone Is Designed for On-Demand Collaboration
Figure 8. Locating Subject-Matter Experts Is Easy with the Cisco Jabber Platform
• Accelerate sales, product, and decision cycles
• Differentiate services and enhance customer satisfaction
• Achieve sustainable competitive advantage
Move to the Cloud
Deliver Business Value with an Architectural Approach to Collaboration
• Extend video capabilities to users through a single, unified communications infrastructure
• Simplify voice and video systems to streamline provisioning and maintenance
• Lower deployment and operations costs
• Benefit from flexible deployment options, including on-premises, hosted, or a combination of the two
• Take advantage of a wide range of platform services available from Cisco
Figure 9. The Cisco DX650 Is Part of the Cisco Comprehensive Collaboration Architecture
End-to-End Security and Centralized Management
• Session management
• Web conferencing
• Embedded hardware security: Cisco builds security into the hardware to help ensure secure boot, credential storage, image authentication and encryption of data at rest, and encrypted file systems. The Cisco DX600 Series ships with a manufacturer-installed certificate and supports locally significant certificates to authenticate access to applications in the network.
• Secure communications inside and outside the enterprise: When inside the network, signaling and media are secured with Transport Layer Security/Secure Real-Time Transport Protocol (TLS/SRTP) and Secure HTTP (HTTPS) Secure Sockets Layer (SSL) for clients. SSL lets applications connect to secure servers by providing an API for those clients.
When users are external to the network, enterprise access is simple, yet protected with Cisco AnyConnect® Secure Mobility Client, which comes standard and is built into the software on the DX650. Integrated VPN connectivity enables greater ready-to-use capability for remote-office and home teleworkers with the ability for IT to remotely configure and deploy these endpoints. There is also support for Web Proxy services so IT can govern how and what type of traffic can enter and leave the enterprise.
• Secure network layer: For network access control, Cisco uses both wired 802.1X TLS-based authentication and Wi-Fi Protected Access Version 2 (WPA2) Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST).
Figure 10. End-to-End Enterprise Security Is a Commitment at Cisco
Flexible Applications Deployment, Management, and Security
• Public application stores such as Google Play or other third-party aggregation sites such as Amazon
• Third-party application developers
• You can use Cisco Unified Communications Manager Version 8.6.2 or later to manage and deploy applications to a particular user or groups of users within a cluster.
• For a per-user fee, you can take advantage of a private app store, as a service through Cisco Mobile Collaboration Management Service (MCMS), a Cisco Advanced Services offer.
• The Cisco DX650 is supported by many leading third-party mobile device management solutions. Contact your mobile device management/mobile application management (MDM/MAM) provider to inquire about the features it supports.
Figure 11. Application Management Options for the Cisco DX650
Collaborate With a Leader
• Cisco Unified Communications Manager is the most widely deployed unified communications platform with more than 100 million connected devices deployed worldwide. Cisco has been named a leader in Gartner's 2012 Magic Quadrant for Unified Communications.
• Ninety-five percent of the Fortune 500 use Cisco Collaboration Solutions.
• "Cisco is by far the most dominant vendor in the video space", according to ZK Research11.
• To date, more than 70 million Cisco endpoints have been shipped globally12.
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