Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4. The last day to order the affected product(s) is January 30, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Customers are encouraged to migrate to Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 9.0, which includes a number of new features including:
1. Integration with Finesse, which is EIM/WIM UI embeddable within Finesse 8.5(3)/9 as a customizable gadget
2. Proactive chat, which is the offering of an automatic launch to chat with an agent based on visitor navigation pattern on a website
3. Audible notifications, which are audible ping alerts for new activity and message assignments, for email and chat
4. Chat survey, which is the launching of a postchat survey to collect and store customer feedback on completion of a chat session
5. Mobile WIM templates, which are sophisticated WIM templates for chat and Web callback for mobile support (e.g., iPad, iPhone, Android)
6. Enhanced security including stronger password encryption and customizable password policy
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
August 1, 2013
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
January 30, 2014
Last Ship Date:
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
April 30, 2014
End of SW Maintenance Releases Date:
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
January 30, 2015
End of New Service Attachment Date:
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
January 30, 2015
End of Service Contract Renewal Date:
The last date to extend or renew a service contract for the product.
April 27, 2016
Last Date of Support:
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
January 31, 2017
HW = Hardware OS SW = Operating System Software App. SW = Application Software
For more information on Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager, please visit these websites:
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.