Cisco Systems® announces the end of sale and end of life of specific Cisco® Customer Contact Software Releases (see the bulleted list below and Tables 1-3, 5). The related end-of-sale and end-of-life events and product part numbers affected are provided in Tables 1-4. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until the Last Date of Support for the affected products. Affected products include:
Cisco Agent Desktop 4.4 and earlier releases including Turnkey CTI (Hosted and Enterprise only)
October 1, 2003
December 31, 2003
October 1, 2004
July 1, 2005
October 1, 2006
Cisco Agent Desktop 4.4.1 and earlier releases (Hosted and Enterprise only)
December 31, 2003
October 31, 2004
December 31, 2004
September 30, 2005
December 31, 2006
Cisco CTI OS 4.6.1, 4.6.2, and earlier releases
December 31, 2003
October 31, 2004
December 31, 2004
September 30, 2005
December 31, 2006
Table 3. Cisco E-Mail Manager, Cisco Web Collaboration, Cisco Media Blender, and Cisco Dynamic Content Adapter
End-of-Sale Product Part Number
End of Sale Date
End of Software Maintenance Release
End of New Service Attachment Date
End of Service Contract Renewal Date
Last Date of Support
Cisco E-Mail Manager 4.0.5i, 4.0.6 and earlier releases
August 1, 2003
August 31, 2004
August 1, 2004
August 1, 2005
August 1, 2006
Cisco Web Collaboration 4.0 and earlier releases
August 1, 2003
August 31, 2004
August 1, 2004
August 1, 2005
August 1, 2006
Cisco Media Blender 3.0, 3.1, 4.0
August 1, 2003
August 31, 2004
August 1, 2004
August 1, 2005
August 1, 2006
Dynamic Content Adapter 1.0, 2.0
August 1, 2003
August 31, 2004
August 1, 2004
August 1, 2005
August 1, 2006
Table 4. End-of-Life Milestones and Definitions
Milestone
Definition
End-of-sale date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
End of software maintenance releases date
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
End of new service attachment date
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
End of service contract renewal date
The last date to extend or renew a service contract for the product. The extension or renewal period cannot extend beyond the last date of support.
Last date of support
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
Table 5. Product Part Numbers Affected by this Announcement*
End-of-Sale Product Part Number
Product Part Number Description
ICM-MEDIAKIT-462
ICM Server Media version 4.6.2
ICM-ACSPGKIT-462
ICM Aspect Contact Server Media version 4.6.2
IPC-MEDIAKIT-462
IPC Server Media version 4.6.2
NAM-ASVMED-462
Advanced Services Software version 4.6 SP2
NAM-HIPCC-MED-462
NAM Hosted Multi-Tenant IPCC Software version 4.6.2
NAM-NPSMED-462
NAM Non-Production Suite software version 4.6.2
NAM-SVRMED-462
NAM Software version 4.6 SP2
CEM-SVR-W-I18N
CEM Server Version 4.0.5i-I18N version
*This table added June 30, 2004
PRODUCT MIGRATION OPTIONS
Cisco recommends that customers upgrade to the latest supported version of Cisco ICM software.
Before upgrading, customers should assess the requirements of the new release, which may require upgraded hardware (memory and CPU) and/or new versions of third-party software, including operating systems and databases.
Additionally, Cisco Advanced Services offers a service to perform a pre-upgrade assessment as well as assistance with the Cisco ICM upgrade process. To contact the Cisco ICM Upgrades Group, send an e-mail message to icmupgrades@cisco.com.
For more information about Cisco products, please contact your Cisco account manager and/or Cisco Channel Partner.
