Introducing the Cisco Smart Business Communication Systems (SBCS) Initiative
Remote monitoring and management is the underlying technology for these managed services providing comprehensive visibility of devices and voice services installed at the SMB customers' sites. Increased customer satisfaction and trust can be strengthened through proactive monitoring of the end-user customer network.
Solution Overview
Cisco Monitor Director is a comprehensive management application designed solely for the SMB market. This solution encompasses two complementary components-Cisco Monitor Director 1.1.2 and Cisco Monitor Manager 1.1.2. The combination of these two applications offers an economical and scalable migration path for Cisco partners to migrate to managed services. The offering startup package enables partners to remotely monitor an SMB customer economically and scale to supporting up to 100 SMBs as partner business expands.
Deployed at the partner location, Cisco Monitor Director 1.1.2 is a centralized, proactive network management application for Cisco managed service providers planning to offer 24-hour, proactive voice and data network monitoring and management services to their SMB customers. It works in conjunction with the Cisco Monitor Manager application, which is deployed at many SMB corporate headquarters and remote offices. Cisco Monitor Manager collects customer network data and reports it back over a secure communication channel to Cisco Monitor Director, giving managed service providers secure access and visibility into the customers' networks.
The Cisco Monitor Director and the Cisco Monitor Manager products are offered as a solution for Cisco managed service providers that offer remote managed services. The solution includes a one-year software subscription license providing customers with product updates as they become available. Cisco Support Services, which include access to Cisco.com, minor software updates, and access to the Cisco Technical Assistance Center (TAC), require the purchase of a Cisco Software Application Support (SAS) contract. A Cisco SAS contract can be purchased through normal Cisco sales channels. Please contact your local authorized Cisco partner or reseller for more details.
The Cisco Monitor Director and the Cisco Monitor Manager products are also offered without license keys for conducting 60-day evaluation trials and product demonstrations. At the end of the 60-day period, a license can be purchased to extend the use of each product beyond this timeframe. Please use the product codes in Table 1 for ordering the appropriate package for your needs.
Ordering Information
Table 1 lists ordering information for the Cisco Monitor Director.
Table 1. Ordering Information for Cisco Monitor Director
Note: Each Cisco Monitor Director implementation can support only up to 100 Cisco Monitor Manager systems. These 100 Cisco Monitor Manager systems can be a mix of limited and standard deployments. If you require more than 100 Cisco Monitor Manager licenses to expand your network, you will need to purchase another Cisco Monitor Director and add the desired number of Cisco Monitor Manager licenses.
Service and Support
Technical support services are orderable on these products through Cisco Software Application Support (SAS) programs. Service part numbers can be found on Cisco.com online ordering tools and price lists.
Supported Devices and Versions
Please refer to the the User Guide at http://www.cisco.com/en/US/products/ps7244/products_device_support_table09186a0080867caf.html for the complete list of supported devices.
Pricing Tool
All Cisco product descriptions and part numbers can be accessed using the online Cisco Pricing Tool athttps://tools.cisco.com/qtc/pricing/MainServlet.
The Cisco Pricing Tool provides an up-to-date list of all products and their part numbers. Search from any of the following to locate the Cisco Monitor Manager and Cisco Monitor Director software and RTU licenses:
• Product Price Search / Product Family / Network Management / Small Business Network Management
• Product Price Search / Product Number / use part numbers listed in Table 1
The Cisco Pricing Tool requires a Cisco.com user name and password. If you are not already registered for Cisco.com, go to http://tools.cisco.com/RPF/register/register.do and follow the instructions. After you have registered, you may access the Cisco Pricing Tool.
For More Information
For more information about Cisco Monitor Director visithttp://www.cisco.com/go/cmd or contact your local Cisco account representative.