A. Cisco Monitor Manager is a comprehensive management application designed for the needs of small and medium-sized businesses (SMBs). It provides monitoring of key device parameters on Cisco routers and switches, Cisco Voice Gateways, Cisco Unified Communications Manager Express, Cisco Unity® Express, Cisco Security Appliances, Cisco access points, Cisco Unified Communications 500 Series for Small Business, and Cisco Unified IP Phones. It also provides support for any Simple Network Management Protocol (SNMP)-capable and IP-addressable multi-vendor devices in the network. It monitors the network 24 hours a day and periodically polls and collects inventory and performance-monitoring data from the devices in the network.
Q. What are the applications of Cisco Monitor Manager?
A. Cisco Monitor Manager can be used in self-managed deployments as well as managed services deployments. In a self-managed deployment, it helps network administrators effectively manage their own networks. In a managed services deployment, it becomes an onsite component of the managed service. In this deployment, Cisco Monitor Director, installed at the managed service provider (MSP) location, works with Cisco Monitor Manager to provide proactive remote monitoring services.
Q. How does Cisco Monitor Manager work with Cisco Monitor Director?
A. Cisco Monitor Director works in conjunction with Cisco Monitor Manager to provide efficient, centralized network management across multiple customer sites. Using multilayer filtering, Cisco Monitor Manager filters network-monitoring alerts from the customer site, then sends those alerts over a Secure Sockets Layer (SSL) connection to the Cisco Monitor Director application at the MSP's service center. Cisco Monitor Director establishes an overlay filtering scheme to give MSPs only the targeted messages and alerts needed. Cisco Monitor Manager may also be deployed as a standalone application for SMBs to monitor their own networks.
Q. Does Cisco Monitor Manager support non-Cisco devices in addition to Cisco devices?
A. Yes. Cisco Monitor Manager 1.1.2 supports SNMP-capable non-Cisco devices and any IP-addressable devices. Cisco Monitor Manager supports three levels of management in the application:
Premium support for supported Cisco devices
Generic SNMP-based management for SNMP-capable multi-vendor devices
Basic monitoring for non-SNMP-capable devices that is based on ICMP ping
Q. What are the principal features of Cisco Monitor Manager?
A. Cisco Monitor Manager provides the following key features and benefits to SMB customers:
• Voice and data network discovery and topology
• Networkwide inventory collection and reporting
• Cisco IP telephony monitoring
• Support for Cisco devices, SNMP-capable non-Cisco devices, and ICMP ping-based monitoring
• Key end-user monitoring component in an MSP upgrade
• SNMP and highly secure and reliable HTTPS-based communication
• Cisco device performance monitoring
• Interface status and traffic monitoring
• Real-time alerts and notifications
• Configuration archive
• Troubleshooting tools
Q. What kind of reports can I obtain from Cisco Monitor Manager?
A. Cisco Monitor Manager provides the following reports:
• Alert report
• IP Phones, Cisco Unified Communications Manager Express, and Cisco Unity Express inventory reports
• Public Switched Telephone Network (PSTN) trunk utilization reports
• Device performance report
• Syslog report
• Device inventory report
• Configuration archive report
• Discovered devices report
• Device availability report
Q. How does Cisco Monitor Manager discover and manage devices in my network?
A. Cisco Monitor Manager uses SNMP to discover and retrieve configuration and performance information from managed Cisco routers and switches, Cisco access points, Cisco security devices, and other SNMP-capable non-Cisco devices in the network. It supports seed device, SNMP sweep, ICMP ping, and Cisco Network Assistant import-based discovery that uses Cisco Discovery Protocol and Address Resolution Protocol (ARP) neighbor data to discover the entire underlying data and voice network and then visualizes it in an intuitive graphical display. Cisco Monitor Manager also periodically rediscovers the topology and generates new alerts if it finds new devices in the network. It uses SNMP to monitor Cisco Unified Communications devices such as Cisco Unified Communications Manager Express and Cisco Unity Express
Q. How secure is communication between Cisco Monitor Manager and Cisco Monitor Director?
A. Cisco Monitor Director supports an HTTPS server that always runs as a service and keeps listening for requests on port 443. The port is configurable by the MSP to provide a secure communication channel. All communications are initiated from Cisco Monitor Manager residing at the customer's site and sent to the MSP's site using a shared key and 128-bit encryption. Keep-alive polling, topologies, and rich alerts are sent across these communication channels through the same HTTPS connection.
Q. Is there any time lag between the time when a fault occurs and the time when Cisco Monitor Manager user receives notification?
A. Cisco Monitor Manager polls devices at frequent intervals. Any network fault is reported in real time to the network administrators as well as to Cisco Monitor Director.
Q. What kind of integration does Cisco Monitor Manager have with various device managers?
A. Various device managers, such as Cisco Adaptive Security Device Manager, Cisco Router and Security Device Manager and Cisco PIX® Device Manager, come integrated with Cisco Monitor Manager. These device managers can be invoked by right-clicking appropriate devices in the Cisco Monitor Manager topology map.
Q. What licensing model does Cisco Monitor Manager use?
A. Cisco Monitor Manager is licensed based on the number of devices managed as well as the application.
Q. How is Cisco Monitor Manager licensed based on number of users or devices?
A. Cisco Monitor Manager supports a limited and a standard license:
• The limited license is for networks with up to 48 users and allows administrator to manage 25 devices and up to 48 Cisco IP phones.
• The standard license is for networks with up to 250 users and allows administrators to manage 70 devices and up to 250 Cisco IP phones.
Cisco Monitor Manager also supports upgrades from the limited to the standard license.
Q. How is Cisco Monitor Manager licensed based on applications?
A. Cisco Monitor Manager supports self-managed and MSP-managed licensing:
• SMB Self-Managed license: Perpetual license that allows network managers to self-manage networks
• VAR MSP license: Yearly subscription license in which Cisco Monitor Manager is installed at the customer site, sending monitoring information to the MSP and working together with Cisco Monitor Director at the MSP's location for remote managing and proactive monitoring of the customer's network
Upgrade licenses allow customers to migrate from a self-managed to a VAR-managed deployment.
Q. How many devices can be managed using Cisco Monitor Manager?
A. One copy of Cisco Monitor Manager with standard license supports up to 70 devices and 250 Cisco IP phones at a single site or spread across multiple remote sites that are connected over a VPN. An installation of Cisco Monitor Manager with limited license supports up to 25 devices and up to 48 Cisco IP phones.
Q. What are the system requirements for Cisco Monitor Manager?
A. Cisco Monitor Manager can be installed on an Intel-based desktop or laptop computer with a Pentium IV 1.2 GHz processor, 2 GB RAM, and 1 GB hard disk space.
Q. What operating systems does Cisco Monitor Manager support?
A. Cisco Monitor Manager can be installed on Windows XP Professional with Service Pack 2.