• Correlates call detail records and NAM/1040 call reports for enhanced analysis
• Provides the ability to pinpoint the network segment causing call quality degradation
• Provides configurable thresholds based on mean opinion score (MOS), codec, endpoints, Communications Manager, and sensors
• Virtualization:
– Higher scale will reduce the number of Service Monitor server platforms for large enterprise customers.
– Two virtual instances of Service Monitor, each scaling up to 45,000 phones on a single server, reduce the number of hardware platforms.
• Integrates with the Cisco® Unified Operations Manager service quality alert dashboard
• Integrates with Cisco® Unified Service Statistics Manager long-term reporting and trending functions
New Features
Major new features include:
• Support for Cisco Unified Communications 7.1.2
• New phone support for 6921, 6941, and 6961 models
• Call metrics from NAM 4.0 for reporting MOS scores every minute as the call progresses
• Correlation of call detail records and NAM/1040 call reports for enhanced reports
• Ability to pinpoint the network segment causing call quality degradation
• Support for 45,000 phones in a single instance on Service Monitor on a single server
• Virtualization support for VMware ESX 3.5:
– Higher scale will reduce the number of Service Monitor server platforms for large enterprise customers.
– Two virtual instances of Service Monitor, each scaling up to 45,000 phones on a single server, reduce the number of hardware platforms.
• Support for Microsoft Internet Explorer 7.0
Upgrade Paths
Current customers who have deployed Cisco Unified Service Monitor 2.0.1 or 2.1 can upgrade their systems to 2.2 at no charge by downloading the Cisco Unified Service Monitor 2.2 software from http://www.cisco.com/go/cusm. Customers with a Software Application Support (SAS) contract are eligible for free upgrade from 2.x to 2.2 from the Cisco.com Software Download Center. To upgrade from 1.x installations, please email ask-ipc-management@cisco.com for more information.
Availability
Cisco Unified Service Monitor 2.2 will be orderable on June 5th, 2009, and first shipment is planned for August 10, 2009.
Ordering Information
To place an order, visit the Cisco Ordering Homepage. To download software, visit the Cisco Software Center. Table 1 shows part numbers for standalone versions of Cisco Unified Service Monitor. Table 2 lists part numbers for Cisco Unified Operations Manager and Service Monitor bundles. Table 3 lists part numbers for bundles that include Cisco Unified Operations Manager, Cisco Unified Service Monitor, Cisco Unified Service Statistics Manager, and Cisco® Unified Provisioning Manager.
For 45,000 phone support, the stacked licensing bundle approach (30,000 + 10,000 + 5000) is recommended. For the bundled pricing of 45,000 phone support licenses, please contact ask-ipc-management@cisco.com.
Table 3. Operations Manager/Service Monitor/Service Statistics Manager/Provisioning Manager Suite Bundles
SAS support is available for the Cisco Unified Service Monitor 2.2 release; however the part numbers are not available until the product becomes orderable. Once it is orderable, the SAS part numbers will be listed in the Ordering Tool and the Cisco Unified Communications Management Suite Ordering Guide.
For More Information
For more information about Cisco Unified Service Monitor and the Cisco Unified Communications Management Suite, visit http://www.cisco.com/go/ucmanagement for the product homepage, contact your local account representative, or email ask-ipc-management@cisco.com.
