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CiscoWorks Voice Manager

CiscoWorks Voice Manager 3.2

Q. What is CiscoWorks Voice Manager 3.2?
A. CiscoWorks Voice Manager 3.2 is client/server, web-based software that provides enhanced capabilities to configure and provision voice ports, create and modify dial plans, and collect call history data on voice-enabled Cisco® routers for voice-over-IP (VoIP), voice-over-Frame Relay (VoFR), and voice-over-ATM (VoATM) network deployments.
Q. What are the key features of CiscoWorks Voice Manager?
A. Key Features of CiscoWorks Voice Manager include:

Voice port configuration: Manage a variety of port configurations on voice-enabled devices running Cisco IOS® Software, including Foreign Exchange Office (FXO), Foreign Exchange Station (FXS), recEive & transMit (E&M), and ISDN port configurations

Dial plan generation and management: Create and manage local and network dial plans for basic telephone service on Cisco IOS Software voice gateways for VoIP (H.323 and Session Initiation Protocol [SIP]), VoFR, and VoATM networks

Gatekeeper management: Create local and remote zones for VoIP gatekeepers and directory gatekeepers; monitor and configure gatekeeper parameters such as bandwidth

Support for multiple capabilities: Manage devices having gateway, Cisco Unified Communications Manager Express, and Survivable Remote Site Telephony (SRST) capabilities on router platforms that support these capabilities

SIP User Agent Configuration: Configure SIP User Agent parameters such as the server interface type and maximum number of hops

Call history data collection and monitoring: Retrieve detailed call history and resource usage data and export it to external reporting packages. Monitor gateway status and resource utilization. Monitor active calls on gateways and view details including call duration, state, and incoming and outgoing call leg addresses.

Network partitioning: Logically partition large networks to manage complex networking environments in a flexible and efficient manner

Distributed architecture: Use multiple CiscoWorks Voice Manager systems to manage one or more large voice networks in a distributed manner. Display a unified view of the entire voice network deployment from any system.

Application access security: Control access to tasks based on user roles

Q. What is new in CiscoWorks Voice Manager Release 3.2?
A. New features in CiscoWorks Voice Manager 3.2 include:

• Support for the latest Cisco 29xx and Cisco 39xx Integrated Services Router platforms

• Support for the latest Cisco IOS Software release on relevant CiscoWorks Voice Manager 3.1supported devices

• CiscoWorks Common Services 3.3 support

Q. How does CiscoWorks Voice Manager 3.2 integrate with other CiscoWorks products?
A. CiscoWorks Voice Manager 3.2 works with the entire family of CiscoWorks products. It executes on CiscoWorks Common Services 3.3 as do applications like CiscoWorks LAN Management Solution (LMS).
Q. What are the minimum system requirements for CiscoWorks Voice Manager 3.2?
A. Table 1 lists the server system requirements, and Table 2 lists the client system requirements.

Table 1. Server System Requirements

Requirement Type

Windows

Solaris

System hardware

One of the following processors:

• Intel Pentium 4 processor with Hyper-Threading Technology
• Intel Pentium 4 dual-core processor with Hyper-Threading Technology
• Color monitor
• DVD drive
• Sun UltraSPARC
• Color monitor
• DVD drive

Memory (RAM)

• 2 GB RAM
• 4 GB swap space
• 2 GB RAM
• 8 GB swap space

Available drive space

• 40 GB
• New Technology File System (NTFS) required for secure operation
• 40 GB

System software

One of the following:

• Windows 2003 Server Standard Edition with Service Pack 2
• Windows 2003 Server Enterprise Edition with Service Pack 2

The above versions support 32-bit operating systems.

In addition to the existing platform support, CiscoWorks Voice Manager 3.2 can be installed and run on systems with VMware ESX 3.5 and VMware ESXi 4.0 (virtualization software).

Note: The systems that you use as the CiscoWorks Voice Manager master and the CiscoWorks Voice Manager servers should meet all the security guidelines that Microsoft recommends for Windows Server 2003. See the NSA website for security guidance: http://www.nsa.gov/ia/guidance/security_configuration_guides/operating_systems.shtml#microsoft.

Specifically, the TCP/IP stack should be hardened to avoid denial of service attacks. Refer to the section "Security Consideration for Network Attacks" on page 103 of the Windows Server 2003 - Security Guide, v2.1, which can be downloaded from the NSA website.

Solaris 10

Note: The CiscoWorks Voice Manager installation checks for required Solaris patches and displays the results.

For a list of required and recommended Solaris patches to be installed, see the section "Solaris Patches" in Installing and Getting Started with CiscoWorks LAN Management Solution 3.2.

Additional software

• NTFS (required for security option)
• Common Services 3.3. Note: Common Services 3.3 is included on the CiscoWorks Voice Manager 3.2 product DVD.

Common Services 3.3

Table 2. Client System Requirements

Requirement Type

Windows

Solaris

System hardware and software

• IBM PC-compatible system with at least a 300-MHz Pentium processor
• One of the following:
• Windows Server 2003 Standard and Enterprise Edition with Service Pack 2
• Windows 2003 R2 Server Standard and Enterprise Editions with Service Pack 2
• Windows XP with Service Pack 2
• Windows Vista
• Solaris 10
• Color monitor with video card set to 256 colors
• Sun UltraSPARC processor with Solaris 10 with latest patches. (For a list of required and recommended Solaris patches to be installed on client systems, see the section "Solaris Patches" in Installing and Getting Started With CiscoWorks LAN Management Solution 3.2.)
• Color monitor with video card set to 256 colors

Memory (RAM)

• 256 MB
• 256 MB

Browser

One of the following:

• Internet Explorer 6.0 with Service Pack 2
• Internet Explorer 7.0
• Mozilla Firefox 3.0

These requirements outline the minimum system requirements needed to operate CiscoWorks Voice Manager 3.2. Depending on the size of the Cisco Unified Communications network being monitored, these requirements may change.
Q. Is CiscoWorks Voice Manager 3.2 a web-based application?
A. Yes, CiscoWorks Voice Manager 3.2 is a web-based application. The server component needs to be installed on a Windows or Solaris platform. The client component is browser-based and can be accessed through Microsoft Internet Explorer, Firefox, or Netscape Navigator browsers.
Q. What types of reporting applications can I use to generate custom reports based on call history data collected by CiscoWorks Voice Manager 3.2?
A. CiscoWorks Voice Manager 3.2 has the capability to collect call history data and export this data to external applications through a flat-file mechanism. The call history data is formatted in the popular comma-separated value (CSV) format, which allows a variety of third-party reporting packages to be used to generate custom reports.
Q. What are the performance limits of CiscoWorks Voice Manager 3.2?
A. Server system requirements and performance have been certified for a volume of 96,000 calls per hour on the Windows platform and 120,000 on Solaris (based on an estimated 20 calls per DSO channel, 3 minutes of holding time, and 60 busy minutes).
Q. How is CiscoWorks Voice Manager 3.2 licensed?
A. The CiscoWorks Voice Manager 3.2 product has restricted and unrestricted part numbers for ordering, based on a two-tier pricing paradigm. The restricted part number is intended for small networks having up to 500 voice ports; the unrestricted part number has no such restrictions. A customer who has purchased the restricted version will not encounter disruption if the network size exceeds the 500 voice-port boundary. Upgrading can be accomplished by ordering the relevant upgrade part number using the Ordering Tool at http://www.cisco.com.
For more information about CiscoWorks Voice Manager 3.2, visit http://www.cisco.com or contact your local account representative.